What is business process management?

Handbook on Business Process Management 1: Introduction, Methods, and Information Systems

Volumn , Issue , 2015, Pages 3-16

  Hammer, Michael ^a  

^a Hammer and Company   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ENTERPRISE RESOURCE MANAGEMENT;

BUSINESS PROCESS MANAGEMENT; COMPREHENSIVE SYSTEM; INDUSTRIAL REVOLUTIONS; ORGANIZATIONAL PERFORMANCE; SOFTWARE SYSTEMS;

ADMINISTRATIVE DATA PROCESSING;

EID: 84943378679     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-642-45100-3_1     Document Type: Chapter

References (6)

1. Deming WE (1953) Statistical techniques in industry. Adv Manage 18(11):8–12
2. Deming WE (1986) Out of the crisis. MIT Center for Advanced Engineering
3. Hammer M, Champy J (1993) Reengineering the corporation: A manifesto for business revolution. Harper Collins Publishers
4. Hammer M (1990) Reengineering work: Don’t automate, obliterate. Harv Bus Rev 68:104–112
5. Hammer M (2007) The process audit. Harv Bus Rev 85:111–123
6. Shewhart W (1986) Statistical method from the viewpoint of quality control. Dover Publications, NY