Change management strategies for successful ERP implementation

Business Process Management Journal

Volumn 7, Issue 3, 2001, Pages 266-275

  Aladwani, Adel M ^a  

^a KUWAIT UNIVERSITY   (Kuwait)

Author keywords

Employee attitudes; Organizational change; Resistance; Resource management

Indexed keywords

EID: 84986082563     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150110392764     Document Type: Article

References (20)

1. Aaker, D. (1992), Developing Business Strategies, John Wiley, New York, NY.
2. Al-Mashari, M. and Zairi, M. (2000), “Information and business process equality: the case of SAP R/3 implementation”, Electronic Journal on Information Systems in Developing Countries, Vol. 2 (http://www.unimas.my/fit/roger/EJISDC/EJISDC.htm)
3. Aladwani, A. (1998), “Coping with users resistance to new technology implementation: an interdisciplinary perspective”, Proceedings of the 9th IRMA Conference, Boston, MA, 17-20 May, pp. 54-9.
4. Aladwani, A. (1999), “Implications of some of the recent improvement philosophies for the management of the information systems organization”, Industrial Management & Data Systems, Vol. 99 No. 1, pp. 33-9.
5. Amoako-Gyampah, K. (1999), “User involvement, ease of use, perceived usefulness, and behavioral intention: a test of the enhanced TAM in ERP implementation environment”, 30th DSI Proceedings, 20-23 November, pp. 805-7.
6. Bogart, L. (1984), Strategy in Marketing: Matching Media and Messages to Markets and Motivation, 2nd ed., Crain Books, Chicago, IL.
7. Computerworld (1998), “ERP user interfaces drive workers nuts”, (http://www.computerworld.com/home/print.nsf/CWFlash/981102erp)
8. Gable, G. and Stewart, G. (1999), “SAP R/3 implementation issues for small to medium enterprises”, 30th DSI Proceedings, 20-23 November, pp. 779-81.
9. Guiltinan, J. and Paul, G. (1988), Marketing Management: Strategies and Programs, McGraw-Hill, New York, NY.
10. Hultman, K. (1979), The Path of Least Resistance: Preparing Employees for Change, Learning Concepts, Austin, TX.
11. Lazarus, G. (1988), Marketing Immunity: Breaking Through Customer Resistance, Dow Jones-Irwin, Homewood.
12. Markus, M. (1983), “Power, politics, and MIS implementation”, Communications of the ACM, Vol. 26 No. 6, pp. 430-44.
13. Porter, M. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, The Free Press, New York, NY.
14. Russo, K., Kremer, A. and Brandt, I. (1999), “Enterprise-wide software: factors effecting implementation and impacts on the IS function”, 30th DSI Proceedings, 20-23 November, pp. 808-10.
15. Sarker, S. and Sarker, S. (2000), “Implementation failure of an integrated software package: a case study from the Far East”, Annals of Cases in IT Applications and Management, Vol. 2, pp. 169-86.
16. Sheth, J. (1981), “Psychology of innovation resistance”, Research in Marketing, Vol. 4, pp. 273-82.
17. Stratman, J. and Roth, A. (1999), “Enterprise resource planning competence: a model, propositions and pre-test, design-stage scale development”, 30th DSI Proceedings, 20-23 November, pp. 1199-201.
18. Wilkie, W. (1990), Consumer Behavior, 2nd ed., John Wiley, New York, NY.
19. Williams, T. (1982), Consumer Behavior: Fundamentals and Strategies, West Publishing, St Paul, MI.
20. Zairi, M. and Sinclair, D. (1995), “Business process re-engineering and process management: a survey of current practice and future trends in integrated management”, Work Study, Vol. 44, pp. 6-13.