Future Directions of Crisis Communication Research: Emotions in Crisis - The Next Frontier

The Handbook of Crisis Communication

Volumn , Issue , 2010, Pages 677-682

  Jin, Yan ^a   Pang, Augustine ^b  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^b NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

Author keywords

Addressing emotions and affect in decision making; Core relational theme underlying anger demanding offense against "me" and "mine"; Emotion research in crisis discovering map to publics' hearts; Empirical tests providing support for theoretical rigor of ICM; Four negative emotions, anger, fright, anxiety, and sadness dominant emotions; Future directions of crisis communication research emotions in crisis, the next frontier; ICM model operationalization; Integrated crisis mapping model; Organization's issue engagement

Indexed keywords

EID: 77958154623     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444314885.ch33     Document Type: Chapter

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