메뉴 건너뛰기




Volumn 8, Issue 7, 2009, Pages 1020-1026

The application of value analysis based on Kano's two dimensions model and value expansion model

Author keywords

Customer clustering analysis; Kano's two dimensions model; Leisure farming; Value analysis; Value expansion

Indexed keywords

CUSTOMER CLUSTERING ANALYSIS; KANO'S TWO DIMENSIONS MODEL; LEISURE FARMING; VALUE ANALYSIS; VALUE EXPANSION;

EID: 69749090045     PISSN: 18125638     EISSN: 18125646     Source Type: Journal    
DOI: 10.3923/itj.2009.1020.1026     Document Type: Article
Times cited : (5)

References (27)
  • 1
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • Baker, D.A. and J.L. Crompton, 2000. Quality, satisfaction and behavioral intentions. Ann. Tourism Res., 27: 785-804.
    • (2000) Ann. Tourism Res. , vol.27 , pp. 785-804
    • Baker, D.A.1    Crompton, J.L.2
  • 3
    • 0011141510 scopus 로고
    • Kano's methods for understanding customer defined quality
    • Berger, C, 1993. Kano's methods for understanding customer defined quality. Center Qual. Manage. J., 2: 3-35.
    • (1993) Center Qual. Manage. J. , vol.2 , pp. 3-35
    • Berger, C.1
  • 5
    • 0345423640 scopus 로고    scopus 로고
    • Customer perceived value: A substitute for satisfaction in business markets
    • Eggert, A. and W. Ulaga, 2002. Customer perceived value: A substitute for satisfaction in business markets. J. Bus. Ind. Market, 17: 107-118.
    • (2002) J. Bus. Ind. Market , vol.17 , pp. 107-118
    • Eggert, A.1    Ulaga, W.2
  • 6
    • 33750189766 scopus 로고    scopus 로고
    • Service quality in a public agency: Same expectations but different perceptions by employees, managers and customers
    • Gowan, M., J. Seymour, S. Ibarreche and C. Lackey, 2001. Service quality in a public agency: Same expectations but different perceptions by employees, managers and customers. J. Qual. Manage., 6: 275-291.
    • (2001) J. Qual. Manage. , vol.6 , pp. 275-291
    • Gowan, M.1    Seymour, J.2    Ibarreche, S.3    Lackey, C.4
  • 7
    • 0003146989 scopus 로고
    • A means-end chain model based on consumer categorization processes
    • Gutman, J., 1982. A means-end chain model based on consumer categorization processes. J. Market, 46: 60-71.
    • (1982) J. Market , vol.46 , pp. 60-71
    • Gutman, J.1
  • 8
    • 0024732792 scopus 로고
    • Connectionist learning procedures
    • Hinton, G.E., 1989. Connectionist learning procedures. Artificial Intell., 40: 185-234.
    • (1989) Artificial Intell. , vol.40 , pp. 185-234
    • Hinton, G.E.1
  • 9
    • 33745284887 scopus 로고    scopus 로고
    • Customer value-a framework for analysis and research
    • Holbrook, M.B., 1996. Customer value-a framework for analysis and research. Adv. Consumer Res., 23: 31-57.
    • (1996) Adv. Consumer Res. , vol.23 , pp. 31-57
    • Holbrook, M.B.1
  • 11
    • 0012205412 scopus 로고    scopus 로고
    • Gaining competitive advantage through customer value oriented management
    • Huber, F., A. Herrmann and R.E. Morgan, 2001. Gaining competitive advantage through customer value oriented management. J. Consumer Market, 18: 41-53.
    • (2001) J. Consumer Market , vol.18 , pp. 41-53
    • Huber, F.1    Herrmann, A.2    Morgan, R.E.3
  • 12
    • 0032157299 scopus 로고    scopus 로고
    • Sharpening logistics customer service strategy planning by applying Kano's quality element classification
    • Huiskonen, J. and T. Pirttila, 1998. Sharpening logistics customer service strategy planning by applying Kano's quality element classification. Int. J. Prod. Econ., 56-57: 253-260.
    • (1998) Int. J. Prod. Econ. , vol.56-57 , pp. 253-260
