-
1
-
-
84986172540
-
Business process re-engineering: A survey of international experience
-
Al-Mashari, M., Irani, Z. and Zairi, M. (2001). Business process re-engineering: a survey of international experience. Business Process Management Journal, 7 (5), 437-455.
-
(2001)
Business Process Management Journal
, vol.7
, Issue.5
, pp. 437-455
-
-
Al-Mashari, M.1
Irani, Z.2
Zairi, M.3
-
2
-
-
33744999507
-
Principles of business process management
-
Armistead, C. (1996). Principles of business process management. Managing Service Quality, 6(4), 48-52.
-
(1996)
Managing Service Quality
, vol.6
, Issue.4
, pp. 48-52
-
-
Armistead, C.1
-
3
-
-
84986101181
-
Process management practices and quality systems standards: Risks and opportunities of the new ISO9001 certification
-
Biazzo, S. and Bernardi, G. (2003). Process management practices and quality systems standards: Risks and opportunities of the new ISO9001 certification. Business Process Management Journal, 9(2), 149-169.
-
(2003)
Business Process Management Journal
, vol.9
, Issue.2
, pp. 149-169
-
-
Biazzo, S.1
Bernardi, G.2
-
4
-
-
23744462600
-
Business process management: Establishing and maintaining project alignment
-
Box, S. and Platts, K. (2005) Business process management: establishing and maintaining project alignment. Business Process Management Journal, 11(4), 370-387.
-
(2005)
Business Process Management Journal
, vol.11
, Issue.4
, pp. 370-387
-
-
Box, S.1
Platts, K.2
-
5
-
-
0011961725
-
Strategic Integration: Developing a Process-Governance Framework
-
Braganza, A. and Lambert, R. (2000) Strategic Integration: Developing a Process-Governance Framework. Knowledge and Process Management, 7(3), 177-186.
-
(2000)
Knowledge and Process Management
, vol.7
, Issue.3
, pp. 177-186
-
-
Braganza, A.1
Lambert, R.2
-
6
-
-
0027814959
-
Improving business and information strategy alignment: Learning from the banking industry
-
Broadbent, M. and Weill, P. (1993). Improving business and information strategy alignment: Learning from the banking industry. IBM Systems Journal, 32(1), 162-179.
-
(1993)
IBM Systems Journal
, vol.32
, Issue.1
, pp. 162-179
-
-
Broadbent, M.1
Weill, P.2
-
7
-
-
0000822259
-
A comparison of the views of business and IT management on success factors for strategic alignment
-
Burn, J. M. and Szeto, C. (2000). A comparison of the views of business and IT management on success factors for strategic alignment. Information and Management, 37, 197-216.
-
(2000)
Information and Management
, vol.37
, pp. 197-216
-
-
Burn, J.M.1
Szeto, C.2
-
9
-
-
0031513446
-
A co-ordination theory approach to organizational process design
-
Crowston, K. (1997). A co-ordination theory approach to organizational process design. Organization Science, 8 (2), 157-175.
-
(1997)
Organization Science
, vol.8
, Issue.2
, pp. 157-175
-
-
Crowston, K.1
-
10
-
-
0002243205
-
Need radical innovation and continuous improvement? Integrate process reengineering and TQM
-
Davenport, T. H. (1993). Need radical innovation and continuous improvement? Integrate process reengineering and TQM, Planning Review, 21(3), 6-12.
-
(1993)
Planning Review
, vol.21
, Issue.3
, pp. 6-12
-
-
Davenport, T.H.1
-
11
-
-
60549114139
-
Understanding and Managing Process Initiatives: A Framework for Developing Consensus
-
Edwards, C., Braganza, A. and Lambert, R. (2000). Understanding and Managing Process Initiatives: A Framework for Developing Consensus. Knowledge and Process Management, 7(1), 29-36.
-
(2000)
Knowledge and Process Management
, vol.7
, Issue.1
, pp. 29-36
-
-
Edwards, C.1
Braganza, A.2
Lambert, R.3
-
12
-
-
0029305867
-
Business Process Management: Survey and Methodology
-
Elzinga, D. J., Horak, T., Lee, C-Y. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 42(2), 119-128.
