A cultural analysis of ERP-enabled business process management strategy and governance in Indian organisations

ACIS 2009 Proceedings - 20th Australasian Conference on Information Systems

Volumn , Issue , 2009, Pages 36-45

  Jayaganesh, Malini ^a   Shanks, Graeme ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

BPM governance; BPM strategy; Business process management; Enterprise resource planning systems; India

Indexed keywords

BPM GOVERNANCE; BPM STRATEGY; BUSINESS PROCESS MANAGEMENT; ENTERPRISE RESOURCE PLANNING SYSTEMS; INDIA;

ENTERPRISE RESOURCE MANAGEMENT; INDUSTRY; INFORMATION SYSTEMS; RESEARCH;

ENTERPRISE RESOURCE PLANNING;

EID: 84869108058     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (27)

1. Agrawal V.K. and Haleem A. (2003) Culture, Environmental Pressures and the Factors for Successful Implementation of Business Process Engineering and Computer-based Information Systems, Global Journal of Flexible Systems Management, 4(1&2), 27-46.
2. Armistead, C., & Machin, S. (1997). Implications of business process management for operations management. International Journal of Operations & Production Management, 17(9), 886-898.
3. Avison, D. and J. Malaurent (2007). "Impact of cultural differences: A case study of ERP introduction in China. " International Journal of Information Management 27(5):368-374.
4. Bandara, Wasana and Gable, Guy G. and Rosemann, Michael (2006) Business Process Modelling Success: An Empirically Tested Measurement Model. In Straub, D. and Klein, S., Eds. Proceedings International Conference on Information Systems, pages pp. 1-20, Milwaukee, Wisconsin, USA.
5. Carton, F. and Adam, F. (2003) Analysing the Impact of Enterprise Resource Planning Systems Roll-outs in Multi-National Companies, Electronic Journal of Information Systems Evaluation, 6(2).
6. Davison, R. and Martinsons, M.G.(2002) Empowerment or enslavement? A case of process-based organisational change in Hong Kong. Information Technology and People 15, 1, 42-59.
7. Finney S, Corbett M (2007) ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal 13(3):329-347
8. Frolick, M. N., & Ariyachandra, T. R. (2006). Business performance management: One truth. Information Systems Management, 23(1), 41-48.
9. Gartlan, J. and Shanks, G. (2007) The Alignment of Business and Information Technology Strategy in Australia, Australian Journal of Information Systems, 14:2, 113-139
10. Hawking P. (2007) Implementing ERP Systems Globally: Challenges and Lessons Learned for Asian Countries, Journal of Business Systems, Governance and Ethics, 2, 1.
11. Hofstede, G. (1980). Culture's consequences: International differences in work-related values., CA: Sage.
12. House, R. J., Hanges, P. J., Javidan, M., Dorfman, P., & Gupta, V. (Eds.). (2004). Culture, leadership, and organizations: the GLOBE study of 62 societies. Thousand Oaks, California: Sage Publications.
13. Kohlbacher, M.: Process Orientation of Manufacturing Companies in: Proceedings of the GBDI Tenth International Conference. (2008), S. 142-149
14. Klaus H, Rosemann M, Gable GG (2000) What is ERP? Information Systems Frontiers, 2(2):141-162
15. K. Kumar, J. Hillergersberg, ERP experiences and evolution, Communication of the ACM 43 (4) (2000) 23-26.
16. Larsen, M.H. & Klischewski, R. (2004). Process Ownership Challenges in IT-Enabled Transformation of Interorganizational Business Processes. Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS 37). January 5-8, Hawaii, USA.
17. Olson, D.L., Chae, B. and Sheu, C. (2005) 'Issues in multinational ERP implementation', Int. J. Services and Operations Management, Vol. 1, No. 1, pp.7-21.
18. Rosemann, M., de Bruin, T. and Power, B. (2006). A Model to Measure BPM Maturity and Improve Performance in Business Process Management. Practical Guidelines to Successful Implementations. Eds. J. Jeston and J. Nelis. Elsevier, 299-315.
19. th January 2009
20. Sheu C., Yen R and Krumwiede D. (2003) The effect of national differences on multinational ERP implementation: an exploratory study, Total Quality Management and Business Excellence 14 (6).
21. Simonsson, M., Lagerstorm, R. and Johnson, P. (2008) A Bayesian Network for IT Governance Performance Prediction, 10th International Conference on Electronic Commerce, Innsbruck
22. Soh C, Kien SS, Tay-Yap J, (2000) Enterprise Resource Planning: Cultural Fits and Misfits: Is ERP a Universal Solution?. Communications of the ACM 43(4):47-51
23. Tarafdar, M., Roy R.K. (2003), "Analyzing the adoption of enterprise resource planning systems in Indian organizations: a process framework", Journal of Global I.T. Management, vol 6, pp.31.
24. Weill, P. and Ross, J.W. (2004) IT Governance: How top performers manage IT decision rights for superior results, Harvard Business School Press, Massachusetts.
25. Yin, R.K. (2003) Case Study Research-Design and Methods, 3rd Edition, Sage, Thousand Oaks.
26. Yu, C-S. (2005) 'Causes influencing the effectiveness of the post-implementation ERP system', Industrial Management & Data Systems, Vol. 105, No. 1, pp.115-132.
27. Zingales, L. (1997). Corporate Governance, Working paper 630-, National Bureau of Economic Research, Cambridge, Massachusetts.