E-government around the world: Lessons, challenges, and future directions

Government Information Quarterly

Volumn 20, Issue 4, 2003, Pages 389-394

  Jaeger, Paul T ^a   Thompson, Kim M ^a  

^a FLORIDA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0346899312     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2003.08.001     Document Type: Article

References (25)

1. Norris, P. (2001). Digital divide: Civic engagement, information poverty, and the Internet worldwide. Cambridge: Cambridge University Press. p. 232.
2. Borins, S. (2002). On the frontiers of electronic governance: A report on the United States and Canada. International Review of Administrative Sciences, 68, 199-211.
3. General Accounting Office (2001). Electronic government: Challenges must be addressed with effective leadership and management. GAO-01-959T. p. 1-2.
4. Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government: Initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-355.
5. Jaeger, P. T. (2002). Constitutional principles and e-government: An opinion about possible effects of Federalism and the separation of powers on e-government policies. Government Information Quarterly, 19(4), 357-368.
6. Egov. (2003). E-government strategy: Implementing the President's management agenda for e-government. Available: http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf Further, many of these issues manifest in the migration of services to new e-government systems, the elimination of redundant systems, and the discontinuation of legacy systems.
7. Frank, D. (2003). E-gov ready for migration. Federal Computer Week. Available: http://www.fcw.com.
8. Borins, note 2 above, p. 199.
9. Thomas, J. C. & Streib, G. (2003). The new face of government: Citizen-initiated contacts in the era of e-government. Journal of Public Administration Research and Theory, 13(1), 83-102. p. 99.
10. Thomas & Streib, note 11 above.
11. Bertot, J. C., McClure, C. R., & Owens, K. A. (1999). Universal service in a global networked environment: Selected issues and possible approaches. Government Information Quarterly, 16(4), 309-327.
12. Organisation for Economic Co-operation and Development. (2003). The e-government imperative: Main findings. Available: http://www.oecd.org/publications/Pol_brief. p. 6.
13. Organisation for Economic Co-operation and Development. (2003). Engaging citizens online for better policy-making. Available: http://www.oecd.org/publications/Pol_brief. p. 5.
14. Jaeger, P. T. & Thompson, K. M. (in press). Social information behavior and the democratic process: Information poverty, normative behavior, and electronic government in the United States. Library and Information Science Research.
15. Norris, note 1 above, p. 66.
16. Yu, P. K. (2002). Bridging the digital divide: Equality in the information age. Cardozo Art & Entertainment Law Journal, 20, 1-52.
17. Snellen, I. (2002). Electronic governance: Implications for citizens, politicians and public servants. International Review of Administrative Sciences, 68, 183-198. p. 197.
18. Even if an e-government site makes contents available in multiple languages or dialects, it may be cumbersome, particularly with slow Internet connections, to perform searches that account for the possible dialects or languages in which the information may be available. See Phillipson, R. (1992). Linguistic imperialism. New York: Oxford University Press.
19. Milliman, R. E. (2002). Website accessibility and the private sector: Disability stakeholders cannot tolerate 2% access! Information Technology and Disabilities, 8(2). Available: http://www.rit.edu/~easi.itd.htm.
20. Stowers, G. N. L. (2002). The state of federal Websites: The pursuit of excellence. Available: http://www.endowment.pwcglobal.com/pdfs/StowersReport0802.pdf;
21. West, D. M. (2001). WMRC global E-government survey. Available: http://www.insidepolitics.org/egovt01.html;
22. World Markets Research Centre. (2001). Global e-government survey. Providence, RI: Author.
23. Jaeger, P. T. (in press). The social impact of an accessible e-democracy: Disability law in the development of the e-government. Journal of Disability Policy Studies.
24. Bimber, B. (1998). The Internet and political transformation: Populism, community, accelerated pluralism. Polity, 31(1), 133-160. p. 139.
25. Toregas, C. (2001). The politics of e-gov: The upcoming struggle for redefining civic engagement. National Civic Review, 90(3), 235-240.