-
1
-
-
10244227209
-
Marketing Nepal in an Uncertain Climate: Confronting Perceptions of Risk and Insecurity
-
Marketing Nepal in an Uncertain Climate: Confronting Perceptions of Risk and Insecurity.Journal of Vacation Marketing. 2003;10 (2): 186-192.
-
(2003)
Journal of Vacation Marketing
, vol.10
, Issue.2
, pp. 186-192
-
-
-
2
-
-
84898988803
-
The Effects of SARS on the Chinese Tourism Industry
-
The Effects of SARS on the Chinese Tourism Industry.Journal of Vacation Marketing. 2003;10 (1): 4-10.
-
(2003)
Journal of Vacation Marketing
, vol.10
, Issue.1
, pp. 4-10
-
-
-
3
-
-
84898958574
-
Managing a Health Related Crisis: SARS in Singapore
-
Managing a Health Related Crisis: SARS in Singapore.Journal of Vacation Marketing. 2003;10 (1): 67-77.
-
(2003)
Journal of Vacation Marketing
, vol.10
, Issue.1
, pp. 67-77
-
-
-
4
-
-
84899143058
-
Marketing London in a Difficult Climate
-
Marketing London in a Difficult Climate.Journal of Vacation Marketing. 2002;9 (1): 81-89.
-
(2002)
Journal of Vacation Marketing
, vol.9
, Issue.1
, pp. 81-89
-
-
-
5
-
-
70450111515
-
Consumer Perceptions of the Quality of Services in Three Hotel Categories in Hong Kong
-
Consumer Perceptions of the Quality of Services in Three Hotel Categories in Hong Kong.Journal of Vacation Marketing. 1999;5 (2): 176-189.
-
(1999)
Journal of Vacation Marketing
, vol.5
, Issue.2
, pp. 176-189
-
-
-
6
-
-
0000228466
-
Country Image: Halo or Summary Construct?
-
Country Image: Halo or Summary Construct?.Journal of Marketing Research. 1989;26 (2): 222-229.
-
(1989)
Journal of Marketing Research
, vol.26
, Issue.2
, pp. 222-229
-
-
-
7
-
-
0348065149
-
A Meta-Analysis of Country-of-Origin Effects
-
A Meta-Analysis of Country-of-Origin Effects.Journal of International Business Studies. 1995;26 (4): 883-900.
-
(1995)
Journal of International Business Studies
, vol.26
, Issue.4
, pp. 883-900
-
-
-
8
-
-
85131713564
-
Country of Origin Effects on Product Evaluations
-
Spring/Summer
-
Country of Origin Effects on Product Evaluations.Journal of International Business Studies. 1982;8 (Spring/Summer): 89-99.
-
(1982)
Journal of International Business Studies
, vol.8
, pp. 89-99
-
-
-
9
-
-
0442263377
-
Strategic Challenges for the Marketing of Services Internationally
-
Strategic Challenges for the Marketing of Services Internationally.International Marketing Review. 2002;19 (6): 563-581.
-
(2002)
International Marketing Review
, vol.19
, Issue.6
, pp. 563-581
-
-
-
10
-
-
84986037605
-
At Your Service! Does Country of Origin Research Apply to Services
-
At Your Service! Does Country of Origin Research Apply to Services.Journal of Services Marketing. 2001;15 (7): 565-582.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.7
, pp. 565-582
-
-
-
11
-
-
0442263377
-
Strategic Challenges for the Marketing of Services Internationally
-
Javalgi and White, Strategic Challenges for the Marketing of Services Internationally.International Marketing Review. 2002;19 (6): 563-581.
-
(2002)
International Marketing Review
, vol.19
, Issue.6
, pp. 563-581
-
-
Javalgi1
White2
-
12
-
-
19644401585
-
National Marketing Strategies in International Travel and Tourism
-
National Marketing Strategies in International Travel and Tourism.European Journal of Marketing. 2000;34 (11): 1290-1305.
