The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction

Journal of Operations Management

Volumn 17, Issue 1, 1998, Pages 59-75

  Choi, Thomas Y ^a,b   Eboch, Karen ^a  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Empirical research; Institutional theory; Interdisciplinary; Operation strategy; Performance; Quality; Supply chain

Indexed keywords

INDUSTRY; OPERATIONS RESEARCH; PERFORMANCE; QUALITY ASSURANCE;

CUSTOMER SATISFACTION; EMPIRICAL RESEARCH; INSTITUTIONAL THEORY; SUPPLY CHAIN;

TOTAL QUALITY MANAGEMENT;

EID: 0032302158     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0272-6963(98)00031-X     Document Type: Article

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