The impact of ISO 9001 standard and the EFQM model: The view of the assessors

Total Quality Management and Business Excellence

Volumn 22, Issue 2, 2011, Pages 197-218

  Heras Saizarbitoria, Iñaki ^a   Casadesús, Martí ^b   Marimón, Frederic ^c  

^a UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

^b UNIVERSITY OF GIRONA   (Spain)

^c UNIVERSITAT INTERNACIONAL DE CATALUNYA   (Spain)

Author keywords

Assessors; EFQM; ISO 9000; Motivation; Performance; Quality management models; Self assessment

Indexed keywords

EID: 79951843500     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2010.532330     Document Type: Article

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