Using the Delphi technique to identify BPM capability areas

ACIS 2007 Proceedings - 18th Australasian Conference on Information Systems

Volumn , Issue , 2007, Pages 643-653

  de Bruin, T ^a   Rosemann, M ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Delphi; Design science; Maturity; Model; Process management

Indexed keywords

BUSINESS PROCESS MANAGEMENT; DELPHI; DELPHI STUDY; DELPHI TECHNIQUE; DESIGN SCIENCE; ENTERPRISE SYSTEM; MATURITY; MATURITY MODEL; OPERATIONAL CAPACITY; PROCESS MANAGEMENT; PROCESS ORIENTATION; STRATEGIC ALIGNMENT;

ADMINISTRATIVE DATA PROCESSING; DESIGN; ENTERPRISE RESOURCE MANAGEMENT; INFORMATION SYSTEMS; MODELS;

FORECASTING;

EID: 84869146829     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (40)

1. Adesola, S. and Baines, T. (2005). Developing and evaluating a methodology for business process improvement. Business Process Management Journal, 11(1), 37-46.
2. Braganza, A. and Lambert, R. (2000) Strategic Integration: Developing a Process-Governance Framework. Knowledge and Process Management, 7(3), 177-186.
3. th June 2007, http://www.sei.cmu.edu/cmmi/adoption/pdf/cmmi-overview05.pdf
4. Dalkey, N., & Helmer, O. (1963). An Experimental Application of the Delphi Method to the Use of Experts. Management Science, 9(3), 458-467.
5. Davenport, T. H. (2005). The Coming Commoditization of Processes. Harvard Business Review, 101-108.
6. Edwards, C., Braganza, A. and Lambert, R. (2000) Understanding and Managing Process Initiatives: A Framework for Developing Consensus, Knowledge and Process Management, 7(1), 29-36.
7. Elzinga, D. J., Horak, T., Lee, C.Y. & Bruner, C. (1995). Business Process Management: Survey and Methodology. IEEE Transactions on Engineering Management, 42(2), 119-128.
8. th June 2007 http://www.bptrends.com/resources_publications.cfm
9. Gartner (2007). Delivering IT's Contribution: The 2007 CIO Agenda. EXPPremier Report. January.
10. Gulledge, T. R. & Sommer, R. A. (2002). Business process management: public sector implications. Business Process Management Journal, 8(4), 364-376.
11. th June 2007, http://www.hammerandco.com/publications.asp
12. Hammer, M. and Champy, J. (1993) Reengineering the Corporation, Free Press, New York, NY.
13. th June 2007, http://www.bptrends.com/resources_publications.cfm
14. th June 2007, http://www.bptrends.com/resources_publications.cfm
15. Harrington, H. J. (1991). Business process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness, McGraw-Hill,
16. Huang, S.-J. and Han, W.-M. (2006). Selection priority of process areas based on CMMI continuous representation, Information and Management (43), pp. 297-307.
17. Hung, R. Y. -Y. (2006). Business Process Management as Competitive Advantage: a review and empirical study. Total Quality Management, 17(1), 2-40.
18. Ittner, C. D. and Larcker, D. F. (1997). The performance effects of process management techniques. Management Science, 43(4), 522-534.
19. Jarrar, Y. F., Al-Mudimigh A. & Zairi, M. (2000). ERP Implementation critical success factors - the role and impact of business process management. Management of Innovation and Technology - Conference Proceedings, IEEE ICMIT Conference, Singapore, 122-127.
20. Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997). Business process change: a study of methodologies, techniques, and tools. MIS Quarterly, March, 21, 55-80.
21. Lincoln, Y. S. and Guba, E. G., (1985) Naturalistic Inquiry, Sage Publications
22. Llewellyn, N. & Armistead, C. (2000). Business process management: Exploring social capital within processes. International Journal of Service Industry Management, 11(3), 225-243.
23. nd ed., 15-48.
24. Maull, R. S., Tranfield, D. R., Maull, W (2003). Factors characterizing the maturity of BPR programmes. International Journal of Operations & Production Management, 23(6), 596-624.
25. McCormack, K. (2001). Business Process Orientation: Do you have it? Quality Progress, January, 51-58.
26. McDaniel, T. (2001). Ten Pillars of Business Process Management. eAI Journal, November, 30-34.
27. Mulligan, P. (2002). Specification of a capability-based IT classification framework. Information & Management, 39, 647-658.
28. Murphy, M. K., Black, N. A., Lamping, D. L., McKee, C. M., Sanderson, C. F. B, Askham, J., & Marteau, T. (1998). Consensus development methods, and their use in clinical guideline development. Health Technology Assessment, 2(3).
29. Okoli, C. & Pawlowski, S. D. (2004). The Delphi method as a research tool: an example, design considerations and applications. Information & Management, 42, 15-29.
30. Ono, R. & Wedemeyer, D. J. (1994). Assessing the Validity of the Delphi Technique. Futures, 26(3), 289-304.
31. Paulk, M. C., Curtis, B., Chrissis, M. B., & Weber, C. V. (1993). The Capability Maturity Model for Software, Version 1.1 (No. CMU/SEI-93-TR-24): Software Engineering Institute.
32. Powell, C. (2003). The Delphi technique: myths and realities. Journal of Advanced Nursing, 41(4), 376-382.
33. Pritchard, J.-P. & Armistead, C. (1999). Business process management - lessons from European business. Business Process Management Journal, 5(1), 10-32.
34. Puah K.Y.P. & Tang K.H.N (2000). Business Process Management, A Consolidation of BPR and TQM. Management of Innovation and Technology - Conference Proceedings, IEEE ICMIT Conference, Singapore, 110-115.
35. Richards, J. I. & Curran, C. M. (2002). Oracles on Advertising: Searching for a Definition. Journal of Advertising, 31(2), 63-76.
36. th June 2007, http://www.bptrends.com/resources_publications.cfm
37. Spanyi, A. (2003). Business Process Management is a Team Sport: Play it to win! Meghan Kiffer Pr.
38. Van De Ven, A. H. & Delbecq, A. L., (1974). The Effectiveness of Nominal, Delphi, and Interacting Group Decision Making Processes. Academy of Management Journal, 17(4), 605-621.
39. Zairi, M. (1997). Business process management: a boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80.
40. Zairi, M. & Sinclair, D. (1995). Business process re-engineering and process management. Business Process Re-engineering & Management Journal, 1(1), 8-30.