Culture in business process management: A literature review

Business Process Management Journal

Volumn 17, Issue 2, 2011, Pages 357-378

  vom Brocke, Jan ^a   Sinnl, Theresa ^a  

^a UNIVERSITY OF LIECHTENSTEIN   (Liechtenstein)

Author keywords

Culture; Process management

Indexed keywords

EID: 79955617738     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637151111122383     Document Type: Review

References (78)

1. Armistead, C. (1996), "Principles of business process management" in Managing Service Quality, Vol. 6, No. 6, p. 48.
2. Armistead, C. and Machin, S. (1997), "Implications of business process management for operations management" in International Journal of Operations & Production Management, Vol. 17, No. 9, pp. 886-98.
3. Armistead, C. and Machin, S. (1998), "Business process management: implications for productivity in multi-stage service networks" in International Journal of Service Industry Management, Vol. 9, No. 4, p. 323.
4. Armistead, C., Pritchard, J.-P. and Machin, S. (1999), "Strategic business process management for organisational effectiveness" in Long Range Planning, Vol. 32, No. 1, pp. 96-106.
5. Baba, M.L. and Falkenburg, D.R. (1996), "Technology management and American culture: implications for business process redesign" in Research Technology Management, Vol. 39, No. 6, pp. 44-55.
6. Bandara, W., Alibabaei, A. and Aghdasi, M. (2009), "Means of achieving business process management success factors", MCIS 2009 Proceedings of the 4th Mediterranean Conference on Information Systems, Athens, Greece, 25-27 September.
7. Banerjee, P.K., Wei, K.K., Ma, L. and Lee, D.O.K. (2006), "From BPO to BPM: an assessment of the BPM vendor's ability to make a successful transition", AMCIS 2006 Proceedings of the 12th Americas Conference on Information Systems, Acapulco, Mexico, 4-6 August.
8. Box, S. and Platts, K. (2005), "Business process management: establishing and maintaining project alignment" in Business Process Management Journal, Vol. 11, No. 4, pp. 370-87.
9. Caverlee, J., Bae, J., Wu, Q., Liu, L., Pu, C. and Rouse, W.B. (2007), "Workflow management for enterprise transformation" in Information Knowledge Systems Management, Vol. 6, pp. 61-80.
10. Chang, J.F. (2006), Business Process Management Systems: Strategy and Implementation, Auerbach, Boca Raton, FL.
11. Chen, W.-H. (1999), "Business process management: a thermodynamics perspective" in Journal of Applied Management Studies, Vol. 8, No. 2, pp. 241-57.
12. Chong, S. (2006), "Business process management for SMEs: an exploratory study of implementation issues in the Western Australian wine industry", ACIS 2006 Proceedings of the 17th Australasian Conference on Information Systems, Adelaide, Australia, 6-8 December.
13. Corrigan, S. (1996), Human and Organisational Aspects of Business Process Reengineering, Business Processes Resource Centre, Coventry.
14. Creswell, J.W. (2009), Research Design: Qualitative, Quantitative, and Mixed Methods Approaches, Sage, Thousand Oaks, CA.
15. Crosby, P. (1979), Quality is Free, McGraw-Hill, New York, NY.
16. Davenport, T. (1993), Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press, Boston, MA.
17. Davenport, T. and Short, J.E. (1990), "The new industrial engineering: information technology and business process redesign" in Sloan Management Review, Vol. 31, No. 4, pp. 11-27.
18. de Bruin, T. (2007), "Insights into the evolution of BPM in organizations", ACIS 2007 Proceedings of the 18th Australasian Conference on Information Systems, Toowoomba, Australia, 5-7 December.
19. de Bruin, T. and Rosemann, M. (2006), "Towards understanding strategic alignment of business process management", ACIS 2006 Proceedings of the 17th Australasian Conference on Information Systems, Adelaide, Australia, 6-8 December.