-
(2000)
European Journal of Marketing
, vol.34
, Issue.11
, pp. 1290-1305
-
-
-
13
-
-
0346198074
-
Country of Origin and Brand Effects on Consumers' Evaluations of Cruise Lines
-
Country of Origin and Brand Effects on Consumers' Evaluations of Cruise Lines.International Marketing Review. 2002;19 (3): 279-302.
-
(2002)
International Marketing Review
, vol.19
, Issue.3
, pp. 279-302
-
-
-
14
-
-
85135353007
-
A Cultural Analysis of Japanese Tourists: Challenges for Tourism Marketers
-
A Cultural Analysis of Japanese Tourists: Challenges for Tourism Marketers.European Journal of Marketing. 1999;33 (11): 1203-1227.
-
(1999)
European Journal of Marketing
, vol.33
, Issue.11
, pp. 1203-1227
-
-
-
15
-
-
84986037605
-
At Your Service! Does Country of Origin Research Apply to Services
-
Javalgi et al., At Your Service! Does Country of Origin Research Apply to Services.Journal of Services Marketing. 2001;15 (7): 565-582.
-
(2001)
Journal of Services Marketing
, vol.15
, Issue.7
, pp. 565-582
-
-
Javalgi1
-
16
-
-
0011091470
-
Research on Tourist Satisfaction and Dissatisfaction: Overcoming the Limitations of a Positivist and Quantitative Approach
-
Research on Tourist Satisfaction and Dissatisfaction: Overcoming the Limitations of a Positivist and Quantitative Approach.Journal of Vacation Marketing. 2001;7 (1): 31-40.
-
(2001)
Journal of Vacation Marketing
, vol.7
, Issue.1
, pp. 31-40
-
-
-
17
-
-
2442676151
-
Reflections on Tourist Satisfaction Research: Past, Present and Future
-
Reflections on Tourist Satisfaction Research: Past, Present and Future.Journal of Vacation Marketing. 2002;8 (4): 297-308.
-
(2002)
Journal of Vacation Marketing
, vol.8
, Issue.4
, pp. 297-308
-
-
-
18
-
-
0002517017
-
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
-
A Role Theory Perspective on Dyadic Interactions: The Service Encounter.Journal of Marketing. 1985;49 (1): 99-111.
-
(1985)
Journal of Marketing
, vol.49
, Issue.1
, pp. 99-111
-
-
-
19
-
-
38249024173
-
Past Experience and Future Tourism Decisions
-
Past Experience and Future Tourism Decisions.Annals of Tourism Research. 1989;16 (3): 333-344.
-
(1989)
Annals of Tourism Research
, vol.16
, Issue.3
, pp. 333-344
-
-
-
20
-
-
85135353007
-
A Cultural Analysis of Japanese Tourists: Challenges for Tourism Marketers
-
Reisinger and Turner, A Cultural Analysis of Japanese Tourists: Challenges for Tourism Marketers.European Journal of Marketing. 1999;33 (11): 1203-1227.
-
(1999)
European Journal of Marketing
, vol.33
, Issue.11
, pp. 1203-1227
-
-
Reisinger1
Turner2
-
21
-
-
84948896618
-
Consumer Attitudes Towards Products of Foreign Origin: Do They Vary Across Product Classes?
-
Consumer Attitudes Towards Products of Foreign Origin: Do They Vary Across Product Classes?.International Journal of Advertising. 1983;2 (2): 147-157.
-
(1983)
International Journal of Advertising
, vol.2
, Issue.2
, pp. 147-157
-
-
-
22
-
-
44249103858
-
Nation Brands of the 21st Century
-
Nation Brands of the 21st Century.Journal of Brand Management. 1998;5 (6): 395-406.
