-
1
-
-
84937311978
-
Legitimation endeavors: Impression management strategies used by an organization in crisis
-
Allen, M. W., & Caillouet, R. H. (1994). Legitimation endeavors: Impression management strategies used by an organization in crisis. Communication Monographs, 61, 44-62.
-
(1994)
Communication Monographs
, vol.61
, pp. 44-62
-
-
Allen, M.W.1
Caillouet, R.H.2
-
4
-
-
84970515305
-
Choosing the night words: The development of guidelines for the selection of the "appropriate" crisis response strategies
-
Coombs, W. T. (1995). Choosing the night words: The development of guidelines for the selection of the "appropriate" crisis response strategies. Management Communication Quarterly, 8, 447-476.
-
(1995)
Management Communication Quarterly
, vol.8
, pp. 447-476
-
-
Coombs, W.T.1
-
9
-
-
84992782827
-
Companies can apologize: Corporate apologies and legal liability
-
Patel, A., & Reinsch, L. (2003). Companies can apologize: Corporate apologies and legal liability. Business Communication Quarterly, 66, 17-26.
-
(2003)
Business Communication Quarterly
, vol.66
, pp. 17-26
-
-
Patel, A.1
Reinsch, L.2
-
11
-
-
77958173125
-
10 myths of handling bad news
-
May
-
Seitel, F. P. (1983, May). 10 myths of handling bad news. Bank Marketing, 15, 12-14.
-
(1983)
Bank Marketing
, vol.15
, pp. 12-14
-
-
Seitel, F.P.1
-
12
-
-
84933475994
-
The compatibility of corrective action in organizational crisis communication
-
Sellnow, T. L., Ulmer, R. R., & Snider, M. (1998). The compatibility of corrective action in organizational crisis communication. Communication Quarterly, 46, 60-74.
-
(1998)
Communication Quarterly
, vol.46
, pp. 60-74
-
-
Sellnow, T.L.1
Ulmer, R.R.2
Snider, M.3
-
13
-
-
38149144663
-
Six years and counting: Leaning from crisis management at Bhopal
-
Sen, F., & Egelhoff, W. G. (1991). Six years and counting: Leaning from crisis management at Bhopal. Public Relations Review, 17(1), 69-83.
-
(1991)
Public Relations Review
, vol.17
, Issue.1
, pp. 69-83
-
-
Sen, F.1
Egelhoff, W.G.2
-
14
-
-
77958179140
-
-
Study examines chemical safety across the United States. (2003, February 18). Retrieved December 20, 2004, from
-
Study examines chemical safety across the United States. (2003, February 18). Retrieved December 20, 2004, from http://www.sciencedaily.com/releases/2003/02/030218085341.htm
-
-
-
-
15
-
-
84965740543
-
Communicating through crisis: A strategy for organizational survival
-
Sturges, D. L. (1994). Communicating through crisis: A strategy for organizational survival. Management Communication Quarterly, 7, 297-316.
-
(1994)
Management Communication Quarterly
, vol.7
, pp. 297-316
-
-
Sturges, D.L.1
|