From BPO to BPM: An assessment of the BPO vendor's ability to make a successful transition

Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006

Volumn 5, Issue , 2006, Pages 3136-3142

  Kumar, Banerjee Probir ^a   Wei, K K ^a   Ma, Louis ^a   Lee, Daniel O K ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Business process management; Business process outsourcing; Information systems success; Off shoring

Indexed keywords

BUSINESS PROCESS EXECUTION; BUSINESS PROCESS MANAGEMENT; BUSINESS PROCESS OUTSOURCING; CONCEPTUAL MODEL; COST BENEFITS; INFORMATION SYSTEMS SUCCESS; OFF-SHORING; RECIPROCAL COMMUNICATIONS; SHARED UNDERSTANDING;

ENTERPRISE RESOURCE MANAGEMENT; OUTSOURCING;

INFORMATION SYSTEMS;

EID: 84870376268     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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