-
(1998)
Journal of Brand Management
, vol.5
, Issue.6
, pp. 395-406
-
-
-
23
-
-
33745710086
-
A Country: Can It Be Repositioned? Spain: The Success Story of Country Branding
-
A Country: Can It Be Repositioned? Spain: The Success Story of Country Branding.Journal of Brand Management. 2002;9 (4/5): 281-293.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 281-293
-
-
-
24
-
-
18144401382
-
Country as Brand, Product and Beyond: A Place Marketing and Brand Management Perspective
-
Country as Brand, Product and Beyond: A Place Marketing and Brand Management Perspective.Journal of Brand Management. 2002;9 (4-5): 249-261.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 249-261
-
-
-
25
-
-
13244272637
-
New Zealand, 100% Pure: The Creation of a Powerful Niche Destination Brand
-
New Zealand, 100% Pure: The Creation of a Powerful Niche Destination Brand.Journal of Brand Management. 2002;9 (4/5): 335-354.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 335-354
-
-
-
26
-
-
3142750363
-
Branding the Nation: The Historical Context
-
Branding the Nation: The Historical Context.Journal of Brand Management. 2002;9 (4/5): 241-248.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 241-248
-
-
-
27
-
-
3042802664
-
Country Equity and Country Branding: Problems and Prospects
-
Country Equity and Country Branding: Problems and Prospects.Journal of Brand Management. 2002;9 (4/5): 294-314.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 294-314
-
-
-
28
-
-
33745710074
-
Testing Country Brand Slogans: Conceptual Development and Empirical Illustration of a Simple Normative Model
-
Testing Country Brand Slogans: Conceptual Development and Empirical Illustration of a Simple Normative Model.Journal of Brand Management. 2002;9 (4/5): 385-395.
-
(2002)
Journal of Brand Management
, vol.9
, Issue.4-5
, pp. 385-395
-
-
-
29
-
-
78049466130
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists.Journal of Vacation Marketing. 2003;9 (4): 381-395.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.4
, pp. 381-395
-
-
-
30
-
-
0002259227
-
Traveler Preferences for Information Center Attributes and Services
-
Traveler Preferences for Information Center Attributes and Services.Journal of Travel Research. 1995;33 (4): 2-7.
-
(1995)
Journal of Travel Research
, vol.33
, Issue.4
, pp. 2-7
-
-
-
31
-
-
78049466130
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists
-
Shanahan, The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists.Journal of Vacation Marketing. 2003;9 (4): 381-395.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.4
, pp. 381-395
-
-
Shanahan1
-
32
-
-
78049466130
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists
-
Shanahan, The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists.Journal of Vacation Marketing. 2003;9 (4): 381-395.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.4
, pp. 381-395
-
-
Shanahan1
-
33
-
-
84986083417
-
Service Failure and Recovery: Evidence from the Hotel Industry
-
Service Failure and Recovery: Evidence from the Hotel Industry.International Journal of Contemporary Hospitality Management. 2004;16 (1): 6-17.
-
(2004)
International Journal of Contemporary Hospitality Management
, vol.16
, Issue.1
, pp. 6-17
-
-
-
34
-
-
78049466130
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists
-
Shanahan, The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists.Journal of Vacation Marketing. 2003;9 (4): 381-395.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.4
, pp. 381-395
-
-
Shanahan1
-
38
-
-
84986105197
-
Tourists' Perception Toward and Satisfaction with Service Quality in the Cross-Cultural Service Encounter: Implications for Hospitality and Tourism Management
-
Tourists' Perception Toward and Satisfaction with Service Quality in the Cross-Cultural Service Encounter: Implications for Hospitality and Tourism Management.Managing Service Quality. 2000;10 (6): 397-409.
-
(2000)
Managing Service Quality
, vol.10
, Issue.6
, pp. 397-409
-
-
-
39
-
-
22144482760
-
Executive Insights: Exploring the Practical Effects of Country of Origin, Animosity and Price-Quality Issues: Two Cases Studies of Taiwan and Acer in China
-
Executive Insights: Exploring the Practical Effects of Country of Origin, Animosity and Price-Quality Issues: Two Cases Studies of Taiwan and Acer in China.Journal of International Marketing. 2005;13 (2): 114-150.
-
(2005)
Journal of International Marketing
, vol.13
, Issue.2
, pp. 114-150
-
-
-
40
-
-
13244273828
-
The Measurement of Perceived Differences in Service Quality - The Case of Health Spas in Slovenia
-
The Measurement of Perceived Differences in Service Quality - The Case of Health Spas in Slovenia.Journal of Vacation Marketing. 2002;8 (4): 362-379.
