메뉴 건너뛰기




Volumn 42, Issue 9, 2007, Pages 3410-3417

Perceived crowding in a café/restaurant with different seating densities

Author keywords

Caf restaurant; Crowding; Interior design; Perception; Seating density

Indexed keywords

BEHAVIORAL RESEARCH; SEATS; SENSORY PERCEPTION;

EID: 34147140863     PISSN: 03601323     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.buildenv.2006.08.014     Document Type: Article
Times cited : (56)

References (60)
  • 1
    • 0002402225 scopus 로고
    • Using background music to affect the behavior of supermarket shoppers
    • Milliman R.E. Using background music to affect the behavior of supermarket shoppers. Journal of Marketing 46 (1982) 86-91
    • (1982) Journal of Marketing , vol.46 , pp. 86-91
    • Milliman, R.E.1
  • 2
    • 0001755040 scopus 로고
    • The influence of background music on the behavior of restaurant patrons
    • Milliman R.E. The influence of background music on the behavior of restaurant patrons. Journal of Consumer Research 2 (1986) 286-289
    • (1986) Journal of Consumer Research , vol.2 , pp. 286-289
    • Milliman, R.E.1
  • 3
    • 0001951371 scopus 로고
    • Store atmospheric: an environmental psychology approach
    • Donovan R.J., and Rossiter J.R. Store atmospheric: an environmental psychology approach. Journal of Retailing 58 (1982) 34-57
    • (1982) Journal of Retailing , vol.58 , pp. 34-57
    • Donovan, R.J.1    Rossiter, J.R.2
  • 4
    • 0010971777 scopus 로고    scopus 로고
    • Effect of store characteristics and in-store emotional experience on store attitude
    • Yoo C.J., Park J.M., and Maclnnis D.J. Effect of store characteristics and in-store emotional experience on store attitude. Journal of Business Research 42 (1998) 253-263
    • (1998) Journal of Business Research , vol.42 , pp. 253-263
    • Yoo, C.J.1    Park, J.M.2    Maclnnis, D.J.3
  • 5
    • 0002130290 scopus 로고
    • Productivity and functional shifting in spatial retailing: private and social perspectives
    • Ingene C. Productivity and functional shifting in spatial retailing: private and social perspectives. Journal of Retailing 60 (1984) 15-36
    • (1984) Journal of Retailing , vol.60 , pp. 15-36
    • Ingene, C.1
  • 6
    • 0005981447 scopus 로고
    • The multidimensional nature of service facilities: viewpoints and recommendations
    • Turley L.W., and Fugate D.L. The multidimensional nature of service facilities: viewpoints and recommendations. Journal of Services Marketing 6 (1992) 37-45
    • (1992) Journal of Services Marketing , vol.6 , pp. 37-45
    • Turley, L.W.1    Fugate, D.L.2
  • 9
    • 0037677899 scopus 로고    scopus 로고
    • Impact of ambient odors on mall shoppers' emotions, cognition, and spending: a test of competitive causal theories
    • Chebat J.C., and Michon R. Impact of ambient odors on mall shoppers' emotions, cognition, and spending: a test of competitive causal theories. Journal of Business Research 56 (2003) 529-539
    • (2003) Journal of Business Research , vol.56 , pp. 529-539
    • Chebat, J.C.1    Michon, R.2
  • 11
    • 0036421624 scopus 로고    scopus 로고
    • The influence of music tempo and musical preference and restaurant patrons' behavior
    • Caldwell C., and Hibbert S.A. The influence of music tempo and musical preference and restaurant patrons' behavior. Psychology and Marketing 19 (2002) 895-917
    • (2002) Psychology and Marketing , vol.19 , pp. 895-917
    • Caldwell, C.1    Hibbert, S.A.2
  • 12
    • 84986759371 scopus 로고
