Service-leadership competencies for hospitality and tourism management

International Journal of Hospitality Management

Volumn 31, Issue 3, 2012, Pages 648-658

  Testa, Mark R ^a   Sipe, Lori ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Competency model; Hospitality and tourism; Leadership; Service quality

Indexed keywords

EID: 84858751548     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.08.009     Document Type: Article

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