-
(2002)
Journal of Vacation Marketing
, vol.8
, Issue.4
, pp. 362-379
-
-
-
42
-
-
84986037576
-
Can Perceptions of Service Quality Predict Behavioral Intentions? An Exploratory Study in the Hotel Sector in Greece
-
Can Perceptions of Service Quality Predict Behavioral Intentions? An Exploratory Study in the Hotel Sector in Greece.Managing Service Quality. 2002;12 (4): 224-231.
-
(2002)
Managing Service Quality
, vol.12
, Issue.4
, pp. 224-231
-
-
-
43
-
-
0032118212
-
Linking the Customer Contact Model to Service Quality
-
Linking the Customer Contact Model to Service Quality.Journal of Operations Management. 1998;16 (4): 495-508.
-
(1998)
Journal of Operations Management
, vol.16
, Issue.4
, pp. 495-508
-
-
-
44
-
-
25444523308
-
SERVQUAL and the Northern Ireland Hotel Sector: A Comparative Analysis - Part 1
-
SERVQUAL and the Northern Ireland Hotel Sector: A Comparative Analysis - Part 1.Managing Service Quality. 1996;6 (6): 25-32.
-
(1996)
Managing Service Quality
, vol.6
, Issue.6
, pp. 25-32
-
-
-
45
-
-
1842582441
-
Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service
-
Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service.Total Quality Management and Business Excellence. 2004;15 (3): 259-278.
-
(2004)
Total Quality Management and Business Excellence
, vol.15
, Issue.3
, pp. 259-278
-
-
-
46
-
-
0001649133
-
An Evaluation of the SERVQUAL Scales in a Retailing Setting
-
An Evaluation of the SERVQUAL Scales in a Retailing Setting.Advances in Consumer Research. 1991;18:483-490.
-
(1991)
Advances in Consumer Research
, vol.18
, pp. 483-490
-
-
-
47
-
-
21344475712
-
Recreational Service Quality in the International Setting
-
Recreational Service Quality in the International Setting.Journal of Service Industry Management. 1993;4 (4): 68-86.
-
(1993)
Journal of Service Industry Management
, vol.4
, Issue.4
, pp. 68-86
-
-
-
48
-
-
0040910808
-
Dimensions of Service Quality: A Study in Istanbul
-
Dimensions of Service Quality: A Study in Istanbul.Managing Service Quality. 1995;5 (6): 39-43.
-
(1995)
Managing Service Quality
, vol.5
, Issue.6
, pp. 39-43
-
-
-
49
-
-
35948951738
-
Recreational Services in Resorts Hotels: Customer Satisfaction Aspects
-
Recreational Services in Resorts Hotels: Customer Satisfaction Aspects.Journal of Sport Tourism. 2004;9 (2): 117-126.
-
(2004)
Journal of Sport Tourism
, vol.9
, Issue.2
, pp. 117-126
-
-
-
50
-
-
84992978548
-
Exploring International Tourists' Perceptions of Hotel Operations by Using a Modified SERVQUAL Approach - A Case Study of Mauritius
-
Exploring International Tourists' Perceptions of Hotel Operations by Using a Modified SERVQUAL Approach - A Case Study of Mauritius.Managing Service Quality. 2004;14 (5): 350-364.
-
(2004)
Managing Service Quality
, vol.14
, Issue.5
, pp. 350-364
-
-
-
51
-
-
84986066985
-
Evaluating Service Quality in a UK Hotel Chain - A Case Study
-
Evaluating Service Quality in a UK Hotel Chain - A Case Study.Journal of Contemporary Hospitality Management. 2004;16 (6): 380-384.
-
(2004)
Journal of Contemporary Hospitality Management
, vol.16
, Issue.6
, pp. 380-384
-
-
-
52
-
-
34748911123
-
Service Quality: A Study of the Luxury Hotels in Malaysia
-
Service Quality: A Study of the Luxury Hotels in Malaysia.Journal of American Academy of Business. 2005;7 (2): 46-55.
