Emotions matter in crisis: The role of anger and sadness in the publics' response to crisis news framing and corporate crisis response

Communication Research

Volumn 38, Issue 6, 2011, Pages 826-855

  Kim, Hyo J ^a   Cameron, Glen T ^b  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

^b UNIVERSITY OF MISSOURI   (United States)

Author keywords

appraisal theory; crisis communication; emotions; framing

Indexed keywords

EID: 81055155626     PISSN: 00936502     EISSN: 15523810     Source Type: Journal    
DOI: 10.1177/0093650210385813     Document Type: Article

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