메뉴 건너뛰기




Volumn 22, Issue 3, 2003, Pages 281-295

Competency needs among managers from Spanish hotels and restaurants and their training demands

Author keywords

Competency needs; Hospitality industry; Managers; Training

Indexed keywords


EID: 0043015949     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(03)00045-8     Document Type: Article
Times cited : (66)

References (31)
  • 1
    • 4244120196 scopus 로고    scopus 로고
    • La formación continua en la hostelería turística española
    • Agrupación Hotelera de las Zonas turísticas de España: ZONTUR (Hotels Association of Spanish Tourist Areas), 1997. (Continuous training in Spanish tourism catering). ZONTUR, Madrid
    • Agrupación Hotelera de las Zonas turísticas de España: ZONTUR (Hotels Association of Spanish Tourist Areas), 1997. La formación continua en la hostelería turística española (Continuous training in Spanish tourism catering). ZONTUR, Madrid.
    • (1997)
  • 2
    • 0042295578 scopus 로고    scopus 로고
    • Análisis de necesidades de competencias en directivos de organizaciones turísticas. El papel de la formación
    • Unpublished doctorate dissertation. Universitat Jaume I, Castellón, Spain
    • Agut, S., 2000. Análisis de necesidades de competencias en directivos de organizaciones turísticas. El papel de la formación (Competency needs analysis in managers from tourism organizations. The role of training.) Unpublished doctorate dissertation. Universitat Jaume I, Castellón, Spain.
    • (2000)
    • Agut, S.1
  • 3
    • 0041794419 scopus 로고    scopus 로고
    • Los sesgos de la autoevaluación de competencias. El caso de los gerentes de organizaciones turísticas
    • Agut S. Grau R. Peiró J.M. Los sesgos de la autoevaluación de competencias. El caso de los gerentes de organizaciones turísticas (The biases of competences self-assessment. The case of tourism industry managers) Revista de Psicología Social Aplicada 11 1 2001 5-20
    • (2001) Revista de Psicología Social Aplicada , vol.11 , Issue.1 , pp. 5-20
    • Agut, S.1    Grau, R.2    Peiró, J.M.3
  • 4
    • 0001965293 scopus 로고
    • The service encounter diagnosing favorable and unfavorable incidents
    • Bitner M.J. Booms B.M. Tetreault M.S. The service encounter diagnosing favorable and unfavorable incidents Journal of Marketing 53 1990 92-98
    • (1990) Journal of Marketing , vol.53 , pp. 92-98
    • Bitner, M.J.1    Booms, B.M.2    Tetreault, M.S.3
  • 6
    • 70349200080 scopus 로고    scopus 로고
    • 15 pasos para la selección de personal con éxito. Métodos e instrumentos
    • Paidós, Barcelona
    • De Ansorena, A., 1996. 15 pasos para la selección de personal con éxito. Métodos e instrumentos (15 steps for successful personnel selection. Methods and tools). Paidós, Barcelona.
    • (1996)
    • De Ansorena, A.1
  • 7
    • 0001954167 scopus 로고
    • The implications of cognitive constructs and principles to the instructional systems model of training: Implications for needs assessment, design, and transfer
    • C. L. Cooper, I. T. Robertson (Eds.), Chichester: Wiley & Sons
    • Ford J.K. Kraiger K. The implications of cognitive constructs and principles to the instructional systems model of training: implications for needs assessment, design, and transfer. In: Cooper C.L. Robertson I.T. (Eds.), International Review of Industrial and Organizational Psychology 1995 Wiley & Sons Chichester
    • (1995) International Review of Industrial and Organizational Psychology
    • Ford, J.K.1    Kraiger, K.2
  • 8
    • 84991125882 scopus 로고
    • Self-assessed training needs: The effects of attitudes toward training, managerial level and function
    • Ford J.K. Noe R.A. Self-assessed training needs: the effects of attitudes toward training, managerial level and function Personnel Psychology 40 1 1987 39-53
    • (1987) Personnel Psychology , vol.40 , Issue.1 , pp. 39-53
    • Ford, J.K.1    Noe, R.A.2
  • 10
    • 0042295575 scopus 로고    scopus 로고
    • Análisis de necesidades formativas de gerentes del sector turístico: Una aproximación cualitativa
    • Estudios Financieros
    • Grau R. Salanova M. Agut S. Llorens S. Análisis de necesidades formativas de gerentes del sector turístico: Una aproximación cualitativa (Training needs analysis in tourism managers. A qualitative approach). Estudios Financieros Revista de Trabajo y Seguridad Social 203 2000 179 192
    • (2000) Revista de Trabajo Y Seguridad Social , vol.203 , pp. 179-192
    • Grau, R.1    Salanova, M.2    Agut, S.3    Llorens, S.4
  • 12
    • 0030306071 scopus 로고    scopus 로고
    • Older dogs and new tricks: Career stage and self-assessed need for training
    • Guthrie J.P. Schwoerer C.E. Older dogs and new tricks: career stage and self-assessed need for training Public Personnel Management 25 1 1996 59-72
    • (1996) Public Personnel Management , vol.25 , Issue.1 , pp. 59-72
    • Guthrie, J.P.1    Schwoerer, C.E.2
  • 13
    • 23544478270 scopus 로고
    • The effective hospitality manager-a partnership between education and industry
    • Unpublished lecture
    • Jones P. 1993. The effective hospitality manager-a partnership between education and industry. Unpublished lecture.
    • (1993)
    • Jones, P.1
  • 14
    • 84973759291 scopus 로고
    • Managerial resourcefulness: A reconceptualization of management skills