-
(2005)
Journal of American Academy of Business
, vol.7
, Issue.2
, pp. 46-55
-
-
-
53
-
-
2642519839
-
LibQUAL+: Preliminary Results from 2002
-
LibQUAL+: Preliminary Results from 2002.Performance Measurement and Metrics. 2003;4 (1): 38-47.
-
(2003)
Performance Measurement and Metrics
, vol.4
, Issue.1
, pp. 38-47
-
-
-
54
-
-
84986107453
-
Analysing Service Quality in the Hospitality Industry
-
Analysing Service Quality in the Hospitality Industry.Managing Service Quality. 1999;9 (2): 136-143.
-
(1999)
Managing Service Quality
, vol.9
, Issue.2
, pp. 136-143
-
-
-
55
-
-
0001312089
-
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
-
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality.Journal of Retailing. 1988;64 (2): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.2
, pp. 12-40
-
-
-
56
-
-
0002469577
-
A National Customer Satisfaction Barometer: The Swedish Experience
-
A National Customer Satisfaction Barometer: The Swedish Experience.Journal of Marketing. 1992;56 (1): 6-21.
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
-
57
-
-
0030486062
-
A Re-examination of the Determinants of Consumer Satisfaction
-
A Re-examination of the Determinants of Consumer Satisfaction.Journal of Marketing. 1996;1 (3): 15-32.
-
(1996)
Journal of Marketing
, vol.1
, Issue.3
, pp. 15-32
-
-
-
58
-
-
19744368332
-
Diagnosing the Zone of Tolerance for Hotel Services
-
Diagnosing the Zone of Tolerance for Hotel Services.Managing Service Quality. 2005;15 (3): 259-277.
-
(2005)
Managing Service Quality
, vol.15
, Issue.3
, pp. 259-277
-
-
-
59
-
-
0001713214
-
LODGSERV: A Service Quality Index for the Lodging Industry
-
LODGSERV: A Service Quality Index for the Lodging Industry.Hospitality Research Journal. 1990;14 (2): 227-284.
-
(1990)
Hospitality Research Journal
, vol.14
, Issue.2
, pp. 227-284
-
-
-
60
-
-
0026582543
-
Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation
-
Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation.Health Services Research. 1992;26 (6): 767-786.
-
(1992)
Health Services Research
, vol.26
, Issue.6
, pp. 767-786
-
-
-
61
-
-
84953021221
-
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model
-
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model.Service Industries Journal. 1991;11 (3): 324-345.
-
(1991)
Service Industries Journal
, vol.11
, Issue.3
, pp. 324-345
-
-
-
62
-
-
0001713214
-
LODGSERV: A Service Quality Index for the Lodging Industry
-
Knutson et al., LODGSERV: A Service Quality Index for the Lodging Industry.Hospitality Research Journal. 1990;14 (2): 227-284.
-
(1990)
Hospitality Research Journal
, vol.14
, Issue.2
, pp. 227-284
-
-
Knutson1
-
63
-
-
0002165053
-
Internationalizing LODGSERV as a Pilot Study
-
Internationalizing LODGSERV as a Pilot Study.Journal of Hospitality and Leisure Marketing. 1994;2 (2): 39-55.
-
(1994)
Journal of Hospitality and Leisure Marketing
, vol.2
, Issue.2
, pp. 39-55
-
-
-
64
-
-
84899133806
-
Which School of Thought? The Dimensions of Resort Hotel Quality
-
Which School of Thought? The Dimensions of Resort Hotel Quality.International Journal of Contemporary Hospitality Management. 1998;10 (2): 35-47.
-
(1998)
International Journal of Contemporary Hospitality Management
, vol.10
, Issue.2
, pp. 35-47
-
-
-
66
-
-
0001878819
-
A Paradigm for Developing Better Measures of Marketing Constructs
-
A Paradigm for Developing Better Measures of Marketing Constructs.Journal of Marketing Research. 1979;16 (1): 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, Issue.1
, pp. 64-73
-
-
-
67
-
-
0346973028
-
Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores
-
Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores.Leisure Sciences. 2003;25 (3): 363-380.
