Open innovation and public sector business process management - A multi-method study

15th Americas Conference on Information Systems 2009, AMCIS 2009

Volumn 8, Issue , 2009, Pages 5442-5450

  Niehaves, Bjoern ^a  

^a European Research Center for Information Systems   (Switzerland)

Author keywords

Business process management; Governance; Open process innovation; Public sector

Indexed keywords

BUSINESS PROCESS DESIGN; BUSINESS PROCESS MANAGEMENT; GOVERNANCE; MULTI METHODS; OPEN INNOVATION; OPEN PROCESS; PERSONNEL RESOURCES; PROCESS INNOVATION; PUBLIC SECTOR; THEORY AND PRACTICE;

INFORMATION SYSTEMS; MANAGEMENT SCIENCE; NATURAL RESOURCES;

HUMAN RESOURCE MANAGEMENT;

EID: 84870322161     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (55)

1. Ahadi, H. R. (2004) An Examination of the role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology. In: Information Resource Management Journal, 17 (4), pp. 1-19.
2. Algermissen, L.; Delfmann, P.; Niehaves, B. (2005) Experiences in Process-oriented Reorganisation through Reference Modelling in Public Administrations-The Case Study Regio@KomM. In: Proceedings of the 13th European Conference on Information Systems (ECIS). Regensburg.
3. Al-Mashari, M. and Zairi, M. (1999) BPR implementation process-an analysis of key success and failure factors. In: Business Process Management Journal, 5 (1), pp. 87-112.
4. Argyrous, G. (2005) Statistics for Research. SAGE Publications, Thousand Oaks, CA.
5. Becker, J.; Algermissen, L.; Niehaves, B. (2003) Processes in e-Government Focus: A Procedure Model for Process Oriented Reorganisation in Public Administrations on the Local Level. In: Lecture Notes in Computer Science, 2739. Electronic Government, pp. 147-150.
6. Becker, J.; Algermissen, L.; Niehaves, B. (2006) A Procedural Model for Process Oriented e-Government Projects. In: Business Process Management Journal, 12, 1, pp. 61-75.
7. Bhatt, G. D. and Stump, R. L. (2001) An Empirically Derived Model of the Role of IS Networks in Business Process Improvement Initiatives. In: Omega (29:1), pp. 29-48.
8. Boyle, R. (1995) Avoiding Common Pitfalls of Reengineering. In: Management Accounting, 77 (4), pp. 24-38.
9. Breyfogle, F. W. (2003). Leveraging Business Process Management and Six Sigma in Process Improvement Initiatives. BPTrends 2004/10, Smarter Solutions.
10. Capaldo, A. (2006) Network Structure and Innovation: The Leveraging of a Dual Network as a Distinctive Relational Capability. Strategic Management Journal, 28, 1, pp. 585-608.
11. Chesbrough, H.W. (2003a): Open innovation: the new imperative for creating and profiting from technology. Boston.
12. Chesbrough, H.W. (2003b) Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business School Press. Boston/MA, USA.
13. Davenport, T.H. (1993) Process Innovation: Reengineering Work Through Information Technology. Harvard Business School Press, Boston, MA.
14. Davenport, T.H. (1997): Process Innovation. Reengineering Work through Information Technology. Boston.
15. Davenport, T.H. and Short, J. (1990) The New Industrial Engineering: Information Technology and Business process Redesign. In: Sloan Management Review, 31 (4), pp. 11-27.
16. De Vreede, G.-J. (1998) Collaborative Business Engineering with Animated Electronic Meetings. Journal of Management Information Systems (14:3), pp. 141-164.
17. Dean, D.L.; Lee, J.D.; Orwig, R.E.; Vogel, D.R. (1995) Technological Support for Group Process Modeling. Journal of Management Information Systems (11:3), pp. 43-64.
18. Den Hengst, M.; De Vreede, G.-J. (2004) Collaborative Business Engineering: A Decade of Lessons From the Field. Journal of Management Information Systems (20:4), pp. 85-113.
19. Dennis, A. R., G. Hayes, and Daniels, R. M. (1999) Business Process Modeling with Group Support Systems. In: Journal of Management Information Systems (15:4), pp. 115-142.
20. Feller, J.; Finnegan, P. and Nilsson, O. (2008) We Have Everything to Win: Collaboration and Open Innovation in Public Administration. In: Proceedings of the International Conference on Information Systems (ICIS 2008), Paper 214. Paris, France. http://aisel.aisnet.org/icis2008/214
21. Fisher, D. M. (2004): The Business Process Maturity Model. A Practical Approach for Identifying Opportunities for Optimization.
22. Gil-Garcia, R.; Chengalur-Smith, I.S.; Duchessi, P. (2007) Collaborative E-Government: Impediments and Benefits of Information-Sharing Projects in the Public Sector. European Journal of information Systems (16:2), pp. 121-133.
23. Grover, V., Jeong, S., Kettinger, W. and Teng, J. (1995) The Implementation of Business Process Reengineering. In: Journal of Management Information Systems (12:1), pp. 109-44.
24. Hammer, M. (2007) The Process Audit. In: Harvard Business Review (85:4), pp. 111-123.
25. Hammer, M. and Stanton, S. (1994) The Reengineering Revolution. New York: Harper Business Press.
26. Hammer, M.; Champy, J. (1993): Reengineering the Corporation. A Manifesto for Business Revolution. New York.
27. Hevner, S. March, J. Park, and S. Ram (2004) Design Science Research in Information Systems, Management Information Systems Quarterly, 28, 1, pp. 75-105.
