Image repair discourse and crisis communication

Public Relations Review

Volumn 23, Issue 2, 1997, Pages 177-186

  Benoit, William L ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031161113     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0363-8111(97)90023-0     Document Type: Article

References (41)

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2. See, e.g. Heath Robert L., Nelson Richard A. Issues Management: Corporate Policymaking in an Information Society. 1986;Sage, Beverly Hills.
3. Crable Richard E., Vibbert Steven L. Mobil's Epideictic Advocacy: 'Observations' of Prometheus-Bound. Communication Monographs. 50:1983;380-394.
4. See, e.g. Allen Myria W., Caillouet Rachel H. Legitimation Endeavors: Impression Management Strategies Used by an Organization in Crisis. Communication Monographs. 61:1994;4-62.
5. Dionisopoulos George N., Vibbert Steven L. CBS vs. Mobil Oil: Charges of Creative Bookkeeping in 1979. Ryan Halford R. Oratorical Encounters. 1988;241-251 Greenwood Press, New York.
6. Benoit William L., Dorries Brace. Dateline NBC's Persuasive Attack of Wal-Mart. Communication Quarterly. 44:1996;463-477.
7. Dutton June E. The Processing of Crisis and Non-Crisis Strategic Issues. Journal of Management Studies. 23:1986;501-517.
8. Fink S.L., Beak J., Taddeo K. Organizational Crisis and Change. Journal of Applied Behavioral Science. 7:1971;15-37.
9. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
10. Frenette Charles A. Open Letter. Nation's Restaurant News. April 28, 1991;24.
11. Mathews Jay, Peterson Cass. Oil Tanker Captain Fired after Failing Alcohol Test; Exxon Blames Government for Cleanup Delay. Washington Post. March 31, 1989;A1.
12. Mathews Jay, Peterson Cass. Oil Tanker Captain Fired after Failing Alcohol Test; Exxon Blames Government for Cleanup Delay. Washington Post. March 31, 1989;A6.
13. Sears to Drop Incentives in Auto Service Centers. Columbia Daily Tribune. June 23, 1992;5B.
14. Brennan Ed. An Open Letter to Sears' Customers. New York Times. June 14, 1992;A56.
15. Rawl Lawrence G. An Open Letter to the Public. New York Times. April 3, 1989;A12.
16. Baker Russell W. Critics Fault Exxon's 'PR Campaign'. Christian Science Monitor. September 23, 1993;C3.
17. Brennan Ed. An Open Letter to Sears' Customers. New York Times. June 14, 1992;A56.
18. Pepsi-Cola. Accounts Payable/Receivable. Nation's Restaurant News. March 11, 1991;34.
19. Rebuffed Moviegoers Get Apology. Columbia Daily Tribune. March 31, 1992;3A.
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21. Burke Kenneth. The Rhetoric of Motives. 1970;University of California Press, Berkeley.
22. Allen Robert E. Apologies Are Not Enough. New York Times. September 23, 1993;C3.
23. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
24. Benoit William L., Brinson Susan L. AT&T: 'Apologies Are Not Enough. Communication Quarterly. 1994;75-88.
25. Benoit William L. An Analysis of Sears' Repair of its Auto Repair Image. Communication Studies. 46:1995;89-105.
26. Brinson Susan L., Benoit William L. Dow Corning's Image Repair Strategies in the Breast Implant Crisis. Communication Quarterly. 44:1996;29-41.
27. William L. Benoit and Anne Czerwinski, "A Critical Analysis of USAir's Image Repair Discourse," Journal of Business Communication (in press).
28. Benoit William L., Lindsey James J. Argument Strategies: Antidote to Tylenol's Poisoned Image. Journal of the American Forensic Association. 23:1987;136-146.
29. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
30. Ryan Halford R. Kategoria and Apologia: On Their Rhetorical Criticism as a Speech Set. Quarterly Journal of Speech. 68:1982;256-261.
31. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
32. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
33. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
34. Benoit William L., Brinson Susan L. AT&T: 'Apologies Are Not Enough. Communication Quarterly. 1994;75-88.
35. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration Strategies. 1995;State University of New York Press, Albany, NY.
36. Benoit William L., Lindsey James J. Argument Strategies: Antidote to Tylenol's Poisoned Image. Journal of the American Forensic Association. 23:1987;136-146.
37. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration strategies. 1995;State University of New York Press, Albany, NY.
38. Benoit William L., Lindsey James J. Argument Strategies: Antidote to Tylenol's Poisoned Image. Journal of the American Forensic Association. 23:1987;136-146.
39. Benoit William L., Brinson Susan L. AT&T: 'Apologies Are Not Enough. Communication Quarterly. 1994;75-88.
40. Benoit William L., Lindsey James J. Argument Strategies: Antidote to Tylenol's Poisoned Image. Journal of the American Forensic Association. 23:1987;136-146.
41. Benoit William L. Accounts, Excuses, and Apologies: A Theory of Image Restoration strategies. 1995;State University of New York Press, Albany, NY.