A knowledge-based approach for developing multi-channel e-government services

Electronic Commerce Research and Applications

Volumn 6, Issue 1, 2007, Pages 113-124

  Vassilakis, C ^a   Lepouras, G ^a   Halatsis, C ^b  

^a UNIVERSITY OF PELOPONNESE   (Greece)

^b UNIVERSITY OF ATHENS   (Greece)

Author keywords

e Government; Electronic services; Forms design for eServices; Multi channel service delivery

Indexed keywords

COMMUNICATION CHANNELS (INFORMATION THEORY); ELECTRONIC COMMERCE; KNOWLEDGE BASED SYSTEMS; ONLINE SYSTEMS; WEBSITES;

E-GOVERNMENT; ELECTRONIC SERVICES; ESERVICES; MULTI CHANNEL SERVICE DELIVERY;

GOVERNMENT DATA PROCESSING;

EID: 33947371200     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2006.07.004     Document Type: Article

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