Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image

Journal of Financial Services Marketing

Volumn 16, Issue 2, 2011, Pages 111-124

  Ladhari, Riadh ^a   Souiden, Nizar ^a   Ladhari, Ines ^b  

^a UNIVERSITÉ LAVAL   (Canada)

^b Higher Institute of Management of Sousse   (Tunisia)

Author keywords

emotional satisfaction; image; loyalty; perceived service quality; recommendation

Indexed keywords

EID: 80054856858     PISSN: 13630539     EISSN: 14791846     Source Type: Journal    
DOI: 10.1057/fsm.2011.10     Document Type: Article

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