An integrated method of rough set, Kano's model and AHP for rating customer requirements' final importance

Expert Systems with Applications

Volumn 36, Issue 3 PART 2, 2009, Pages 7045-7053

  Li, Yanlai ^a   Tang, Jiafu ^a   Luo, Xinggang ^a   Xu, Jie ^b  

^a KEY LABORATORY OF INTEGRATED AUTOMATION OF PROCESS INDUSTRY   (China)

^b NORTHEASTERN UNIVERSITY   (China)

Author keywords

Customer requirement analysis; Fuzziness; House of quality; Importance rating; Rough set

Indexed keywords

DECISION THEORY; HIERARCHICAL SYSTEMS; INTEGRATED CONTROL; SALES;

ANALYTICAL HIERARCHY PROCESS; CUSTOMER REQUIREMENTS; FUZZINESS; HOUSE OF QUALITY; IMPORTANCE RATING; IMPROVEMENT RATIO; INTEGRATED METHOD; RELATIVE REDUCTION;

ROUGH SET THEORY;

EID: 58349085947     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.08.036     Document Type: Article

References (32)

1. Armacost R.L., Componation P.J., Mullens M.A., and Swart W.W. An AHP framework for prioritizing customer requirements in QFD: An industrialised housing application. IIE Transactions 26 4 (1994) 72-79
2. Bai H., and Kwong C.K. Inexact genetic algorithm approach to target values setting of engineering requirements in QFD. International Journal Production Research 41 16 (2003) 3861-3881
3. Chan L.K., Kao H.P., Ng A., and Wu M.L. Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods. International Journal Production Research 37 11 (1999) 2499-2518
4. Chan L.K., and Wu M.L. Quality function deployment: A literature review. European Journal Operational Research 143 (2002) 463-497
5. Chan L.K., and Wu M.L. A systematic approach to quality function deployment with a full illustrative example. Omega 33 (2005) 119-139
6. Chen Y.Z., Fung R.Y.K., and Tang J.F. Fuzzy expected value modeling approach for determining target values of engineering characteristics in QFD. International Journal Production Research 43 17 (2005) 3583-3604
7. Chen Y.Z., Fung R.Y.K., and Tang J.F. Rating technical attributes in fuzzy QFD by integrating fuzzy weighted average method and fuzzy expected value operator. European Journal Operational Research 174 (2006) 1553-1566
8. Chen Y.Z., Tang J.F., Fung R.Y.K., and Ren Z.Y. Fuzzy regression-based mathematical programming model for quality function deployment. International Journal Production Research 42 5 (2004) 1009-1027
9. Fung R.Y.K., Chen Y.Z., and Tang J.F. Estimating the functional relationships for quality function deployment under uncertainties. Fuzzy Sets and Systems 157 (2006) 98-120
10. Fung R.Y.K., Tang J., Tu Y.L., and Chen Y.Z. Modeling a quality function deployment planning with resource allocation. Research in Engineering Design 14 (2003) 247-255
11. Fung R.Y.K., Tang J.F., Tu Y.L., and Wang D. Product design resource optimization using a non-linear fuzzy quality function deployment model. International Journal Production Research 40 3 (2002) 585-599
12. Hauser J.R., and Clausing D. The house of quality. Harvard Business Reviews 66 3 (1988) 63-73
13. Ho W. Integrated analytic hierarchy process and its applications - A literature review. European Journal Operational Research 174 (2008) 1553-1566
14. Ho E.S.S.A., Lai Y.J., and Chang S.I. An integrated group decision-making approach to quality function deployment. IIE Transactions 31 (1999) 553-567
15. Kahraman C., Ertay T., and Buyukozkan G. A fuzzy optimization model for QFD planning process using analytic network approach. European Journal Operational Research 171 (2006) 390-411
16. Kano N., Seraku N., Takashi F., and Tsuji S. Attribute quality and must-be quality. The Journal of the Japanese Society for Quality Control 14 1 (1984) 39-48
17. Karsak E.E. Fuzzy multiple objective decision making approach to prioritize design requirements in quality function deployment. International Journal Production Research 42 18 (2004) 3957-3974
18. Kim K.J., Kim D.H., and Min D.K. Robust QFD: Framework and a case study. Quality and Reliability Engineering International 23 (2007) 31-44
19. Kim K.J., Moskowitz H., Dhingra A., and Evans G. Fuzzy multicriteria models for quality function deployment. European Journal Operational Research 121 (2000) 504-518
20. Kwong C.K., and Bai H. Determining the importance weights for the customer requirements in QFD using a fuzzy AHP with an extent analysis approach. IIE Transactions 35 (2003) 619-626
21. Lu M., Madu C.N., Kuei C., and Winokur D. Integrating QFD, AHP, and benchmarking in strategic marketing. Journal Business and Industrial Market 9 1 (1994) 41-50
22. Luo X.G., Tang J.F., and Wang D.W. An optimization method for components selection using quality function deployment. International Journal of Advance Manufacture Technology (2007) 10.1007/s00170-007-1206-6
23. Park T., and Kim K.J. Determination of an optimal set of design requirements using house of quality. Journal of Operation Management 16 (1998) 569-581
24. Pawlak Z., and Skowron A. Rudiments of rough sets. Information Science 177 (2007) 3-27
25. Raharjo X., Xie M., and Brombacher A.C. Prioritizing quality characteristic in dynamic quality function deployment. International Journal Production Research 44 23 (2006) 5005-5018
26. Tan K.C., and Raghavan V. Incorporating concepts of business priority into quality function deployment. International Journal of Innovative Management 8 1 (2004) 21-35
27. Tan K.C., and Shen X.X. Integrating Kano's model in the planning matrix of quality function deployment. Total Quality Management 11 8 (2000) 1141-1151
28. Tang J.F., Fung R.Y.K., Xu D., and Wang D.W. A new approach to quality function deployment with financial consideration. Computer and Operational Research 29 11 (2002) 1447-1463
29. Tang J.F., Zhan Y.E., Tu Y.L., Chen Y.Z., and Dong Y. Synthesis, evaluation, and selection of parts design scheme in supplier involved product development. Concurrent Engineering: Research and Applications 13 (2005) 277-289
30. Wang J. Fuzzy outranking approach to prioritize design requirements in quality function deployment. International Journal Production Research 37 4 (1999) 899-916
31. Wasserman G.S. On how to prioritize design requirements during the QFD planning process. IIE Transactions 25 3 (1993) 59-65
32. Xie M., Tan K.C., and Goh T.N. Advanced QFD applications (2003), ASQ Quality Press, Milwaukee, Wisconsin