Management competencies: An Australian assessment of tourism and hospitality students

Journal of Management and Organization

Volumn 9, Issue 1, 2003, Pages 12-26

  Dimmock, Kay ^a   Breen, Helen ^a   Walo, Maree ^a  

^a SOUTHERN CROSS UNIVERSITY   (Australia)

Author keywords

Management competencies; Tourism and hospitality students

Indexed keywords

EID: 67650031642     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.2003.9.1.12     Document Type: Article

References (64)

1. Australian Bureau of Statistics (2002) Tourism Indicators, Australia, ABS Catalogue No. 8634.0 Canberra.
2. Baum, T (1991) The US and the UK: Comparing expectations of management trainees, The Cornell H.R.A Quarterly 32(1): 79-84
3. Boyatzis RE (1982) The Competent Manager: A Model for Effective Performance, John Wiley & Sons, New York
4. Brophy M and Kiely T (2002) Competencies: a new sector, Journal of European Industrial Training 26(2/3/4): 165-176
5. Burbidge D (1994) Student perception of preparation for success: A view from Europe, Hospitality and Tourism Educator 4(4): 45-50
6. Buergermeister L (1983) Assessment of the educational skills and competencies needed by beginning hospitality managers, Hospitality Education and Research Journal 8(1):38-53
7. Cichy R, Sciarini M and Patton M (1992) Foodservice leadership: Could Attila run a restaurant? The Cornell HRA Quarterly 33(1): 47-55
8. Cheetham G and Chivers G (1998) The reflective (and competent) practitioner: A model of professional competence which seeks to harmonise the reflective practitioner and competence - based approaches, Journal of European Industrial Training 22(7): 267-276
9. Christou E and Karamanidis I (1999) 'Hospitality management competencies revisited: industry and graduates contemporary perspectives', Paper presented at the Euro CHRlE Annual Conference, University of Surrey, 1: 52-68
10. Christou E (2002) Revisiting competencies for hospitality management: Contemporary views of the stakeholders, Journal of Hospitality & Tourism Education 14(1): 25-32
11. Cochrane S and Spears M (1980) Student self-assessment and instructors' ratings: a comparison, Journal of American Dietetic Association 76: 253-257
12. Colyer S (2000) Organisational culture in selected Western Australian sport organisations, Journal of Sport Management 14: 321-341
13. Dalton M (1997) Are competency models a waste? Training and Development 51(10): 46-50
14. Department of Employment, Education, Training and Youth Affairs (1998) Interim Report on Research on Employer Satisfaction with Graduate Skills, AC Nielson Research Services, Canberra
15. Di Padova L (1996) Instructional Guide to Accompany Becoming a Master Manager: A Competency Framework 2nd edn, John Wiley & Sons, New York
16. Dimmock K (1999) Management style and competitive strategies among tourism firms in the Northern Rivers, Tourism Management 20: 323-339
17. Hoffmann T (1999) The meanings of competency, Journal of European Industrial Training 23(6): 275-285
18. Goodman R and Sprague L (1991) The future of hospitality education: Meeting the industry's needs, The Cornell HRA Quarterly, August: 67-70
19. Gustin M (2001) Think for yourself: Bringing critical thinking skills to the classroom, Journal ofHospitality and Tourism Education 13(1): 41-47
20. Hanlon C, Tait R and Rhodes B (1994) Management styles of successful sport tourism and recreation managers, Australian Journal of Leisure and Recreation 4(2): 23-30
21. Hansson B (2001) Competency models: are self-perceptions accurate enough? Journal of European Industrial Training 25(9):428-441
22. Hart C, Harrington A, Arnold I and Loan Clarke I (1999) Retailer and student perceptions of competence development, International Journal of Retail and Distribution Management 27(9): 362-373
23. Hoffmann T (1999) The meanings of competency, Journal of European Industrial Training 23(6): 275-285
24. Jennings G (2001) Tourism Research, Wiley & Sons, Milton, Queensland
25. Johnson H (1992) The universities and competency-based standards, in Anderson D (ed) Higher Education and the Competency Movement, AND, Canberra
26. Karpin D (1995) Enterprising nation: Renewing Australia's managers to meet the challenges of the Asia Pacific century' Report of the Industry Task Force on Leadership and Management Skills, AGPS, Canberra
27. Kay C and Russette J (2000) Hospitality management competencies, The Cornell HRA Quarterly, 41(2): 52-61
28. Knutson B and Patton M (1992) How prepared am I to succeed in the hospitality industry? What students are telling us, Hospitality and Tourism Educator 4(3): 34-43
29. Leiper N (1995) Tourism Management, RMIT Press, Victoria
30. Lindsay P and Stuart R (1997) Reconstruing competence, Journal of European Industrial Training 21(9): 326-332
31. Li L and Kivela I (1998) Different perceptions between hotel managers and students regarding levels of competency demonstrated by hospitality degree graduates, Australian Journal of Hospitality Management 5(2): 47-53
32. May A (1999) Developing management competencies for fast-changing organisations, Career Development International 4(6): 336-339
