Exploring managers’ implicit theories of atmospheric music: Comparing academic analysis to industry insight

Journal of Services Marketing

Volumn 17, Issue 2, 2003, Pages 161-184

  Areni, Charles S ^a  

^a UNIVERSITY OF SYDNEY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986077090     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040310467925     Document Type: Article

References (51)

1. Areni, C.S. (2001), “Examining the use and selection of atmospheric music in the hospitality industry: Are managers tuned-in to academic research?”, Australian Journal of Hospitality Management, Vol. 8, pp. 27-40.
2. Areni, C.S. and Kim, D. (1993), “The influence of background music on shopping behavior: Classical versus top-40 music in a wine store”, in Ed. McAlister, L. and Ed. Rothschild, M.L. (Eds), Advances in Consumer Research, Vol. 20, Association for Consumer Research, Provo, UT, pp. 336-340.
3. Baker, J., Levy, M. and Grewel, D. (1992), “An experimental approach to making retail store environmental decisions”, Journal of Retailing, Vol. 68, pp. 445-460.
4. Beirne, M. (1999), “Westin, Sheraton changing the sheets”, Brandweek, 6 September, p. 4.
5. Bitner, M.J., Booms, B.H. and Mohr, L.A. (1994), “Critical service encounters: The employee’s viewpoint”, Journal of Marketing, Vol. 58, pp. 95-106.
6. Bruner, G.C. II (1990), “Music, mood, and marketing”, Journal of Marketing, Vol. 54, pp. 94-104.
7. Carlsmith, J.M., Ellsworth, P.C. and Aronson, E. (1976), Methods of Research in Social Psychology, Random House, New York, NY.
8. Chebat, J.C., Gelinas-Chebat, C. and Filiatrault, P. (1993), “Interactive effects of musical and visual cues on time perception: An application to waiting lines in banks”, Perceptual and Motor Skills, Vol. 77, pp. 995-1020.
9. Chebat, J.C., Vaillant, D. and Gelinas-Chebat, C. (2000), “Does background music in a store enhance salespersons’ persuasiveness?”, Perceptual and Motor Skills, Vol. 91, pp. 405-424.
10. CityRail (1999), “CityRail stations pilot music program”, Media Release, 30 September, available at: www.cityrail.nsw.gov.au
11. Dube, L., Chebat, J.C. and Morin, S. (1995), “The effects of background music on consumers’ desire to affiliate in buyer-seller interactions”, Psychology & Marketing, Vol. 12, pp. 305-319.
12. Dunne, P. and Lusch, R.F. (1999), Retailing, The Dryden Press, Fort Worth, TX.
13. Fisk, R.P., Grove, S.J. and John, J. (2000), Interactive Services Marketing, Houghton-Mifflin Company, New York, NY.
14. Fox, J.G. (1983), “Industrial music”, in Ed. Osborne, D.J. and Ed. Gruneberg, M.M. (Eds), The Physical Environment at Work, John Wiley & Sons, New York, NY.
15. Goss-Turner, S. (1996), “Business and conference hotels”, in Ed. Jones, P. (Ed.), Introduction to Hospitality Operations, Cassell Publishing, London, pp. 36-49.
16. Herrington, J.D. and Capella, L.M. (1994), “Practical applications of music in service settings”, Journal of Services Marketing, Vol. 8, pp. 50-65.
17. Hoffman, K.D. and Bateson, J.E.G. (1997), Essentials of Services Marketing, The Dryden Press, Sydney.
18. Holbrook, M.B. and Schindler, R.M. (1989), “Some exploratory findings on the development of musical tastes”, Journal of Consumer Research, Vol. 16, pp. 119-124.
19. Hui, M.K., Dube, L. and Chebat, J.C. (1997), “The impact of music on consumers’ reactions to waiting for services”, Journal of Retailing, Vol. 73, pp. 87-104.
20. Kellaris, J.J. and Kent, R.J. (1992), “The influence of music on consumers’ temporal perceptions: Does time fly when you’re having fun?”, Journal of Consumer Psychology, Vol. 1, pp. 365-376.
21. Kellaris, J.J. and Kent, R.J. (1994), “An exploratory investigation of responses elicited by music varying in tempo, tonality, and texture”, Journal of Consumer Psychology, Vol. 2, pp. 381-401.
22. Kotler, P. (1973-1974), “Atmospherics and a marketing tool”, Journal of Retailing, Vol. 49, pp. 48-64.
23. Lincoln, D.J. and McCain, G. (1981), “Background music poses marketing dilemma for retailers: Shoppers like it, workers don’t”, Marketing News, Vol. 15, p. 3.
24. Mattila, A.S. and Wirtz, J. (2001), “Congruency of scent and music as a driver of in-store evaluations and behavior”, Journal of Retailing, Vol. 77, pp. 273-289.
25. Milliman, R.E. (1982), “Using background music to affect the behavior of supermarket shoppers”, Journal of Marketing, Vol. 46, pp. 86-91.
26. Milliman, R.E. (1986), “The influence of background music on the behavior of restaurant patrons”, Journal of Consumer Research, Vol. 13, pp. 286-289.
