Recent advances in e-service in the public sector: State-of-the-art and future trends

Business Process Management Journal

Volumn 17, Issue 3, 2011, Pages 526-545

  Hassan, H S ^a   Shehab, E ^a   Peppard, J ^b  

^a CRANFIELD UNIVERSITY   (United Kingdom)

^b CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Electronic commerce; Government; Public sector organizations; Service levels

Indexed keywords

EID: 79959260398     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111136405     Document Type: Review

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