-
(1995)
IEEE Transactions On Engineering Management
, vol.42
, Issue.2
, pp. 119-128
-
-
Elzinga, D.J.1
Horak, T.2
Lee, C.-Y.3
Bruner, C.4
-
13
-
-
57749115957
-
The implementation of business process reengineering
-
Grover, V., Jeong, S. R., Kettinger, W. J. and Teng, J. T. C. (1995). The implementation of business process reengineering. Journal of Management Information Systems, 12, 109-144
-
(1995)
Journal of Management Information Systems
, vol.12
, pp. 109-144
-
-
Grover, V.1
Jeong, S.R.2
Kettinger, W.J.3
Teng, J.T.C.4
-
15
-
-
0011921869
-
Managing the process-centred Enterprise
-
Hatten, K. J. and Rosenthal, S. R. (1999) Managing the process-centred Enterprise. Long Range Planning, 32(3), 293-310.
-
(1999)
Long Range Planning
, vol.32
, Issue.3
, pp. 293-310
-
-
Hatten, K.J.1
Rosenthal, S.R.2
-
16
-
-
0027813283
-
Strategic Alignment: Leveraging information technology for transforming organisations
-
Henderson, J. C. and Venkatraman, N. (1993) Strategic Alignment: Leveraging information technology for transforming organisations. IBM Systems Journal, 32(1), pp 4-16.
-
(1993)
IBM Systems Journal
, vol.32
, Issue.1
, pp. 4-16
-
-
Henderson, J.C.1
Venkatraman, N.2
-
17
-
-
29344439180
-
Business Process Management as Competitive Advantage: A review and empirical study
-
Hung, R. Y. -Y. (2006). Business Process Management as Competitive Advantage: a review and empirical study. Total Quality Management, 17(1), 2-40.
-
(2006)
Total Quality Management
, vol.17
, Issue.1
, pp. 2-40
-
-
Hung, R.Y.-Y.1
-
18
-
-
0031108618
-
The performance effects of process management techniques
-
Ittner, C. D. and Larcker, D. F. (1997). The performance effects of process management techniques. Management Science, 43(4), 522-534.
-
(1997)
Management Science
, vol.43
, Issue.4
, pp. 522-534
-
-
Ittner, C.D.1
Larcker, D.F.2
-
19
-
-
10844269975
-
-
Harvard Business School Publishing, Boston, Massachusetts
-
Kaplan, R. S., and Norton, D. P. (2004). Strategy Maps. Harvard Business School Publishing, Boston, Massachusetts
-
(2004)
Strategy Maps
-
-
Kaplan, R.S.1
Norton, D.P.2
-
20
-
-
70249093260
-
Managing Organisations Through a Process-Based Perspective: Its Challenges and Benefits
-
Kiraka, R. N. and Manning, K. (2005). Managing Organisations Through a Process-Based Perspective: Its Challenges and Benefits. Knowledge and Process Management, 12(4), 288-298.
-
(2005)
Knowledge and Process Management
, vol.12
, Issue.4
, pp. 288-298
-
-
Kiraka, R.N.1
Manning, K.2
-
22
-
-
84986129929
-
Business process management: A review and evaluation
-
Lee, R. G. & Dale, B. G. (1998). Business process management: a review and evaluation. Business Process Management Journal, 4(3), 214-225.
-
(1998)
Business Process Management Journal
, vol.4
, Issue.3
, pp. 214-225
-
-
Lee, R.G.1
Dale, B.G.2
-
24
-
-
33751060207
-
The difficult process of identifying processes
-
Nickols, F. (1998), The difficult process of identifying processes. Knowledge and Process Management, 5(1), 14-19.
-
(1998)
Knowledge and Process Management
, vol.5
, Issue.1
, pp. 14-19
-
-
Nickols, F.1
-
25
-
-
84986077030
-
Business process management - lessons from European business
-
Pritchard, J.-P. & Armistead, C. (1999). Business process management - lessons from European business. Business Process Management Journal, 5(1), 10-32.
-
(1999)
Business Process Management Journal
, vol.5
, Issue.1
, pp. 10-32
-
-
Pritchard, J.-P.1
Armistead, C.2
-
27
-
-
0343263247
-
A Process-based View and its Influence on Strategic Management
-
Schmidt, S. L. and Treichler, C. (1998). A Process-based View and its Influence on Strategic Management. Knowledge and Process Management, 5(1), 58-63.
-
(1998)
Knowledge and Process Management
, vol.5
, Issue.1
, pp. 58-63
-
-
Schmidt, S.L.1
Treichler, C.2
-
29
-
-
84911974729
-
Business process management: A boundaryless approach to modern competitiveness
-
Zairi, M. (1997). Business process management: a boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80.
-
(1997)
Business Process Management Journal
, vol.3
, Issue.1
, pp. 64-80
-
-
Zairi, M.1
|