Business process management: Implications for productivity in multi-stage service networks

International Journal of Service Industry Management

Volumn 9, Issue 4, 1998, Pages 323-336

  Armistead, Colin ^a   Machin, Simon ^b  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

^b Royal Mail   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032327663     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239810228849     Document Type: Article

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