An analytical Kano model for customer need analysis

Design Studies

Volumn 30, Issue 1, 2009, Pages 87-110

  Xu, Qianli ^a   Jiao, Roger J ^a,b   Yang, Xi ^a   Helander, Martin ^a   Khalid, Halimahtun M ^c   Opperud, Anders ^d  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^c Damai Sciences Sdn Bhd   (Malaysia)

^d VOLVO AERO CORPORATION   (Sweden)

Author keywords

automotive design; evaluation; Kano; perception; product design

Indexed keywords

AUTOMOBILE MANUFACTURE; DECISION SUPPORT SYSTEMS; DESIGN; MACHINE DESIGN; PRODUCT DESIGN; SALES;

ALTERNATIVE MECHANISMS; AUTOMOTIVE DESIGN; AUTOMOTIVE DESIGNS; CASE STUDIES; CUSTOMER NEEDS; CUSTOMER PREFERENCES; DECISION FACTORS; DECISION SUPPORTS; EVALUATION; KANO; KANO METHODS; KANO MODELS; OPTIMAL TRADEOFFS; PERCEPTION; PRODUCT CONFIGURATION DESIGNS; PRODUCT CONFIGURATIONS; QUANTITATIVE MEASURES;

CUSTOMER SATISFACTION;

EID: 57449093809     PISSN: 0142694X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.destud.2008.07.001     Document Type: Article

References (21)

1. Berger C., Blauth R., Boger D., Bolster C., Burchill G., DuMouchel W., Pouliot F., Richter R., Rubinoff A., Shen D., Timko M., and Walden D. Kano's method for understanding customer-defined quality. Center for Quality of Management Journal Vol 2 4 (1993) 3-35
2. Green P.E., and DeSarbo W.S. Additive decomposition of perceptions data via conjoint analysis. Journal of Consumer Research Vol 5 1 (1978) 58-65
3. Hazelrigg G.A. A framework for decision based engineering design. Journal of Mechanical Design Vol 120 (1998) 653-658
4. Jiao J., and Chen C.H. Customer requirement management in product development: a review of research issues. Concurrent Engineering: Research and Applications Vol 14 3 (2006) 173-185
5. Jiao J., and Tseng M.M. A pragmatic approach to product costing based on standard time estimation. International Journal of Operations & Production Management Vol 19 7 (1999) 738-755
6. Jiao J., and Zhang Y. Product portfolio planning with customer-engineering interaction. IIE Transactions Vol 37 9 (2005) 801-814
7. Jiao J., Ma Q., and Tseng M.M. Towards high value-added products and services: mass customization and beyond. Technovation Vol 23 (2003) 809-821
8. Jiao J., Zhang L., and Pokharel S. Process platform planning for mass customization. Proceedings of the Second Interdisciplinary World Congress on Mass Customization and Personalization (2003), Technical University, Munich CD-ROM
9. Kano N., Seraku N., Takahashi F., and Tsuji S. Attractive quality and must-be quality. The Journal of the Japanese Society for Quality Control 14 2 (1984) 39-48
10. Lai, X, Xie, M and Tan, K C (2004). Optimizing product design using the Kano model and QFD, 2004 IEEE International Engineering Management Conference, 18-21 Oct., pp 1085-1089
11. Louviere J., Hensher D., and Swait J. Stated choice methods, analysis and application (2000), Cambridge University Press, Cambridge, UK
12. McKay A., de Pennington A., and Baxter J. Requirements management: a representation scheme for product. Computer Aided Design Vol 33 7 (2001) 511-520
13. Matzler K., and Hinterhuber H.H. How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment. Technovation Vol 8 1 (1998) 25-38
14. Moore W.L., and Pessemier E.A. Product planning management: designing and delivering value (1993), McGraw-Hill, New York
15. Rivière P., Monrozier R., Rogeaux M., Pagès J., and Saporta G. Adaptive preference target: contribution of Kano's model of satisfaction for an optimized preference analysis using a sequential consumer test. Food Quality and Preference Vol 17 (2006) 572-581
16. Sireli Y., Kauffmann P., and Ozan E. Integration of Kano's model into QFD for multiple product design. IEEE Transactions on Engineering Management Vol 54 2 (2007) 380-390
17. Suh N.P. Axiomatic design-advances and applications (2001), Oxford University Press, New York
18. Tan K.C., and Shen X.X. Integrating Kano's model in the planning matrix of quality function deployment. Total Quality Management Vol 11 8 (2000) 1141-1151
19. Tielemans, P F J (1995) Lead time performance in manufacturing systems, PhD thesis, Eburon, Delft.
20. Wassenaar H.J., and Chen W. An approach to decision-based design with discrete choice analysis for demand modeling. ASME Journal of Mechanical Design Vol 125 (2003) 490-497
21. Wassenaar H.J., Chen W., Cheng J., and Sudjianto A. Enhancing discrete choice demand modeling for decision-based design. ASME Journal of Mechanical Design Vol 127 (2005) 514-523