The employee-organization relationship, organizational citizenship behaviors, and superior service quality

Journal of Retailing

Volumn 78, Issue 2, 2002, Pages 131-146

  Bell, Simon J ^a   Menguc, Bulent ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Job autonomy; Organizational citizenship behaviors; Organizational identification; Perceived organizational support; Service quality

Indexed keywords

EID: 0036347120     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0022-4359(02)00069-6     Document Type: Article

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