Crisis Response Effectiveness: Methodological Considerations for Advancement in Empirical Investigation into Response Impact

The Handbook of Crisis Communication

Volumn , Issue , 2010, Pages 221-242

  Fediuk, Tomasz A ^a   Pace, Kristin M ^b   Botero, Isabel C ^a  

^a ILLINOIS STATE UNIVERSITY   (United States)

^b MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Crisis communication messages (CCMs); Crisis response effectiveness advancement in empirical investigation into response impact; Crisis response messages as unique categorical strategies; Crisis responses varying on defensive accommodative continuum; Experimental research in crisis communication effectiveness of crisis communication strategies; Impact of crises on organizational reputation, legitimacy crisis management rising in prominence; Post crisis communication protecting organizational assets; Public relations as exerting symbolic control over evaluative predispositions; Role of crisis communication strategies; Victim based crises (natural disasters) and accident based crises

Indexed keywords

EID: 77954385700     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444314885.ch10     Document Type: Chapter

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