Determining the importance weights for the customer requirements in QFD using a fuzzy AHF with an extent analysis approach

IIE Transactions (Institute of Industrial Engineers)

Volumn 35, Issue 7, 2003, Pages 619-626

  Kwong, C K ^a   Bai, H ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

CALCULATIONS; DECISION MAKING; EIGENVALUES AND EIGENFUNCTIONS; FUZZY SETS; MATRIX ALGEBRA; MEMBERSHIP FUNCTIONS; PLANNING; THEOREM PROVING;

ANALYTICAL HIERARCHY PROCESS; EXTENT ANALYSIS APPROACH; IMPORTANCE WEIGHTS; PRODUCT PLANNING; TRIANGULAR FUZZY NUMBERS;

QUALITY FUNCTION DEPLOYMENT;

EID: 0038817867     PISSN: 0740817X     EISSN: None     Source Type: Journal    
DOI: 10.1080/07408170304355     Document Type: Article

References (19)

1. Akao, Y. (1990) Quality Function Deployment: Integrating Customer Requirements into Product Design, Productivity Press, Cambridge, MA.
2. Armacost, R.T., Componation, P.J., Mullens, M.A. and Swart, W. W. (1994) An AHP framework for prioritizing custom requirements in QFD: an industrialized housing application, IIE Transactions, 26(4), 72-79.
3. Aswad, A. (1989) Quality function deployment: a systems approach, in Proceedings of the 1989 IIE Integrated Systems Conference, Institute of Industrial Engineers, Norcross, GA, pp. 27-32.
4. Chan, L.K., Kao, H.P., Ng, A. and Wu, M.L. (1999) Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods, International Journal of Production Research, 37 (11), 2499-2518.
5. Chang, D.Y. (1996) Application of the extent analysis method on fuzzy AHP, European Journal of Operational Research, 95, 649-655.
6. Che, A., Lin, Z.H. and Chen, K.N. (1999) Capturing weight of voice of the customer using artificial neural network in quality function deployment, Journal of Xi'an Jiaotong University, 35(5) 75-78.
7. Fung, R.Y.K., Popplewell, K. and Xie, J. (1998) An intelligent hybrid system for customer requirement analysis and product attribute targets determination, International Journal of Production Research, 36, 13-34.
8. Golden, B.L., Harker, P.T. and Wasil, E.E. (1989) The Analytic Hierarchy Process: Applications and Studies, Springer-Verlag, Berlin.
9. Griffin, H. and Hauser, J.R. (1993) The voice of the customer, Marketing Science, 12(1), 1-27.
10. Gustafsson, A. and Gustafsson, N. (1994) Exceeding customer expectations, in Proceedings of the Sixth Symposium on Quality Function Deployment, Novi, MI, pp. 52-57.
11. Ho, E.S.S.A., Lai, Y.J. and Chang, S.I. (1999) An integrated group decision-making approach to quality function deployment, IIE Transactions, 31, 553-567.
12. Kaufmann, A. (1991) Introduction to Fuzzy Arithmetic Theory and Applications, Van Nostrand Reinhold, New York, NY.
13. Khoo, L.P. and Ho, N.C. (1996) Framework of a fuzzy quality function deployment system, International Journal of Production Research, 34, 299-311.
14. Lu, M.H., Madu, C. N., Kuei, C. and Winokur, D. (1994) Integrating QFD, AHP and benchmarking in strategic marketing, Journal of Business & Industrial Marketing, 9(1), 41-50.
15. Saaty, T. L. (1980) The Analytic Hierarchy Process, McGraw Hill, New York, NY.
16. Vanegas, L.V. and Labib, A.W. (2001) A fuzzy quality function deployment (FQFD) model for driving optimum targets. International Journal of Production research, 39(1), 99-120.
17. Wright, I.C. (1998) Design Methods in Engineering and Product Design, McGraw Hill, London, UK.
18. Zhu, K.J., Jing, Y. and Chang, D.Y. (1999) A discussion on extent analysis method and applications of fuzzy AHP. European Journal of Operational Research, 116, 450-456.
19. Zimmermann, H.-J. (1996) Fuzzy Set Theory and Its Applications, 3rd Edn, Kluwer, Boston, MA.