Business process management: Exploring social capital within processes

International Journal of Service Industry Management

Volumn 11, Issue 3, 2000, Pages 225-243

  Llewellyn, Nick ^a   Armistead, Colin ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Business process management; Processes; Service delivery; Service industry

Indexed keywords

EID: 0034357017     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010340751     Document Type: Article

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