Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design

International Journal of Production Economics

Volumn 114, Issue 2, 2008, Pages 667-681

  Chen, Chun Chih ^a   Chuang, Ming Chuen ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Kano model; Kansei engineering; Multiple criteria optimization; Product design; Robust design

Indexed keywords

MOBILE PHONES; MODAL ANALYSIS; OPTIMIZATION; PRODUCT DESIGN; QUALITY CONTROL; SALES; TAGUCHI METHODS; TELECOMMUNICATION; TELECOMMUNICATION EQUIPMENT; TELEPHONE; TELEPHONE SETS; WEIGHING;

(E ,3E) PROCESS; (N-1) CRITERION; AESTHETIC QUALITIES; CRITICAL FACTORS; ELSEVIER (CO); GREY RELATIONAL ANALYSIS (GRA); KANO MODEL; MOBILE-PHONE DESIGNS; MULTIPLE CRITERIA; OPTIMAL COMBINATIONS; PERFORMANCE CRITERION; PRODUCT QUALITIES; ROBUST DESIGN APPROACH; SUBJECTIVE QUALITY; TAGUCHI;

CUSTOMER SATISFACTION;

EID: 46849104843     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2008.02.015     Document Type: Article

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