The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior

Industrial Marketing Management

Volumn 37, Issue 7, 2008, Pages 767-783

  Yi, Youjae ^a   Gong, Taeshik ^a  

^a Seoul National University   (South Korea)

Author keywords

Affect; Customer citizenship behavior; Customer dysfunctional behavior; Customer justice perception

Indexed keywords

EID: 53949119110     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.indmarman.2008.01.005     Document Type: Article

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