Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment

International Journal of Service Industry Management

Volumn 19, Issue 3, 2008, Pages 353-378

  De Jong, Ad ^a   Wetzels, Martin ^a   De Ruyter, Ko ^b  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Autonomous work groups; Customer services quality; Employee attitudes

Indexed keywords

EID: 45749141670     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230810875011     Document Type: Article

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