International hospitality management: Identifying important skills and effective training

Cornell Hotel and Restaurant Administration Quarterly

Volumn 41, Issue 2, 2000, Pages 64-71

  Kriegl, Ursula ^a  

^a Leisure Consulting Group in Germany   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034165304     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0010-8804(00)88899-0     Document Type: Article

References (24)

1. 1 Jeffrey Shay and Bruce Tracey, "Expatriate Managers - Reasons for Failure and Implications for Training," Cornell Hotel and Restaurant Administration Quarterly, Vol. 38, No. 1 (February 1997), p. 30.
2. 2 Michael G. Loewe and David E. Molnar, "Seven Keys to International HR Management," HR Focus, Vol. 74, No. 5 (1997), p. 11.
3. 3 Shay and Tracey, p. 30.
4. 4 See: Clifford C. Hebard, "Managing Effectively in Asia," Training and Development, Vol. 50, No. 4 (1996), p. 34; and W. Gerald Glover and Germane W. Shames, World-class Service (Yarmouth, Maine: Intercultural Press, Inc., 1989), p. 127.
5. 4 See: Clifford C. Hebard, "Managing Effectively in Asia," Training and Development, Vol. 50, No. 4 (1996), p. 34; and W. Gerald Glover and Germane W. Shames, World-class Service (Yarmouth, Maine: Intercultural Press, Inc., 1989), p. 127.
6. 5 J.S. Black and M. Mendenhall, "Cross-cultural Training Effectiveness: A Review and Theoretical Framework for Future Research," Academy of Management Review, Vol. 15, No. 1 (1990), p. 132.
7. 6 Shay and Tracey, p. 30.
8. 7 Hebard, p. 34.
9. 8 Michael R. Czinkota and Ilkka A. Ronkainen, International Marketing (Orlando, FL: Dryden Press, 1998), p. 74.
10. 9 Christopher Engholm and Diana Rowland, International Excellence: Seven Breakthrough Strategies for Personal and Professional Success (New York: Kodansha America, 1996), p. 69.
11. 10 Jeffrey Katz and David M. Seifer, "It's a Different World Out There: Planning for Expatriate Success through Selection, Pre-departure Training, and On-site Socialization," Human Resources Planning, Vol. 19, No. 2 (1996), p. 32.
12. 11 Hebard, p. 34.
13. 12 Engholm and Rowland, p. 156.
14. 13 Engholm and Rowland, p. 157.
15. 14 Hebard, p. 34.
16. 15 Engholm and Rowland, p. 127.
17. 16 Shay and Tracey, p. 30.
18. 17 Ibid.
19. 18 Meg G. Birdseye, and John S. Hill, "Individual, Organizational/Work, and Environmental Influences on Expatriate Turnover Tendencies: An Empirical Study," Journal of International Business Studies, Vol. 26, No. 4 (1995), p. 787.
20. 19 J.S. Lublin, "An Overseas Stint Can Be a Ticket to the Top," Wall Street Journal, January 29, 1996, p. B1.
21. 20 John Lorinc, "The World's Their Oyster," Canadian Business, April 1993, p. 54.
22. 21 Ibid.
23. 22 B. Newman, "The New Yank Abroad Is the 'Can-do' Player in the Global Village," Wall Street Journal, December 12, 1995, p. A1.
24. 23 Lori Ioannou, "Reinventing the MBA," International Business, Vol. 26, No. 6 (1995), p. 26.