20. de Bruin, T. and Rosemann, M. (2007), "Using the delphi technique to identify BPM capability areas", ACIS 2007 Proceedings of the 18th Australasian Conference on Information Systems, Toowoomba, Australia, 5-7 December.
21. Ericson, J. (2007), "Process intelligence. CEP Bob Farrell leads metastorm with a human-centric approach to data" in DM Review, Vol. 17, No. 6, p. 10.
22. Fagan, M.H. (2006), "Exploring city, county and state e-government initiatives: an East Texas perspective" in Business Process Management Journal, Vol. 12, No. 1, pp. 101-12.
23. Fenz, S., Ekelhart, A. and Neubauer, T. (2009), "Business process-based resource importance determination" in Dayal, U., Eder, J., Koehler, J. and Reijers, H.A. (Eds.), Proceedings of the 7th International Conference Business Process Management, BPM 2009, Ulm, Germany, September, pp. 113-27.
24. Fisher, D.M. (2004), "The business process maturity model: a practical approach for identifying opportunities for optimization" in BPTrends, September, pp. 1-7.
25. Fries, S.H. (1995), "A performance measurement concept for business process management" in Kanji, G.K. (Ed.), Total Quality Management. Proceedings of the First World Congress, Chapman & Hall, London, pp. 169-72.
26. Ghalimi, I. (2008), "SaaS 2.0 onward! Business process management as an on-demand capability - interview with Ishmael Ghalimi of Intalio" in Journal of Digital Asset Management, Vol. 4, No. 5, pp. 252-9.
27. Goffee, R. and Jones, G. (1996), "What holds the modern company together?" in Harvard Business Review, Vol. 74, No. 6, pp. 133-48.
28. Gulledge, T.R. Jr and Sommer, R.A. (2002), "Business process management: public sector implications" in Business Process Management Journal, Vol. 8, No. 4, pp. 364-76.
29. Hammer, M. (1990), "Reengineering work: don't automate, obliterate" in Harvard Business Review, Vol. 68, No. 4, pp. 104-12.
30. Hammer, M. (2007), "The process audit" in Harvard Business Review, Vol. 85, No. 4, pp. 111-23.
31. Hammer, M. (2010), "What is business process management?" in vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management: Introduction, Methods and Information Systems, Vol. 1, Springer, Berlin, pp. 3-16.
32. Hammer, M. and Champy, J.A. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, Harper Business Books, New York, NY.
33. Harmon, P. (2010), "The scope and evolution of business process management" in vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management: Introduction, Methods and Information Systems, Vol. 1, Springer, Berlin, pp. 37-81.
34. Hofstede, G. (2005), Cultures and Organizations: Software of the Mind, McGraw-Hill, New York, NY.
35. Hung, R.Y.-Y. (2006), "Business process management as competitive advantage: a review and empirical study" in Total Quality Management & Business Excellence, Vol. 17, No. 1, pp. 21-40.
36. Indulska, M., Chong, S., Bandara, W., Sadiq, S. and Rosemann, M. (2006), "Major issues in business process management: an Australian perspective", ACIS 2006 Proceedings of the 17th Australasian Conference on Information Systems, Adelaide, Australia, 6-8 December.
37. Jayaganesh, M. and Shanks, G. (2009), "A cultural analysis of ERP-enabled business process management strategy and governance in Indian organisations", ACIS 2009 Proceedings of the 20th Australasian Conference on Information Systems, Melbourne, Australia, 2-4 December.
38. Jeston, J. and Nelis, J. (2008a), Business Process Management: Practical Guidelines to Successful Implementations, Elsevier, Oxford.
39. Jeston, J. and Nelis, J. (2008b), Management by Process: A Roadmap to Sustainable Business Process Management, Elsevier, Oxford.
40. Knights, M. (2008), "IT my way" in Engineering & Technology, 10-23 May, pp. 58-60.