28. Hung, R.Y.-Y. (2006): Business Process Management as Competitive Advantage: A Review and Empirical Study. In: Journal of Total Quality Management & Business Excellence, 17, 1, pp. 21-40.
29. Johansson, H.; McHugh, P.; Pendlebury, J. and Wheeler, W. (1993) Business Process Reengineering: Breaking Point Strategies for Market Dominance. John Wiley & Sons, West Sussex.
30. Khoong, C. M. (1996) Culture-Sensitive, Strategy-Level Reengineering. In: INFOR (34:1), pp. 43-56.
31. Klein, M. (1994) Reengineering Methodologies and Tools: A Prescription for Enhancing Success. Ín: Information Systems Management (11:2), pp. 30-35.
32. Lenk, K., Traunmüller, R. and Wimmer, M. (2001). Electronic Business Invading the Public Sector: Considerations on Change and Design. In Proceedings of the 34th Hawaii International Conference on System Sciences. Hawaii.
33. Magdaleno, A. M.; Cappelli, C.; Baiao, F. A.; Santoro, F. M., and Araujo, R. (2008) Towards Collaboration Maturity in Business Processes: An Exploratory Study in Oil Production Process. Information Systems Management, 25, 4, pp. 302-318.
34. Marchand, D. and Stanford, M. (1995) Business Process Redesign: A Framework for Harmonizing People, Information and Technology. In: V. Gover, and W.J. Kettinger (Eds.) Business Process Change: Concepts, Methods and Technologies. Idea Group, Hershey, PA.
35. McAdam, R. and Donaghy, J. (1999) Business Process Re-Engineering in the Public Sector-A Study of Staff Perceptions and Critical Success Factors. In: Business Process Management Journal (5:1), pp. 33-49.
36. Niehaves, B. (2007a) On Epistemological Diversity in Design Science-New Vistas for a Design-Oriented IS Research? In: Proceedings of the International Conference on Information Systems (ICIS2007). Montréal, Québec, Canada.
37. Niehaves, B. (2007b) Innovation Processes in the Public Sector-New Vistas for an Interdisciplinary Perspective on eGovernment Research? In: Lecture Notes in Computer Science, (2007b) 4656, pp. 23-34.
38. Niehaves, B. (2009) Open Process Innovation: A Multi-Method Study on the Involvement of Customers and Consultants in Public Sector BPM. In: Proceedings of the European Conference on Information Systems (ECIS), Verona, Italy.
39. Niehaves, B. and Kobayashi, M. (2009) Towards a Theory of Reform Governance: Do Politico-Administrative System Variables Influence Reform Policy Networks in German and Japanese Local Governments? In: Proceedings of the International Conference IRSPM. Copenhagen.
40. Parker, M.M.P. (1996) Strategic Transformation and Information Technology: Paradigms for Performing While Transforming. Prentice-Hall, New York.
41. Pratchett, L. (1998). Technological Bias in an Information Age: ICT Policy Making in Local Government. In: Public Administration in an Information Age (Snellen, I. and van de Donk, W.; Eds.), 207-221. IOS Press, Amsterdam.
42. Rethemeyer, R.K. (2007) The Empires Strike Back: Is the Internet Corporatizing Rather than Democratizing Policy Processes? In: Public Administration Review (67:2), pp 199-215.
43. Rosemann, M.; de Bruin, T. (2005): Towards a Business Process Management Maturity Model. In: Proceedings of the 13th European Conference on Information Systems (ECIS 2005). Regensburg.
44. Rosemann, M.; de Bruin, T.; Power, B. (2006): A Model to Measure Business Process Management Maturity and Improve Performance. In Jeston, J.; Nelis, J. (Hrsg.): Business process management: practical guidelines to successful implementations. Burlington, pp. 299-315.
45. Rowley, T.; Behrens, D., and Krackhardt, D. (2000) Redundant Governance Structures: An Analysis of Structural and Relational Embeddedness in the Steel and Semiconductor Industry. Strategic Management Journal, 21, pp. 369-386.
46. Sarker, S.; Sarker, S.; Sidorova, A. (2006) Understanding Business Process Change Failure: An Actor-Network Perspective. Journal of Management Information Systems (23:1), pp. 51-86.
47. Shabana, A. (1996) The Effect of Outside Consultants Involvement Over the Success of BPR Projects. College of Business Administration, A&M University Press.
48. Tarafdar, M. and Gordon, S. R. (2007) Understanding the Influence of Information Systems Competency on Process Innovation: A Resource-Based View. Journal of Strategic Information Systems (16:4), pp. 353-392.
49. Venkatraman, N. (1994) IT-Enabled Business Transformation: From Automation to Business Scope Redefinition. In: Sloan Management Review (35:2), pp. 73-87.
50. Willcocks, L. and Smith, G. (1995) IT-enabled Business Process Reengineering-Organizational and Human Resource Dimensions. In: Journal of Strategic Information Systems (4:3), pp. 279-301.
51. Williamson, O. E. (1975) Markets and Hierarchies: Analysis and Antitrust Implications. Free Press, New York, NY.
52. Wollmann, H. (2000). Local Government Modernization in Germany: Between Incrementalism and Reform Waves. Public Administration, 78 (4), 915-936.
53. Wu, I. L. (2002) A Model for Implementing BPR Based on Strategic Perspectives-An Empirical Study. In: Information & Management (39:4), pp. 313-324.
54. Zairi, M. (1997). Business Process Management: A Boundaryless Approach to Modern Competitiveness. Business Process Management Journal, 3(1), 64-80.
55. Zirger, B. and Maidique, M. (1990) A Model of new Product Development: An Empirical Test. In: Management Science (36:7), pp. 867-883.