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Volumn 12, Issue 1 SPEC. ISS., 2006, Pages 13-21

e-government: A strategic operations management framework for service delivery

Author keywords

Design; Electronics industry; Government; Strategic management

Indexed keywords


EID: 31644451454     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150610643724     Document Type: Review
Times cited : (94)

References (14)
  • 1
    • 0037888659 scopus 로고    scopus 로고
    • e-government 2001. Part I: Understanding the challenge and evolving strategies
    • Spring
    • Balutis, A.P. (2001a), "e-government 2001. Part I: Understanding the challenge and evolving strategies", The Public Manager, Spring, pp. 33-7.
    • (2001) The Public Manager , pp. 33-7
    • Balutis, A.P.1
  • 2
    • 31644441057 scopus 로고    scopus 로고
    • e-government 2001. Part II: Evolving strategies for action
    • Spring
    • Balutis, A.P. (2001b), "e-government 2001. Part II: Evolving strategies for action", The Public Manager, Spring, pp. 41-5.
    • (2001) The Public Manager , pp. 41-5
    • Balutis, A.P.1
  • 3
    • 0005131826 scopus 로고    scopus 로고
    • available at: http://gartner3.gartnerweb.com/public/static/hotc/00094235. html
    • Baum, C. and DiMaio, A. (2001), "Gartner's four phases of e-government model", available at: http://gartner3.gartnerweb.com/public/ static/hotc/00094235.html.
    • (2001) Gartner's Four Phases of e-government Model
    • Baum, C.1    Dimaio, A.2
  • 8
    • 0347433631 scopus 로고    scopus 로고
    • e-government across the globe: How will 'e' change government?
    • Howard, M. (2001), "e-government across the globe: how will 'e' change government?", Government Finance Review, Vol. 17 No. 4, pp. 6-9.
    • (2001) Government Finance Review , vol.17 , Issue.4 , pp. 6-9
    • Howard, M.1
  • 10
    • 0035373510 scopus 로고    scopus 로고
    • Developing a fully functional e-government: A four stage model
    • Layne, K. and Lee, J. (2001), "Developing a fully functional e-government: a four stage model", Government Information Quarterly, Vol. 18 No. 2, pp. 122-36.
    • (2001) Government Information Quarterly , vol.18 , Issue.2 , pp. 122-36
    • Layne, K.1    Lee, J.2
  • 11
    • 0000560436 scopus 로고
    • Look to customers to increase productivity
    • Lovelock, C.H. and Young, R.F. (1979), "Look to customers to increase productivity", Harvard Business Review, Vol. 57 No. 2, pp. 168-78.
    • (1979) Harvard Business Review , vol.57 , Issue.2 , pp. 168-78
    • Lovelock, C.H.1    Young, R.F.2
  • 14
    • 4644354864 scopus 로고    scopus 로고
    • accessed February 28, 2003
    • World Bank Group (2003), "A definition of e-government", available at: www1.worldbank.org/publicsector/egov/definition.htm (accessed February 28, 2003).
    • (2003) A Definition of e-government


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.