    • The effects of background music on consumers' desire to affiliate in buyer-seller interactions
    • Dube L., and Chebat J.C. The effects of background music on consumers' desire to affiliate in buyer-seller interactions. Psychology and Marketing 12 (1995) 305-319
    • (1995) Psychology and Marketing , vol.12 , pp. 305-319
    • Dube, L.1    Chebat, J.C.2
  • 14
    • 0000138392 scopus 로고
    • Retail crowding: theoretical and strategic implications
    • Eroǧlu S.A., and Harrel G.D. Retail crowding: theoretical and strategic implications. Journal of Retailing 62 (1986) 347-363
    • (1986) Journal of Retailing , vol.62 , pp. 347-363
    • Eroǧlu, S.A.1    Harrel, G.D.2
  • 15
    • 0033030594 scopus 로고    scopus 로고
    • Modelling consumer perception of public space in shopping centers
    • Oppewal H., and Timmermans H. Modelling consumer perception of public space in shopping centers. Environment and Behavior 31 (1999) 45-66
    • (1999) Environment and Behavior , vol.31 , pp. 45-66
    • Oppewal, H.1    Timmermans, H.2
  • 16
    • 0032020074 scopus 로고    scopus 로고
    • The hierarchical influence of personal values on mall shopping attitude and behavior
    • Shim S., and Eastlick M.A. The hierarchical influence of personal values on mall shopping attitude and behavior. Journal of Retailing 74 (1998) 139-161
    • (1998) Journal of Retailing , vol.74 , pp. 139-161
    • Shim, S.1    Eastlick, M.A.2
  • 17
    • 0032162231 scopus 로고    scopus 로고
    • Excitement at the mall: determinants and effects on shopping response
    • Wakefield K.L., and Baker J. Excitement at the mall: determinants and effects on shopping response. Journal of Retailing 74 (1998) 515-539
    • (1998) Journal of Retailing , vol.74 , pp. 515-539
    • Wakefield, K.L.1    Baker, J.2
  • 18
    • 11444261460 scopus 로고    scopus 로고
    • Mall atmospherics: the interaction effects of the mall environment on shopping behavior
    • Michon R., Chebat J.C., and Turley L.W. Mall atmospherics: the interaction effects of the mall environment on shopping behavior. Journal of Business Research 58 (2005) 576-583
    • (2005) Journal of Business Research , vol.58 , pp. 576-583
    • Michon, R.1    Chebat, J.C.2    Turley, L.W.3
  • 19
    • 0001020738 scopus 로고
    • An empirical study of retail crowding: antecedents and consequences
    • Eroglu S.A., and Machleit K.A. An empirical study of retail crowding: antecedents and consequences. Journal of Retailing 66 (1990) 201-221
    • (1990) Journal of Retailing , vol.66 , pp. 201-221
    • Eroglu, S.A.1    Machleit, K.A.2
  • 20
    • 0000652982 scopus 로고
    • Perceived control and the effects of crowding and consumer choice on the service experience
    • Hui M.K., and Bateson E.G. Perceived control and the effects of crowding and consumer choice on the service experience. Journal of Consumer Research 18 (1991) 174-184
    • (1991) Journal of Consumer Research , vol.18 , pp. 174-184
    • Hui, M.K.1    Bateson, E.G.2
  • 21
    • 84986734349 scopus 로고
    • The influence of tempo, loudness, and gender of listener on responses to music
    • Kellaris J.J., Cox A.D., and Cox D. The influence of tempo, loudness, and gender of listener on responses to music. Psychology and Marketing 10 (1993) 15-29
    • (1993) Psychology and Marketing , vol.10 , pp. 15-29
    • Kellaris, J.J.1    Cox, A.D.2    Cox, D.3
  • 22
    • 0034409859 scopus 로고    scopus 로고
    • Retail crowding and shopping satisfaction: what modifies this relationship?
