Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service

Journal of Marketing Management

Volumn 28, Issue 1-2, 2012, Pages 129-153

  Daunt, Kate L ^a   Harris, Lloyd C ^b  

^a CARDIFF UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

consumer deviance; dissatisfaction; dysfunctional customer behaviour; forms; inequity; servicescape

Indexed keywords

EID: 84855436781     PISSN: 0267257X     EISSN: 14721376     Source Type: Journal    
DOI: 10.1080/0267257X.2011.619149     Document Type: Article

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