-
(2003)
Leisure Sciences
, vol.25
, Issue.3
, pp. 363-380
-
-
-
69
-
-
33746796961
-
An Empirical Assessment of the SERVQUAL Scale
-
An Empirical Assessment of the SERVQUAL Scale.Journal of Business Research. 1992;24 (3): 253-268.
-
(1992)
Journal of Business Research
, vol.24
, Issue.3
, pp. 253-268
-
-
-
70
-
-
0002596497
-
Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions
-
Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions.Journal of Retailing. 1990;66 (1): 33-51.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-51
-
-
-
71
-
-
33746796961
-
An Empirical Assessment of the SERVQUAL Scale
-
Babakus and Boller, An Empirical Assessment of the SERVQUAL Scale.Journal of Business Research. 1992;24 (3): 253-268.
-
(1992)
Journal of Business Research
, vol.24
, Issue.3
, pp. 253-268
-
-
Babakus1
Boller2
-
72
-
-
0002381637
-
Measuring Quality Service: A Re-examination and Extension
-
Measuring Quality Service: A Re-examination and Extension.Journal of Marketing. 1992;56 (3): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
-
73
-
-
0000375425
-
An Investigation into the Determinants of Customer Satisfaction
-
An Investigation into the Determinants of Customer Satisfaction.Journal of Marketing Research. 1982;17 (4): 491-504.
-
(1982)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 491-504
-
-
-
74
-
-
0000955112
-
Response Determinants in Satisfaction Judgments
-
Response Determinants in Satisfaction Judgments.Journal of Consumer Research. 1988;14 (2): 495-507.
-
(1988)
Journal of Consumer Research
, vol.14
, Issue.2
, pp. 495-507
-
-
-
75
-
-
27544444561
-
Improving the Measurement of Service Quality
-
Improving the Measurement of Service Quality.Journal of Retailing. 1993;69 (1): 127-139.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 127-139
-
-
-
76
-
-
84953395139
-
Lodging Quality Index (LQI): Assessing Customers' Perceptions of Quality Delivery
-
Lodging Quality Index (LQI): Assessing Customers' Perceptions of Quality Delivery.International Journal of Contemporary Hospitality Management. 2003;15 (2): 94-104.
-
(2003)
International Journal of Contemporary Hospitality Management
, vol.15
, Issue.2
, pp. 94-104
-
-
-
77
-
-
0041879385
-
Levels of Satisfaction among Asian and Western Travelers
-
Levels of Satisfaction among Asian and Western Travelers.International Journal of Quality and Reliability Management. 2000;17 (2): 116-131.
-
(2000)
International Journal of Quality and Reliability Management
, vol.17
, Issue.2
, pp. 116-131
-
-
-
79
-
-
20444487352
-
An Empirical Assessment of Comparative Approaches to Service Quality Measurement
-
An Empirical Assessment of Comparative Approaches to Service Quality Measurement.Journal of Services Marketing. 2005;19 (3): 174-184.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.3
, pp. 174-184
-
-
-
80
-
-
0242360316
-
Competitive Benchmarking of Korean Luxury Hotels Using the Analytic Hierarchy Process and Competitive Gap Analysis
-
Competitive Benchmarking of Korean Luxury Hotels Using the Analytic Hierarchy Process and Competitive Gap Analysis.Journal of Services Marketing. 1996;10 (3): 58-72.
-
(1996)
Journal of Services Marketing
, vol.10
, Issue.3
, pp. 58-72
-
-
-
81
-
-
0242297347
-
Benchmarking the Quality of Hotel Services - Managerial Perspectives
-
Benchmarking the Quality of Hotel Services - Managerial Perspectives.International Journal of Quality and Reliability Management. 1997;14 (6): 582-597.
-
(1997)
International Journal of Quality and Reliability Management
, vol.14
, Issue.6
, pp. 582-597
-
-
-
82
-
-
84986077410
-
Does National Culture Influence Consumers' Evaluation of Travel Services? A Test of Hofstede's Model of Cross-Cultural Differences
-
Does National Culture Influence Consumers' Evaluation of Travel Services? A Test of Hofstede's Model of Cross-Cultural Differences.Managing Service Quality. 2000;10 (6): 410-419.