    • Machleit K.A., Eroglu S.A., and Mantel S.P. Retail crowding and shopping satisfaction: what modifies this relationship?. Journal of Consumer Psychology 9 (2000) 29-42
    • (2000) Journal of Consumer Psychology , vol.9 , pp. 29-42
    • Machleit, K.A.1    Eroglu, S.A.2    Mantel, S.P.3
  • 23
    • 0000977007 scopus 로고
    • Music influences on mood and purchase intentions
    • Alpert J.I., and Albert M.I. Music influences on mood and purchase intentions. Psychology and Marketing 2 (1990) 109-133
    • (1990) Psychology and Marketing , vol.2 , pp. 109-133
    • Alpert, J.I.1    Albert, M.I.2
  • 24
    • 0034238806 scopus 로고
    • The effects of music in a retail setting on real and perceived shopping times
    • Yalch R.F., and Spangenberg E.R. The effects of music in a retail setting on real and perceived shopping times. Journal of Business Research 49 (1990) 139-147
    • (1990) Journal of Business Research , vol.49 , pp. 139-147
    • Yalch, R.F.1    Spangenberg, E.R.2
  • 25
    • 21344469922 scopus 로고    scopus 로고
    • The interaction of retail density and music tempo: effects on shopper responses
    • Eroglu S.A., Machleit K.A., and Chebat J.C. The interaction of retail density and music tempo: effects on shopper responses. Psychology and Marketing 22 (2005) 577-589
    • (2005) Psychology and Marketing , vol.22 , pp. 577-589
    • Eroglu, S.A.1    Machleit, K.A.2    Chebat, J.C.3
  • 26
    • 0000359990 scopus 로고
    • Human spatial behavior
    • Stokols D., and Altman I. (Eds), Wiley, New York
    • Aiello J. Human spatial behavior. In: Stokols D., and Altman I. (Eds). Handbook of environmental psychology (1987), Wiley, New York 385-504
    • (1987) Handbook of environmental psychology , pp. 385-504
    • Aiello, J.1
  • 27
    • 0000244750 scopus 로고
    • Crowding
    • Stokols D., and Altman I. (Eds), Wiley, New York
    • Baum A., and Paulus P.B. Crowding. In: Stokols D., and Altman I. (Eds). Handbook of environmental psychology (1987), Wiley, New York 534-570
    • (1987) Handbook of environmental psychology , pp. 534-570
    • Baum, A.1    Paulus, P.B.2
  • 28
    • 3242694809 scopus 로고    scopus 로고
    • A theoretical and empirical study of retail crowding
    • Dion D. A theoretical and empirical study of retail crowding. European Advances in Consumer Research 4 (1999) 1-7
    • (1999) European Advances in Consumer Research , vol.4 , pp. 1-7
    • Dion, D.1
  • 29
    • 0002952044 scopus 로고    scopus 로고
    • When buildings don't work: the role of architecture in human health
    • Evans G.W., and McCoy J.M. When buildings don't work: the role of architecture in human health. Journal of Environmental Psychology 18 (1998) 85-94
    • (1998) Journal of Environmental Psychology , vol.18 , pp. 85-94
    • Evans, G.W.1    McCoy, J.M.2
  • 30
    • 0002860721 scopus 로고
    • Consumer self-regulation in a retail environment
    • Babin B.J., and Darden W.R. Consumer self-regulation in a retail environment. Journal of Retailing 71 (1995) 47-70
    • (1995) Journal of Retailing , vol.71 , pp. 47-70
    • Babin, B.J.1    Darden, W.R.2
  • 31
    • 0001285181 scopus 로고
    • Shopping motives, emotional states and retail outcomes
    • Dawson S., Bloch P., and Ridgway N.M. Shopping motives, emotional states and retail outcomes. Journal of Retailing 22 (1990) 408-427
    • (1990) Journal of Retailing , vol.22 , pp. 408-427
    • Dawson, S.1    Bloch, P.2    Ridgway, N.M.3
  • 32
    • 21344485409 scopus 로고
    • Work and/or fun: measuring hedonic and utilitarian shopping value
    • Babin B.J., Darden W.R., and Griffin M. Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of Consumer Research 20 (1992) 644-656
    • (1992) Journal of Consumer Research , vol.20 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 33
    • 0011534815 scopus 로고
    • Exploring the concept of affective quality: expanding the concept of retail personality
    • Darden W.R., and Babin B.J. Exploring the concept of affective quality: expanding the concept of retail personality. Journal of Business Research 29 (1994) 101-110
    • (1994) Journal of Business Research , vol.29 , pp. 101-110
    • Darden, W.R.1    Babin, B.J.2