27. Montello, L. and Coons, E.E. (1998), “Effects of active versus passive group music therapy on pre-adolescents with emotional, learning, and behavioral disorders”, Journal of Music Therapy, Vol. 35, pp. 49-67.
28. Morton-Williams, J. and Sykes, W. (1997), “The use of interactive coding and follow-up interviews to investigate comprehension of survey questions”, Journal of the Market Research Society, Vol. 39, pp. 125-143.
29. North, A.C. and Hargreaves, D.J. (1996), “Responses to music in a dining area”, Journal of Applied Social Psychology, Vol. 26, pp. 491-501.
30. North, A.C. and Hargreaves, D.J. (1997), “Music and consumer behaviour”, in Ed. Hargreaves, D.J. and Ed. North, A.C. (Eds), The Social Psychology of Music, Oxford University Press, Oxford, pp. 268-289.
31. North, A.C. and Hargreaves, D.J. (1998), “The effect of music on atmosphere and purchase intentions in a cafeteria”, Journal of Applied Social Psychology, Vol. 28, pp. 2254-2273.
32. North, A.C. and Hargreaves, D.J. (1999), “Can music move people? The effects of musical complexity and silence on waiting time”, Environment and Behavior, Vol. 31, pp. 136-149.
33. North, A.C., Hargreaves, D.J. and McKendrick, J. (1997), “In-store music affects product choice”, Nature, Vol. 390, p. 132.
34. North, A.C., Hargreaves, D.J. and McKendrick, J. (1999), “Music and on-hold waiting time”, British Journal of Psychology.
35. Obermiller, C. (1985), “Varieties of mere exposure: The effects of processing style and repetition on affective response”, Journal of Consumer Research, Vol. 12, pp. 17-30.
36. Oldham, G.R., Cummings, A., Mischel, L.J., Schmidtke, J.M. and Zhou, J. (1995), “Listen while you work? Quasi-experimental relations between personal-stereo headset use and employee work responses”, Journal of Applied Psychology, Vol. 80, pp. 547-565.
37. Ornstein, R.E. (1975), On the Experience of Time, Penguin Publishing, Baltimore, MD.
38. Park, C.W. and Young, S.M. (1986), “Consumer response to television commercials: The impact of involvement and background music on brand attitude formation”, Journal of Marketing Research, Vol. 23, pp. 11-24.
39. Ramos, L.V. (1993), “The effects of on-hold telephone music on the number of premature disconnections to a state-wide protective services abuse hotline”, Journal of Music Therapy, Vol. 30, pp. 119-129.
40. Roballey, T.C., McGreevy, C., Rongo, R.R., Schwantes, M.L., Steger, P.M., Wininger, M.A. and Gardner, E.G. (1985), “The effect of music on eating behavior”, Bulletin of the Psychonomic Society, Vol. 23, pp. 221-222.
41. Sawyer, A.G. (1981), “Repetition, cognitive responses, and persuasion”, in Ed. Petty, R.E., Ed. Ostrom, T.M. and Ed. Brock, T.C. (Eds), Cognitive Responses in Persuasion, Lawrence Erlbaum, Hillsdale, NJ, pp. 237-262.
42. Schneider, B. and Bowen, D. (1980), “Employee and customer perceptions of service in banks: Replication and extension”, Journal of Applied Psychology, Vol. 70, pp. 423-433.
43. Seal, K. (1999), “Hotel, music industries attempt to strike accord”, Hotel & Motel Management, 15 February, pp. 1, 55.
44. Thomas, D.W., Heitman, R.J. and Alexander, T. (1997), “The effects of music on bathing cooperation for residents with dementia”, Journal of Music Therapy, Vol. 34, pp. 246-259.
45. Wedin, L. (1972), “A multidimensional study of perceptual-emotional qualities in music”, Scandinavian Journal of Psychology, Vol. 13, pp. 241-257.
46. Woodruff, R.B., Schumann, D.W. and Gardial, S.F. (1993), “Understanding value and satisfaction from the customer’s point of view”, Survey of Business, Summer/Fall, pp. 33-40.
47. Yalch, R. and Spangenberg, E. (1990), “Effects of store music on shopping behavior”, Journal of Services Marketing, Vol. 1, pp. 31-39.
48. Yalch, R. and Spangenberg, E. (1993), “Using store music for retail zoning: A field experiment”, in Ed. McAlister, L. and Ed. Rothschild, M.L. (Eds), Advances in Consumer Research, Vol. 20, Association for Consumer Research, Provo, UT, pp. 632-636.
49. Yalch, R. and Spangenberg, E.R. (2000), “The effects of music in a retail setting on real and perceived shopping times”, Journal of Business Research, Vol. 49, pp. 139-147.
50. Zakay, D. (2000), “Gating or switching? Gating is a better model of prospective timing (a response to ‘Switching or gating?’ by Lejeune)”, Behavioural Processes, Vol. 52, pp. 63-69.
51. Zakay, D., Block, R.A. and Tsal, Y. (1999), “Prospective duration estimation and performance”, in Ed. Gopher, D. and Ed. Koriat, A. (Eds), Attention and Performance, Vol. 17, MIT Press, Cambridge, MA, pp. 557-580.