-
(2000)
Managing Service Quality
, vol.10
, Issue.6
, pp. 410-419
-
-
-
83
-
-
84986019285
-
Dynamic Benchmarking of Hotel Service Quality
-
Dynamic Benchmarking of Hotel Service Quality.Journal of Services Marketing. 2002;16 (4): 302-321.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.4
, pp. 302-321
-
-
-
85
-
-
0346973028
-
Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores
-
Alternate Measurement Approaches to Recreational Customer Satisfaction: Satisfaction-Only Versus Gap Scores.Leisure Sciences. 2003;25:363-380.
-
(2003)
Leisure Sciences
, vol.25
, pp. 363-380
-
-
-
86
-
-
0003506109
-
-
New York: Prentice Hall
-
Multivariate Data Analysis. 1998) Multivariate Data Analysis (5th Edition). New York: Prentice Hall.New York: Prentice Hall; 1998:.
-
(1998)
Multivariate Data Analysis
-
-
-
87
-
-
78651074234
-
Lodging Preferences of Female Customers: An Empirical Study
-
Lodging Preferences of Female Customers: An Empirical Study.Progress in Tourism and Hospitality Research. 1995;1 (2): 99-113.
-
(1995)
Progress in Tourism and Hospitality Research
, vol.1
, Issue.2
, pp. 99-113
-
-
-
89
-
-
0011091470
-
Research on Tourist Satisfaction and Dissatisfaction: Overcoming the Limitations of a Positivist and Quantitative Approach
-
Bowen, Research on Tourist Satisfaction and Dissatisfaction: Overcoming the Limitations of a Positivist and Quantitative Approach.Journal of Vacation Marketing. 2001;7 (1): 31-40.
-
(2001)
Journal of Vacation Marketing
, vol.7
, Issue.1
, pp. 31-40
-
-
Bowen1
-
90
-
-
2442676151
-
Reflections on Tourist Satisfaction Research: Past, Present and Future
-
Bowen and Clarke, Reflections on Tourist Satisfaction Research: Past, Present and Future.Journal of Vacation Marketing. 2002;8 (4): 297-308.
-
(2002)
Journal of Vacation Marketing
, vol.8
, Issue.4
, pp. 297-308
-
-
Bowen1
Clarke2
-
91
-
-
33745489656
-
People, Pace, Place: Qualitative and Quantitative Images of Ireland as a Tourism Destination in France
-
People, Pace, Place: Qualitative and Quantitative Images of Ireland as a Tourism Destination in France.Journal of Vacation Marketing. 2003;8 (3): 213-226.
-
(2003)
Journal of Vacation Marketing
, vol.8
, Issue.3
, pp. 213-226
-
-
-
92
-
-
19644401585
-
National Marketing Strategies in International Travel and Tourism
-
Riege and Perry, National Marketing Strategies in International Travel and Tourism.European Journal of Marketing. 2000;34 (11): 1290-1305.
-
(2000)
European Journal of Marketing
, vol.34
, Issue.11
, pp. 1290-1305
-
-
Riege1
Perry2
-
93
-
-
84949982561
-
Family Holidays: A Qualitative Analysis of Family Holiday Experiences
-
Family Holidays: A Qualitative Analysis of Family Holiday Experiences.Scandinavian Journal of Hospitality and Tourism. 2005;5 (1): 2-22.
-
(2005)
Scandinavian Journal of Hospitality and Tourism
, vol.5
, Issue.1
, pp. 2-22
-
-
-
97
-
-
84925917518
-
U.K. Consumers' Attitudes Towards Imports: The Measurement of National Stereotype Image
-
U.K. Consumers' Attitudes Towards Imports: The Measurement of National Stereotype Image.European Journal of Marketing. 1978;12 (8): 562-570.