41. Kramsch, C. (2009), "Third culture and language education" in Cook, V. and Wei, L. (Eds.), Contemporary Applied Linguistics, Continuum, London, pp. 233-54.
42. Kroeber, A.L. and Kluckhohn, C. (1952), Culture: A Critical Review of Concepts and Definitions, Peaboy Museum, Cambridge, MA.
43. Lee, R.G. and Dale, B.G. (1998), "Business process management: a review and evaluation" in Business Process Management Journal, Vol. 4, No. 3, pp. 214-25.
44. Leidner, D.E. and Keyworth, T. (2006), "A review of culture in information systems research: toward a theory of information technology culture conflict" in Management Information Systems Quarterly, Vol. 30, No. 2, pp. 357-99.
45. Llewellyn, N. and Armistead, C. (2000), "Business process management: exploring social capital within processes" in International Journal of Service Industry Management, Vol. 11, No. 3, pp. 225-43.
46. Lock, M. (2008), BPM and Beyond: The Human Factor of Process Management, AberdeenGroup, Boston, MA.
47. Maull, R.S., Tranfield, D.R. and Maull, W. (2003), "Factors characterising the maturity of BPR programmes" in International Journal of Operations & Production Management, Vol. 23, No. 6, pp. 596-624.
48. Melenovsky, M.J. and Sinur, J. (2006), "BPM maturity model identifies six phases for successful BPM adoption", Gartner Research, ID No: G00142643.
49. Mencer, I. and Jelenc, L. (2005), "The process characteristics from the perspective of strategy and quality in Croation north adriatic water supply firms" in The Business Review, Vol. 4, No. 1, pp. 180-90.
50. Niehaves, B. (2009), "Open innovation and public sector business process management: a multi-method study", AMCIS 2009 Proceedings of the 15th Americas Conference on Information Systems, San Francisco, CA, USA, 6-9 August.
51. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study" in Strategic Management Journal, Vol. 16, No. 1, pp. 15-37.
52. Pritchard, J.P. and Armistead, C. (1999), "Business process management - lessons from European business" in Business Process Management Journal, Vol. 5, No. 1, pp. 10-35.
53. Pyke, J. (2006), "The value of business process management" in Management Services, Spring, pp. 38-9.
54. Ravesteyn, P. and Versendaal, J. (2007), "Success factors of business process management systems implementation", ACIS 2007 Proceedings of the 18th Australasian Conference on Information Systems, Toowoomba, Australia, 5-7 December.
55. Reijers, H.A. (2003), Design and Control of Workflow Processes: Business Process Management for the Service Industry, Springer, Berlin.
56. Rosemann, M. and de Bruin, T. (2005a), "Application of a holistic model for determining BPM maturity" in BPTrends, February, pp. 1-21.
57. Rosemann, M. and de Bruin, T. (2005b), "Towards a business process management maturity model", ECIS 2005 Proceedings of the 13th European Conference on Information Systems, Regensburg, Germany, 26-28 May.
58. Rosemann, M. and vom Brocke, J. (2010), "The six core elements of business process management" in vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management: Introduction, Methods and Information Systems, Vol. 1, Springer, Berlin, pp. 109-24.
59. Rosemann, M., de Bruin, T. and Hueffner, T. (2004), "A model for business process management maturity", ACIS 2004 Proceedings of the 15th Australasian Conference on Information Systems, Hobart, Tasmania, Australia, 1-3 December.
60. Rosemann, M., de Bruin, T. and Power, B. (2008), "BPM maturity" in Jeston, J. and Nelis, J. (Eds.), Business Process Management: Practical Guidelines to Successful Implementations, Elsevier, Oxford, pp. 313-29.
