A linear goal programming approach to determining the relative importance weights of customer requirements in quality function deployment

Information Sciences

Volumn 181, Issue 24, 2011, Pages 5523-5533

  Wang, Ying Ming ^a   Chin, Kwai Sang ^b  

^a FUZHOU UNIVERSITY   (China)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer preference; Customer requirement; Goal programming; Group decision making; Preference format; Quality function deployment

Indexed keywords

CUSTOMER PREFERENCES; CUSTOMER REQUIREMENTS; GOAL PROGRAMMING; GROUP DECISION MAKING; PREFERENCE FORMAT; QUALITY FUNCTION;

DECISION MAKING; PLANNING; PRODUCT DEVELOPMENT; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; QUALITY MANAGEMENT; SALES;

CUSTOMER SATISFACTION;

EID: 80054706883     PISSN: 00200255     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ins.2011.08.016     Document Type: Article

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