    • Kanungo R.N. Misra S. Managerial resourcefulness: a reconceptualization of management skills Human Relations 45 12 1992 1311-1332
    • (1992) Human Relations , vol.45 , Issue.12 , pp. 1311-1332
    • Kanungo, R.N.1    Misra, S.2
  • 15
    • 0039696651 scopus 로고    scopus 로고
    • Strategic Thinking: A Guide to Identifying and Solving Problems
    • (Revised). American Society for Training & Development and the International Society for Performance Improvement, Arlington, VA & Washington, DC
    • Kaufman R. 1998. Strategic Thinking: A Guide to Identifying and Solving Problems (Revised). American Society for Training & Development and the International Society for Performance Improvement, Arlington, VA & Washington, DC.
    • (1998)
    • Kaufman, R.1
  • 16
    • 84863299585 scopus 로고    scopus 로고
    • Introduction to Logistic Regression. Logistic Regression. A Self-Learning Text
    • New York: Springer
    • Kleinbaum D.G. Introduction to Logistic Regression. Logistic Regression. A Self-Learning Text 1996 Springer New York
    • (1996)
    • Kleinbaum, D.G.1
  • 17
    • 84985264946 scopus 로고
    • From job-based to competency-based organizations
    • Lawler E.E. From job-based to competency-based organizations Journal of Organizational Behavior 15 1994 3-15
    • (1994) Journal of Organizational Behavior , vol.15 , pp. 3-15
    • Lawler, E.E.1
  • 18
    • 37249082405 scopus 로고    scopus 로고
    • Gestión de las competencias
    • Gestión 2000, Capellades, Spain
    • Levy-Leboyer C. 1997. Gestión de las competencias (Competences management). Gestión 2000, Capellades, Spain.
    • (1997)
    • Levy-Leboyer, C.1
  • 19
    • 0042295569 scopus 로고    scopus 로고
    • Análisis descriptivo de la formación de gerentes de organizaciones turísticas de la Comunidad Valenciana
    • Llorens S. Agut S. Grau R. Salanova M. Análisis descriptivo de la formación de gerentes de organizaciones turísticas de la Comunidad Valenciana (Descriptive analysis of managerial training in tourism organizations from Valencian Community) Papers de Turisme 27 2000 101-127
    • (2000) Papers de Turisme , vol.27 , pp. 101-127
    • Llorens, S.1    Agut, S.2    Grau, R.3    Salanova, M.4
  • 20
    • 14644444410 scopus 로고    scopus 로고
    • Calidad de servicio y satisfacción del cliente
    • Síntesis Psicología, Madrid
    • Martinez-Tur V. Peiró J.M. Ramos J. 2001. Calidad de servicio y satisfacción del cliente (Service quality and customer' satisfaction). Síntesis Psicología, Madrid.
    • (2001)
    • Martinez-Tur, V.1    Peiró, J.M.2    Ramos, J.3
  • 21
    • 84970113420 scopus 로고
    • Diagnosing management development needs: An instrument based on how managers develop
    • McCauley C.D. Lombardo M.M. Usher C.J. Diagnosing management development needs: an instrument based on how managers develop Journal of Management 15 3 1989 389-403
    • (1989) Journal of Management , vol.15 , Issue.3 , pp. 389-403
    • McCauley, C.D.1    Lombardo, M.M.2    Usher, C.J.3
  • 23
    • 0042796559 scopus 로고    scopus 로고
    • Proactive. Análisis anticipatorio de necesidades de formación y desarrollo de competencias para el trabajo
    • Fundación Universidad-Empresa de Valencia: ADEIT, Valencia
    • Peiró J.M. Gracia F. 2001. Proactive. Análisis anticipatorio de necesidades de formación y desarrollo de competencias para el trabajo (Proactive. Anticipatory analysis of training and competences development for job). Fundación Universidad-Empresa de Valencia: ADEIT, Valencia.
    • (2001)
    • Peiró, J.M.1    Gracia, F.2
  • 26
    • 0042295573 scopus 로고    scopus 로고
    • Customer-service relationships: An empirical test of a model of service quality: Test of a causal model
    • Shemwell D.J. Yavas U. Bilgin Z. Customer-service relationships: an empirical test of a model of service quality: test of a causal model Journal of Applied Psychology 83 1998 150-163
    • (1998) Journal of Applied Psychology , vol.83 , pp. 150-163
    • Shemwell, D.J.1    Yavas, U.2    Bilgin, Z.3
  • 28
    • 0042796555 scopus 로고
    • Managers' training needs and preferred training strategies
    • Tharenou P. Managers' training needs and preferred training strategies Journal of Management Development 10 5 1991 46-59
    • (1991) Journal of Management Development , vol.10 , Issue.5 , pp. 46-59
    • Tharenou, P.1
  • 29
    • 0037627623 scopus 로고    scopus 로고
    • A rapidly changing world: Some implications for training systems in the year 2001 and beyond
    • M. A. Quiñones, A. Ehrenstein (Eds.), Washington: American Psychological Association
    • Thayer P.W. A rapidly changing world: some implications for training systems in the year 2001 and beyond. In: Quiñones M.A. Ehrenstein A. (Eds.), Training for a Rapidly Changing Workplace 1997 American Psychological Association Washington
    • (1997) Training for a Rapidly Changing Workplace
    • Thayer, P.W.1
  • 31
    • 0041794410 scopus 로고
    • Competencies and knowledge required of graduates in recreation, parks, and tourism
    • Zeiger J.B. Caneday L. Competencies and knowledge required of graduates in recreation, parks, and tourism Annals of Tourism Research 17 4 1990 635-636
    • (1990) Annals of Tourism Research , vol.17 , Issue.4 , pp. 635-636
    • Zeiger, J.B.1    Caneday, L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.