-
(1978)
European Journal of Marketing
, vol.12
, Issue.8
, pp. 562-570
-
-
-
98
-
-
0001297565
-
Effects of Country of Origin and Product Attribute Information on Product Evaluation: An Information Processing Perspective
-
Effects of Country of Origin and Product Attribute Information on Product Evaluation: An Information Processing Perspective.Journal of Consumer Research. 1989;16 (4): 175-187.
-
(1989)
Journal of Consumer Research
, vol.16
, Issue.4
, pp. 175-187
-
-
-
99
-
-
84948896618
-
Consumer Attitudes Towards Products of Foreign Origin: Do They Vary Across Product Classes?
-
Kaynak and Cavusgil, Consumer Attitudes Towards Products of Foreign Origin: Do They Vary Across Product Classes?.International Journal of Advertising. 1983;2 (2): 147-157.
-
(1983)
International Journal of Advertising
, vol.2
, Issue.2
, pp. 147-157
-
-
Kaynak1
Cavusgil2
-
100
-
-
84953001752
-
Perceived Risk as a Factor in Buying Foreign Clothes: Implications for Marketing Strategy
-
Perceived Risk as a Factor in Buying Foreign Clothes: Implications for Marketing Strategy.International Journal of Advertising. 1985;4 (2): 157-171.
-
(1985)
International Journal of Advertising
, vol.4
, Issue.2
, pp. 157-171
-
-
-
101
-
-
85132993389
-
The Criteria for Successful Services Brands
-
The Criteria for Successful Services Brands.European Journal of Marketing. 2003;37 (7): 1095-1118.
-
(2003)
European Journal of Marketing
, vol.37
, Issue.7
, pp. 1095-1118
-
-
-
102
-
-
84986177827
-
Customer Loyalty in the Hotel Industry: The Role of Customer Satisfaction and Image
-
Customer Loyalty in the Hotel Industry: The Role of Customer Satisfaction and Image.International Journal of Contemporary Hospitality Management. 2000;12 (6): 346-351.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.6
, pp. 346-351
-
-
-
103
-
-
84986120959
-
Increasing Brand Loyalty in the Hospitality Industry
-
Increasing Brand Loyalty in the Hospitality Industry.International Journal of Contemporary Hospitality Management. 1999;11 (5): 223-230.
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.5
, pp. 223-230
-
-
-
104
-
-
84986083368
-
The Use of Quality Expectations to Segment a Service Market
-
The Use of Quality Expectations to Segment a Service Market.Journal of Services Marketing. 2000;14 (2): 132-146.
-
(2000)
Journal of Services Marketing
, vol.14
, Issue.2
, pp. 132-146
-
-
-
105
-
-
78049466130
-
The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists
-
Shanahan, The Degree of Congruency between Roadside Billboard Advertisements and Sought Attributes of Motels by U.S. Drive Tourists.Journal of Vacation Marketing. 2003;9 (4): 381-395.
-
(2003)
Journal of Vacation Marketing
, vol.9
, Issue.4
, pp. 381-395
-
-
Shanahan1
-
106
-
-
84993102363
-
The Impediments to Developing a Market Orientation: An Exploratory Study of Small UK Hotels
-
The Impediments to Developing a Market Orientation: An Exploratory Study of Small UK Hotels.International Journal of Contemporary Hospitality Management. 1998;10 (6): 221-226.
-
(1998)
International Journal of Contemporary Hospitality Management
, vol.10
, Issue.6
, pp. 221-226
-
-
-
107
-
-
70450111515
-
Consumer Perceptions of the Quality of Services in Three Hotel Categories in Hong Kong
-
Choi and Chu, Consumer Perceptions of the Quality of Services in Three Hotel Categories in Hong Kong.Journal of Vacation Marketing. 1999;5 (2): 176-189.
-
(1999)
Journal of Vacation Marketing
, vol.5
, Issue.2
, pp. 176-189
-
-
Choi1
Chu2
-
108
-
-
84986131179
-
Service Quality in China's Hotel Industry: A Perspective from Tourists and Hotel Managers
-
Service Quality in China's Hotel Industry: A Perspective from Tourists and Hotel Managers.International Journal of Contemporary Hospitality Management. 2000;12 (5): 316-326.
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.5
, pp. 316-326
-
-
|