Knowledge, skills, and abilities for lodging management success

Cornell Hotel and Restaurant Administration Quarterly

Volumn 45, Issue 3, 2004, Pages 285-298

  Kay, Christine ^a   Moncarz, Eliza ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b Department of Accounting and Finance ^*  (United States)

Author keywords

Competencies; Financial management; Human resources management; KSAs

Indexed keywords

EID: 4344568739     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880404265351     Document Type: Article

References (44)

1. See: Richard F. Tas, "Teaching Future Managers," Cornell Hotel and Restaurant Administration Quarterly, vol. 29, no. 2 (August 1988), pp. 41-43.
2. Judi Brownell, "Hospitality Managers' Communication Practices," International Journal of Hospitality Management, vol. 11, no. 2 (May 1992), pp. 111-28.
3. David Jackson and John Humble, "Middle Managers: New Purpose, New Directions," Journal of Management Development, vol. 13, no. 3 (1994), pp. 15-21.
4. Judi Brownell, "Women in Hospitality Management: General Managers' Perceptions of Factors Related to Career Development," International Journal of Hospitality Management, vol. 13, no. 2 (June 1994), pp. 101-17.
5. Deborah Breiter and Christine J. Clements, "Hospitality Management Curricula for the 21st Century," Hospitality & Tourism Educator, vol. 8, no. 1 (November 1996), pp. 57-60.
6. See: Allan Yen-Lun Su, Judy L. Miller, and Carol Shanklin, "Perceptions of Industry Professionals and Program Administrators About Accreditation Curriculum Standards for Hospitality Programs," Journal of Hospitality & Tourism Education, vol. 9, no. 4 (1997/1998 ), pp. 36-40.
7. Robert H. Woods, Denny G. Rutherford, Raymond Schmidgall, and Michael Sciarini, "Hotel General Managers Focused on the Core Business," Cornell Hotel and Restaurant Administration Quarterly, vol. 39, no. 6 (December 1998), pp. 38-44.
8. Woods et al., "Hotel General Managers."
9. See: Brownell, "Women in Hospitality Management"
10. Breiter and Clements, "Hospitality Management Curricula"
11. Esther Okeiyi, Dori Finley, and Rose Tindall Postel, "Food and Beverage Management Competencies: Educator, Industry and Student Perspectives," Hospitality & Tourism Educator, vol. 6, no. 4 (Fall 1994), pp. 37-40.
12. Charles G. Partlow and Mary B. Gregoire, "Is Graduate Hospitality Education Relevant?" Hospitality & Tourism Educator, vol. 6, no. 3 (Summer 1994), pp. 13-16.
13. Richard F. Tas, Suzanne V. LaBrecque, and Howard R. Clayton, "Property-management Competencies for Management Trainees," Cornell Hotel and Restaurant Administration Quarterly, vol. 37, no. 3 (August 1996), pp. 90-96. For research conducted in the United Kingdom.
14. see: Tom Baum, "The U.S. and the U.K.: Comparing Expectations of Management Trainees," Cornell Hotel and Restaurant Administration Quarterly, vol. 32, no. 2 (August 1991), pp. 79-84. For research conducted in Taiwan.
15. see: Jui-Fong Hsu and Susan R. Gregory, "Developing Future Hotel Managers in Taiwan: From an Industry Viewpoint," International Journal of Hospitality Management, vol. 14, nos. 3-4 (September-December 1995), pp. 261-69.
16. James Carper, "People, Trends and Ideas," Hotels, vol. 28, no. 4 (April 1994), pp. 21-22.
17. See: Su et al., "Perceptions of Industry Professionals," pp. 36-40.
18. Woods et al., "Hotel General Managers," pp. 38-44.
19. Kyoo Yup Chung, "Hotel Management Curriculum Reform Based on Required Competencies of Hotel Employees and Career Success in the Hotel Industry," Tourism Management, vol. 21, no. 5 (October 2000), pp. 473-87.
20. Ardel A. Nelson and Lea Dopson, "Future of Hotel Education: Required Skills and Knowledge for Graduates of U.S. Hospitality Programs Beyond the Year 2000 - Part One," Journal of Hospitality & Tourism Education, vol. 13, no. 5 (2001), pp. 58-64
21. See: Linda Gorchels, Thani Jambulingam, and Timothy W. Aurand, "Executive Insights: International Marketing Managers: A Comparison of Japanese, German, and U.S. Perceptions," Journal of International Marketing, vol. 7, no. 1 (1999), pp. 97-105.
22. Debra F. Cannon, "Career Dynamics of Hotel Sales and Marketing Professionals," Journal of Hospitality & Tourism Education, vol. 11, no. 4 (1999), pp. 40-44.
23. Mervyn D. J. Wilson, Anna E. Murray, and Margaret A. Black, "Contract Catering: The Skills Required for the Next Millennium," International Journal of Contemporary Hospitality Management, vol. 12, no. 1 (2000), pp. 75-78.
