Alternate measurement approaches to recreational customer satisfaction: Satisfaction-only versus gap scores

Leisure Sciences

Volumn 25, Issue 4, 2003, Pages 363-380

  Burns, Robert C ^a   Graefe, Alan R ^b   Absher, James D ^c  

^a UNIVERSITY OF FLORIDA   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

^c PACIFIC SOUTHWEST RESEARCH STATION   (United States)

Author keywords

Customer satisfaction methodology; Disconfirmation; Performance measurement; Service expectations

Indexed keywords

MEASUREMENT METHOD; OUTDOOR RECREATION; RECREATIONAL ACTIVITY;

EID: 0346973028     PISSN: 01490400     EISSN: 15210588     Source Type: Journal    
DOI: 10.1080/714044496     Document Type: Article

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