33. Maes I, Weldy T and Icenogle M (1997) A managerial perspective: Oral communication competency is most important for business students in the workplace, Journal of Business Communication 34(1): 67-80
34. Marginson S (1993) Generic competencies, Higher Education Series Occasional Paper 4, DEET, Canberra
35. Messenger S (1992) The implications of competence based education and training programmes for the hospitality industry in the 1990s, Tourism Management March: 134-136
36. Martin G and Staines H (1994) Managerial competencies in small firms, Journal of Management Development 3(7): 23-34
37. Miller P (1998) 'The effectiveness of competency-based management development and the relationship between individual and business performance', unpublished Doctoral Dissertation, Southern Cross University, Lismore NSW
38. Moscardo G (1997) Making mindful managers: Evaluating methods for teaching problem solving skills for tourism management, .Journal of Tourism Studies 8(1): 16-23.
39. National Training Board (1991) National Competency Standards: Policy and Guidelines, AGPS, Canberra
40. Okeiyi E, Finley D and Postel R (1994) Food and beverage management competencies: Educator, industry and student perspectives, Hospitality and Tourism Educator 6(4): 37-40
41. PerdueI, Woods R and Ninemeier I (2001) Club management competencies 2005: Updated Information for the Classroom, Journal of Hospitality & Tourism Education 14(2): 19-32
42. Quinn R, Faerman S, Thompson M and McGrath M (1990) Becoming A Master Manager: A Competency Framework, John Wiley & Sons, USA
43. Quinn R, Faerman S, Thompson M and McGrath M (1996) Becoming A Master Manager: A Competency Framework, second edition, John Wiley & Sons, USA
44. Quinn R, Faerman S, Thompson M and McGrath M (2003) Becoming A Master Manager: A Competency Framework 3rd edn, John Wiley &Sons, USA
45. Quinn R and Rohrbaugh I (1983) A spatial model of effectiveness criteria: Toward a competing values approach to organisational analysis, Management Science 29(3): 363-377
46. Rausch E, Sherman H and Washbush IE (2001) Defining and assessing competencies for competency-based, outcome-focused management development, Journal of Management Development 2(3): 184-200
47. Samenfink W (1994) A quantitative analysis of certain interpersonal skills required in the service encounter, Hospitality Research Journal 17(2): 3-15
48. Sarantakos S (1995) Social Research, MacMillan Education, Melbourne
49. Scheule B and Sneed I (2001) Teaching leadership in hospitality management programs: A model for learning from leaders, Journal of Hospitality & Tourism Education 14(2): 34-37
50. School of Behavioral Sciences (1987) Research design and statistics for the School of Sciences, Course Notes, School of Behavioral Sciences, Macquarie University, Sydney
51. Sim L (1994) Relationships among students' self-perceived competency, knowledge and performance-based competencies In foodservice management, Journal of Restaurant and Foodservice Marketing 1(2): 1-11
52. Slater W (1992) The Preparation of a Generic List of Supervisory Management Skills and the Feasibility of Defining and Assessing These Skills as Competencies, Australian Institute of Management, SA
53. Smith F (1990) Measuring students' self-perceived competency in home economic core areas, Home Economics Research Journal 19(1): 17-28
54. Stigler I and Smith S (1985) The self-perception of competence by Chinese children, Child Development 56: 1259-1269
55. Su A, Miller L and Shanklin C (1997) An evaluation of accreditation curriculum standards for four year undergraduate programs, Journal of Hospitality and Tourism Education 9(3): 75-79
56. Tait R, Richins H and Hanlon C (1993) Perceived training needs in sport, tourism and recreation management, Australian Journal of Leisure and Recreation 3(1): 12-26
57. Tas R (1988) Teaching future managers, The Cornell HRA Quarterly 29(2): 41-43
58. Tas R, LaBrecque S and Clayton H (1996) Property-management competencies for management trainees, The Cornell HRA Quarterly 37(4): 90-96
59. Umbreit T (1993) Essential skills: What graduates need to succeed, Hosteur pp.10-12.
60. Wallace J and Hunt J (1996) An analysis of managerial competencies across hierarchical levels and industry sectors: A contemporary Australian perspective, Journal of the Australian and New Zealand Academy of Management 2(1): 36-47
61. Walo M (2000) 'The contribution of internship in developing industry-relevant management competencies in tourism and hospitality graduates', unpublished Master of Business Thesis, Southern Cross University, Lismore NSW
62. Williams J and DeMicco F (1998) The challenge of multi-department management for future hospitality graduates, Journal of Hospitality and Tourism Education 10(1): 1317
63. Wood R and Locke E (1987) The relation of self-efficacy and grade goals to academic performance, Educational and Psychological Measurement 47: 1013-1024
64. World Travel and Tourism Council (2002) TSA Research Oceania, Summary and Highlights, www.WTTC.org/ecres/TSA%202002, 4/4/2002.