Principles of business process management

Managing Service Quality: An International Journal

Volumn 6, Issue 6, 1996, Pages 48-52

  Armistead, Colin ^a  

^a BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

BPR; Organizational change; Organizational structure; Teams

Indexed keywords

EID: 33744999507     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610149239     Document Type: Article

References (2)

1. Parnaby, J., “A systems approach to the implementation of JIT methodologies in Lucas Industries”, International Journal of Production Research, Vol. 26 No. 3, 1988, pp. 293-302.
2. Armistead, C.G., “Untangling the intangibles: managing by service processes”, Professorial inaugural lecture, Bournemouth University, 1995.