  • 34
    • 0015344999 scopus 로고
    • On the distinction between density and crowding
    • Stokols D. On the distinction between density and crowding. Psychological Review 79 (1972) 275-277
    • (1972) Psychological Review , vol.79 , pp. 275-277
    • Stokols, D.1
  • 35
    • 12344254992 scopus 로고    scopus 로고
    • Perceived retail crowding and shopping satisfaction: the role of shopping values
    • Eroglu S.A., Machleit K.A., and Barr T.F. Perceived retail crowding and shopping satisfaction: the role of shopping values. Journal of Business Research 58 (2005) 1146-1153
    • (2005) Journal of Business Research , vol.58 , pp. 1146-1153
    • Eroglu, S.A.1    Machleit, K.A.2    Barr, T.F.3
  • 36
    • 0029285338 scopus 로고
    • Perception of crowding among children and adolescents
    • Sinha S.P., and Prakasvhati N. Perception of crowding among children and adolescents. Journal of Social Psychology 135 (1995) 263-269
    • (1995) Journal of Social Psychology , vol.135 , pp. 263-269
    • Sinha, S.P.1    Prakasvhati, N.2
  • 37
    • 0347806134 scopus 로고    scopus 로고
    • Invasion of personal space under the condition of short term crowding: a case study on an automatic teller machine
    • Kaya N., and Erkip F. Invasion of personal space under the condition of short term crowding: a case study on an automatic teller machine. Journal of Environmental Psychology 19 (1999) 183-189
    • (1999) Journal of Environmental Psychology , vol.19 , pp. 183-189
    • Kaya, N.1    Erkip, F.2
  • 39
    • 32044437094 scopus 로고    scopus 로고
    • Exploring the origins and information processing differences between man and women: implications for advertisers
    • Putrevu S. Exploring the origins and information processing differences between man and women: implications for advertisers. Journal of the Academy of Marketing Science 10 (2001)
    • (2001) Journal of the Academy of Marketing Science , vol.10
    • Putrevu, S.1
  • 40
    • 0026816353 scopus 로고
    • Crowding effects of density of interpersonal distance
    • Rüstemli A. Crowding effects of density of interpersonal distance. Journal of Social Psychology 132 (1992) 51-58
    • (1992) Journal of Social Psychology , vol.132 , pp. 51-58
    • Rüstemli, A.1
  • 41
    • 0030256707 scopus 로고    scopus 로고
    • The effect of perceived cooperation on personal space requirements
    • Sinha S.P., and Mukherjee N. The effect of perceived cooperation on personal space requirements. Journal of Social Psychology 136 (1996) 655-658
    • (1996) Journal of Social Psychology , vol.136 , pp. 655-658
    • Sinha, S.P.1    Mukherjee, N.2
  • 42
    • 34147173908 scopus 로고    scopus 로고
    • Akalin-Baskaya A, Yildirim K. Design of circulation axes in densely used polyclinic waiting halls. Building and Environment, available online, 18 April 2006.
  • 43
    • 0002441317 scopus 로고
    • Physical, social, and personal determinants of the perception of crowding
    • Stokols D., Rall M., Pinner B., and Schopler J. Physical, social, and personal determinants of the perception of crowding. Environment and Behavior 5 (1973) 87-115
    • (1973) Environment and Behavior , vol.5 , pp. 87-115
    • Stokols, D.1    Rall, M.2    Pinner, B.3    Schopler, J.4
  • 44
    • 0035058919 scopus 로고    scopus 로고
    • Residential density and psychological heath among children in low-income families
    • Evans W.G., Saegert S., and Harris R. Residential density and psychological heath among children in low-income families. Environment and Behavior 33 (2001) 165-180
    • (2001) Environment and Behavior , vol.33 , pp. 165-180
    • Evans, W.G.1    Saegert, S.2    Harris, R.3
  • 46
    • 0033484757 scopus 로고    scopus 로고
    • Customer response to intangible and tangible service factors
    • Wakefield K.L., and Blodgett J.G. Customer response to intangible and tangible service factors. Psychology and Marketing 16 (1999) 51-68
    • (1999) Psychology and Marketing , vol.16 , pp. 51-68
    • Wakefield, K.L.1    Blodgett, J.G.2
  • 47
    • 0034147871 scopus 로고    scopus 로고
    • Complexity, liking and familiarity: architecture and non-architecture Turkish students' assessements of traditional and modern house facades