24. Christine Kay and John Russett, "Hospitality-management Competencies: Identifying Managers' Essential Skills," Cornell Hotel and Restaurant Administration Quarterly, vol. 41, no. 2 (April 2000), pp. 52-63.
25. Joe Perdue, Jack Ninemeier, and Robert Woods, "Competencies Required for Club Managers," Cornell Hotel and Restaurant Administration Quarterly, vol. 41, no. 2 (April 2000), pp. 79-85.
26. Kemal Birdir and Thomas E. Pearson, "Research Chefs' Competencies: A Delphi Approach," International Journal of Contemporary Hospitality Management, vol. 12, no. 3 (2000), pp. 205-09.
27. Bonnie J. Knutson and Raymond S. Schmidgall, "Challenges and Opportunities for Women: Achieving Success in Hospitality Financial Management," Journal of Hospitality & Tourism Education, vol. 13, nos. 3-4 (2001), pp. 45-54.
28. See: Cathy H. C. Hsu, "Computer Skills Needed and Demonstrated by Hospitality Management Graduates: Perceptions of Hotel Operators" Journal of Hospitality & Tourism Education, vol. 7, no. 2 (Spring 1995), pp. 25-29.
29. Wonae Cho and Daniel J. Connolly, "U.S.-based Hospitality Programs: Looking to Keep Pace with Today's High-tech Industry Needs," International Journal of Hospitality Information Technology, vol. 1, no. 1 (1999), pp. 27-43.
30. Deborah Breiter and Heidi Hoart, "Competencies in Food-service Information Technology Expected by the Food-service Industry of Graduates of Hospitality Bachelor's Degree Programs in the United States," Journal of Hospitality & Tourism Education, vol. 12, no. 2 (August 2000), pp. 11-17.
31. Keith H. Mandabach, Dawn VanLeeuwen, and Priscilla Bloomquist, "Hospitality Technology Education: Student Successes in Mastering the Hidden Curriculum," Journal of Hospitality & Tourism Education, vol. 13, no. 1 (2001), pp. 49-56.
32. See: Purdue University, Lodging, Restaurant and Tourism Index (West Lafayette, IN: Purdue, 2001). After 2003, this index became available through EBSCOhost service.
33. To determine whether managers' opinions regarding the importance of knowledge, skills, and abilities (KSAs) differ from managers' actual abilities, we used Friedman's rank test. The Friedman test is a nonparametric alternative test to a repeated measures analysis of variance. "The scores of each variable are ranked and the mean ranks of the variables are compared. The Friedman test statistic is approximately distributed as a chi-square distribution. The idea behind this statistic is that if there is no difference between groups, each subject's rankings would be random, and there would be no difference in the mean ranks across the variables." See: SPSS Base 10.0 Applications Guide (Chicago: SPSS Inc., 1999), pp. 240-41.
34. A t-test for equality of means found significant differences between upper-level and middle-level managers' self-appraisals of KSAs in financial management (t = 4.644; p < .05) and information technology (t = -2.475; p < .05).
35. A t-test for equality of means found significant differences between upper-level and middle-level managers' importance ratings of KSAs in financial management (t = 3.619; p < .05) and marketing (t = 2.073; p < .05).
36. 2 of .218 (n = 99) and only financial management having a significantly positive effect on management success (dependent variable measurement: 2001 base salary). The regression analysis showed that for each 1-point increase in financial management knowledge, managers can potentially earn $19,500 more annually.
37. Chung, "Hotel Management Curriculum Reform."
38. A t-test for equality of means found a significantly higher (t = 9.55; p < .05) level of compensation for upper-level managers (mean = $106,100) than for middle-level managers (mean = $ 52,725).
39. See: American Hotel & Lodging Educational Foundation, Hospitality Compensation and Benefits Survey, 2002 ed. (Washington, DC: American Hotel & Lodging Educational Foundation, 2002).
40. For discussion of level of experience required for competency development, see: Charles G. Partlow, "Identification of Graduate Level Competencies in Hospitality Management," Hospitality Research Journal, vol. 14, no. 2 (1990), pp. 223-29. For information on managerial experience.
41. Woods et al., "Hotel General Managers," p. 43.
42. Woods et al., "Hotel General Managers."
43. Carper, "People, Trends and Ideas."
44. Beth Chung-Herrera, Cathy Enz, and Melenie Lankau, "Grooming Future Hospitality Leaders: A Competencies Mode," Cornell Hotel and Restaurant Administration Quarterly, vol. 44, no. 3 (June 2003), pp. 17-25.