61. Savvas, A. (2005), "Cultural resistance main cause of BPM project failure", ComputerWeekly.com, 14 March, available at: www.computerweekly.com/Articles/2005/03/14/208863/cultural-resistance-main-cause-of-bpm-project-failure.htm (accessed May 20, 2010).
62. Scheer, A.-W. and Klueckmann, J. (2009), "BPM 3.0" Dayal, U., Eder, J., Koehler, J. and Reijers, H.A. (Eds.), Proceedings of the 7th International Conference on Business Process Management, BPM 2009, Ulm, Germany, September.
63. Schein, E.H. (2004), Organizational Culture and Leadership, Jossey-Bass, San Francisco, CA.
64. Sentanin, O.F., Santos, F.C.A. and Jabbour, C.J.C. (2008), "Business process management in a Brazilian public research center" in Business Process Management Journal, Vol. 14, No. 4, pp. 483-96.
65. Simpson, M., Kondouli, D. and Wai, P.H. (1999), "From benchmarking to business process re-engineering: a case study" in Total Quality Management, Vol. 10, Nos 4/5, pp. 717-24.
66. Skrinjar, R., Bosilj-Vuksic, V. and Indihar-Stemberger, M. (2008), "The impact of business process orientation on financial and non-financial performance" in Business Process Management Journal, Vol. 14, No. 5, pp. 738-54.
67. Smart, P.A., Maddern, H. and Maull, R.S. (2009), "Understanding business process management: implications for theory and practice" in British Journal of Management, Vol. 20, pp. 491-507.
68. Spanyi, A. (2003), Business Process Management is a Team Sport: Play It to Win!, Anclote Press, Tampa, FL.
69. Stohr, E.A. and zur Muehlen, M. (2008), "Business process management: impact on organizational flexibility", Global Journal of Flexible Systems Management, Vol. 9, No. 4.
70. Tichy, N.M. (1983), Managing Strategic Change: Technical, Political, and Cultural Dynamics, Wiley, New York, NY.
71. van der Aalst, W.M.P., ter Hofstede, A.H.M. and Weske, M. (2003), "Business process management: a survey" van der Aalst, W.M.P., ter Hofstede, A.H.M. and Weske, M. (Eds.), Proceedings of the Business Process Management: International Conference, BPM 2003, Eindhoven, The Netherlands, Juni.
72. Vanhoenacker, J., Bryant, A. and Dedene, G. (1999), "Striving for 'methodological fit' in business process change" in Knowledge and Process Management, Vol. 6, No. 1, pp. 24-36.
73. vom Brocke, J., Petry, M., Sinnl, T., Kristensen, B. and Sonnenberg, C. (2010), "Global processes and data: the culture journey at Hilti corporation" in vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management: Strategic Alignment, Governance, People and Culture, Vol. 2, Springer, Berlin, pp. 537-56.
74. vom Brocke, J., Simons, A., Niehaves, B., Riemer, K., Plattfaut, R. and Cleven, A. (2009), "Reconstructing the giant: on the importance of rigour in documenting the literature search process", ECIS 2009 Proceedings of the 17th European Conference on Information Systems, Verona, Italy, 8-10 June.
75. Vieira, D.R. and Neumann, D. (2008), "Alignment between project portfolio management and business process management: a key success factor in implementing integrated business management systems" in 22nd IPMA World Congress, Roma, Italy, 9-11 November, pp. 1-7.
76. Webster, J. and Watson, R.T. (2002), "Analyzing the past to prepare for the future: writing a literature review" in Management Information Systems Quarterly, Vol. 26, No. 2, pp. xiii-xxiii.
77. Willaert, P., van den Bergh, J., Willems, J., Deschoolmeester, D. (2007), "The process-oriented organisation: a holistic view: developing a framework for business process orientation maturity" in Alonso, G., Dadam, P. and Rosemann, M. (Eds.), Proceedings of the 5th International Conference on Business Process Management, BPM 2007, Brisbane, Australia, September, pp. 1-15.
78. Zairi, M. (1997), "Business process management: a boundaryless approach to modern competitiveness" in Business Process Management Journal, Vol. 3, No. 1, pp. 64-80.