    • Imamoglu C. Complexity, liking and familiarity: architecture and non-architecture Turkish students' assessements of traditional and modern house facades. Journal of Environmental Psychology 20 (2000) 5-16
    • (2000) Journal of Environmental Psychology , vol.20 , pp. 5-16
    • Imamoglu, C.1
  • 48
    • 0037274423 scopus 로고    scopus 로고
    • Empirical testing of a model of online store atmospherics and shopper responses
    • Eroglu S.A., Machleit K.A., and Davis L.M. Empirical testing of a model of online store atmospherics and shopper responses. Psychology and Marketing 20 (2003) 139-150
    • (2003) Psychology and Marketing , vol.20 , pp. 139-150
    • Eroglu, S.A.1    Machleit, K.A.2    Davis, L.M.3
  • 49
    • 33646266010 scopus 로고    scopus 로고
    • Study in re-establishing the corporate identity of a post office institution with gender-related differences in perception of space
    • Baskaya A., Wilson C., Ozcan Y.Z., and Karadeniz D.A. Study in re-establishing the corporate identity of a post office institution with gender-related differences in perception of space. Journal of Architectural and Planning Research 23 1 (2006)
    • (2006) Journal of Architectural and Planning Research , vol.23 , Issue.1
    • Baskaya, A.1    Wilson, C.2    Ozcan, Y.Z.3    Karadeniz, D.A.4
  • 51
    • 0038957837 scopus 로고
    • Design implications of spatial research
    • Aiello A., and Baum A. (Eds), Plenum, New York
    • Evans G.W. Design implications of spatial research. In: Aiello A., and Baum A. (Eds). Residential crowding and design (1979), Plenum, New York 197-216
    • (1979) Residential crowding and design , pp. 197-216
    • Evans, G.W.1
  • 54
    • 0041928212 scopus 로고    scopus 로고
    • Cross-cultural differences in the perception of crowding and privacy regulation: American and Turkish students
    • Kaya N., and Weber M.J. Cross-cultural differences in the perception of crowding and privacy regulation: American and Turkish students. Journal of Environmental Psychology 23 (2003) 301-309
    • (2003) Journal of Environmental Psychology , vol.23 , pp. 301-309
    • Kaya, N.1    Weber, M.J.2
  • 56
    • 0040924463 scopus 로고    scopus 로고
    • Korean customers' patronage of discount stores: domestic vs. multinational discount store shoppers' profiles
    • Kim J.O., and Jin B. Korean customers' patronage of discount stores: domestic vs. multinational discount store shoppers' profiles. Journal of Consumer Marketing 18 (2001) 236-255
    • (2001) Journal of Consumer Marketing , vol.18 , pp. 236-255
    • Kim, J.O.1    Jin, B.2
  • 57
    • 33646265597 scopus 로고
    • Measuring attributes of the visual environment
    • Lang J., Burnette C., Moleski W., and Vachon D. (Eds), Dowden Hutchinson & Ross, Stroudsburg, Pennsylvania
    • Sanoff H. Measuring attributes of the visual environment. In: Lang J., Burnette C., Moleski W., and Vachon D. (Eds). Designing for human behaviour: architectural and behavioural sciences (1974), Dowden Hutchinson & Ross, Stroudsburg, Pennsylvania 244-260
    • (1974) Designing for human behaviour: architectural and behavioural sciences , pp. 244-260
    • Sanoff, H.1
  • 58
    • 84981407162 scopus 로고
    • Visual attributes related to preferences in interior environments
    • Scott S.C. Visual attributes related to preferences in interior environments. Journal of Interior Design Education and Research 18 (1992) 7-16
    • (1992) Journal of Interior Design Education and Research , vol.18 , pp. 7-16
    • Scott, S.C.1
  • 59
    • 34147160776 scopus 로고    scopus 로고
    • Nasar JL. The evaluative image of the city. Beverly Hills, CA:Sage;1998. p. 74-6.
  • 60
    • 0035142416 scopus 로고    scopus 로고
    • Satisfaction in a dormitory building: The effect of floor height on the perception of room size and crowding
    • Kaya N., and Erkip F. Satisfaction in a dormitory building: The effect of floor height on the perception of room size and crowding. Environment and Behavior 33 1 (2001) 35-53
    • (2001) Environment and Behavior , vol.33 , Issue.1 , pp. 35-53
    • Kaya, N.1    Erkip, F.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.