    • Huiskonen, J.1    Pirttila, T.2
  • 14
    • 0020068152 scopus 로고
    • Self-organized formation of topologically correct feature maps
    • Kohonen, T., 1982. Self-organized formation of topologically correct feature maps. Biol. Cybernet, 43: 59-69.
    • (1982) Biol. Cybernet , vol.43 , pp. 59-69
    • Kohonen, T.1
  • 15
    • 0025489075 scopus 로고
    • The self-organizing maps
    • Kohonen, T., 1990. The self-organizing maps. Proc. IEEE, 78: 1464-1480.
    • (1990) Proc. IEEE , vol.78 , pp. 1464-1480
    • Kohonen, T.1
  • 16
    • 3543002244 scopus 로고    scopus 로고
    • Integrating Kano's model into web-community service quality
    • Kuo, Y.F., 2004. Integrating Kano's model into web-community service quality. Total Qual. Manage., 15: 925-939.
    • (2004) Total Qual. Manage. , vol.15 , pp. 925-939
    • Kuo, Y.F.1
  • 18
    • 0031599079 scopus 로고    scopus 로고
    • How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment
    • Matzler, K. and H.H. Hinterhuber, 1998. How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment. Technovation, 18: 25-38.
    • (1998) Technovation , vol.18 , pp. 25-38
    • Matzler, K.1    Hinterhuber, H.H.2
  • 22
    • 0031314022 scopus 로고    scopus 로고
    • Modeling the relationship between perceived value, satisfaction and repurchase intentions in a business to business, services context: An empirical examination
    • Patterson, P.G. and R.A. Spreng, 1997. Modeling the relationship between perceived value, satisfaction and repurchase intentions in a business to business, services context: An empirical examination. Int. J. Service Ind. Manage., 8: 414-434.
    • (1997) Int. J. Service Ind. Manage. , vol.8 , pp. 414-434
    • Patterson, P.G.1    Spreng, R.A.2
  • 23
    • 84986131420 scopus 로고    scopus 로고
    • Tourist satisfaction in Singapore-a perspective from Indonesian tourists
    • Pawita, T.A. and K.C. Tan, 2003. Tourist satisfaction in Singapore-a perspective from Indonesian tourists. Manag. Service Qual., 13: 399-411.
    • (2003) Manag. Service Qual. , vol.13 , pp. 399-411
    • Pawita, T.A.1    Tan, K.C.2
  • 24
    • 0036627497 scopus 로고    scopus 로고
    • Development of a multi-dimensional scale for measuring the perceived value a service
    • Petrick, J.F., 2002. Development of a multi-dimensional scale for measuring the perceived value a service. J. Leisure Res., 34: 119-134.
    • (2002) J. Leisure Res. , vol.34 , pp. 119-134
    • Petrick, J.F.1
  • 25
    • 33846062096 scopus 로고    scopus 로고
    • Integration of FMEA and the Kano model: An exploratory examination
    • Shahin, A., 2004. Integration of FMEA and the kano model: An exploratory examination. Int. J. Qual. Reliab. Manage., 21: 731-746.
    • (2004) Int. J. Qual. Reliab. Manage. , vol.21 , pp. 731-746
    • Shahin, A.1
  • 26
    • 69749121116 scopus 로고    scopus 로고
    • Tourism Bureau, Ministry of Transportation and Communications, Taiwan
    • Tourism Bureau, 2007. A white book of Taiwanese tourism policy. Ministry of Transportation and Communications, Taiwan.
    • (2007) A White Book of Taiwanese Tourism Policy
  • 27
    • 0011909720 scopus 로고    scopus 로고
    • Measuring customer-perceived value in business markets: A prerequisite for marketing strategy development and implementation
    • Ulaga, W. and S. Chacour, 2001. Measuring customer-perceived value in business markets: A prerequisite for marketing strategy development and implementation. Ind. Market. Manage., 30: 525-540.
    • (2001) Ind. Market. Manage. , vol.30 , pp. 525-540
    • Ulaga, W.1    Chacour, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.