Familiness and market orientation: A stakeholder approach

Journal of Family Business Strategy

Volumn 2, Issue 1, 2011, Pages 34-42

  Cabrera Suárez, M Katiuska ^a   De la Cruz Deniz Deniz M ^a   Martín Santana, Josefa D ^a  

^a UNIVERSITY OF LAS PALMAS DE GRAN CANARIA   (Spain)

Author keywords

Familiness; Market orientation; Resource based view; Stakeholder theory

Indexed keywords

EID: 79951550115     PISSN: 18778585     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jfbs.2011.01.001     Document Type: Article

References (91)

1. Arregle J.L., Hitt M.A., Sirmon D.G., Very P. The development of organizational social capital: Attributes of family firms. Journal of Management Studies 2007, 44(1):73-95.
2. Astrachan J.H. Strategy in family business: Toward a multidimensional research agenda. Journal of Family Business Strategy 2010, 1(1):6-14.
3. Astrachan J.H., Jaskiewicz P. Emotional returns and emotional costs in privately held family businesses: Advancing traditional business valuation. Family Business Review 2008, 21(2):139-149.
4. Astrachan J.H., Pieper T.M. Welcome from the editor. Journal of Family Business Strategy 2010, 1(1):1-5.
5. Avlonitis G.J., Gounaris S.P. Marketing orientation and company performance: Industrial vs. consumer goods companies. Industrial Marketing Management 1997, 26(5):385-402.
6. Berrone P., Cruz C., Gomez-Mejia L.R., Larraza-Quintana M. Socioemotional wealth and corporate responses to institutional pressures: Do family-controlled firms pollute less?. Administrative Science Quarterly 2010, 55(1):82-113.
7. Bertrand M., Schoar A. The role of family in family firms. Journal of Economic Perspectives 2006, 20(2):73-96.
8. Bhattacharya C.B., Korschun D., Sen S. Strengthening stakeholder-company relationships through mutually beneficial corporate social responsibility initiatives. Journal of Business Ethics 2009, 85(Suppl. 2):257-272.
9. Cabrera-Suárez K., Saá-Pérez P., García-Almeida D. The succession process from a resource- and knowledge-based view of the family firm. Family Business Review 2001, 14(1):37-48.
10. Carr J.C., Lopez T.B. Examining market orientation as both culture and conduct: Modeling the relationships between market orientation and employee responses. Journal of Marketing Theory and Practice 2007, 15(2):113-125.
11. Carrigan M., Buckley J. 'What's so special about family business? An exploratory study of UK and Irish consumer experiences of family businesses. International Journal of Consumer Studies 2008, 32(6):656-666.
12. Celuch K.G., Kasouf C.J., Strieter J.C. The influence of organizational market orientation on individual-level market-oriented cognitions. Psychology and Marketing 2000, 17(11):935-954.
13. Chrisman J.J., Chua J.H., Litz R. A unified systems perspective of family firm performance: An extension and integration. Journal of Business Venturing 2003, 18(4):467-472.
14. Chrisman J.J., Chua J.H., Sharma P. Trends and directions in the development of a strategic management theory of the family firm. Entrepreneurship Theory and Practice 2005, 29(5):555-576.
15. Chrisman J.J., Chua J.H., Steier L. Sources and consequences of distinctive familiness: An introduction. Entrepreneurship Theory and Practice 2005, 29(3):237-247.
16. Chua J.H., Chrisman J.J., Sharma P. Defining the family business by behavior. Entrepreneurship: Theory and Practice 1999, 23(4):19-39.
17. Cooper M.J., Upton N., Seaman S. Customer relationship management: A comparative analysis of family and nonfamily business practices. Journal of Small Business Management 2005, 43(3):242-256.
18. Craig J.B., Dibrell C., Davis P.S. Leveraging family-based brand identity to enhance firm competitiveness and performance in family businesses. Journal of Small Business Management 2008, 46(3):351-371.
19. Danes S.M., Stafford K., Haynes G., Amarapurkar S.S. Family capital of family firms: Bridging human, social, and financial capital. Family Business Review 2009, 22(3):199-215.
20. Day G.S. The capabilities of market-driven organizations. Journal of Marketing 1994, 58(4):37-52.
21. Day G.S. The market driven organization: Understanding, attracting, and keeping valuable customers 1999, Free Press, New York.
22. Déniz-Déniz M.C., De Saa-Pérez P. A resource-based view of corporate responsiveness toward employees. Organization Studies 2003, 24(2):299-319.
23. Deshpandé R., Farley J.U., Webster F.E. Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing 1993, 57(3):23-37.
24. Dickson P.R The static and dynamic mechanics of competition: A comment on hunt and Morgan's comparative advantage theory. Journal of Marketing 1996, 60(4):102-106.
25. Dyer W.G. Examining the " family effect" on firm performance. Family Business Review 2006, 19(4):253-273.
26. Fiol C.M. Managing culture as a competitive resource: An identity-based view of sustainable competitive advantage. Journal of Management 1991, 17(1):191-211.
27. Freeman R.E. Strategic management: A stakeholder approach 1984, Pitman, Boston, MA.
28. García de Madariaga J., Valor C. Stakeholders management systems: Empirical insights from relationship marketing and market orientation perspectives. Journal of Business Ethics 2007, 71(4):425-439.
29. Gebhardt G.F., Carpenter G.S., Sherry J.F. Creating a market orientation: A longitudinal, multifirm, grounded analysis of cultural transformation. Journal of Marketing 2006, 70(4):37-55.
30. Greenley G.E., Hooley G.J., Broderick A.J., Rudd J.M. Strategic planning differences among different multiple stakeholder orientation profiles. Journal of Strategic Marketing 2004, 12(3):163-182.
31. Greenley G.E., Hooley G.J., Rudd J.M. Market orientation in a multiple stakeholder orientation context: Implications for marketing capabilities and assets. Journal of Business Research 2005, 58(11):1483-1494.
32. Habbershon T.G., Williams M.L. A resource-based framework for assessing the strategic advantages of family firms. Family Business Review 1999, 12(1):1-25.
33. Handelman J.M., Arnold S.J. The role of marketing actions with a social dimension: Appeals to the institutional environment. Journal of Marketing 1999, 63(3):33-48.
34. Handler W.C. Succession in family firms: A mutual role adjustment between entrepreneur and next-generation family members. Entrepreneurship Theory and Practice 1990, 15(1):37-51.
35. Harris L.C., Ogbonna E. Strategic human resource management, market orientation, and organizational performance. Journal of Business Research 2001, 51(2):157-166.
36. Harris L.C. Sabotaging market-oriented culture change: an exploration of resistance justification and approaches. Journal of Marketing Theory and Practice 2002, 10(3):58-75.
37. Hoffman J., Hoelscher M., Sorenson R. Achieving sustained competitive advantage: A family capital theory. Family Business Review 2006, 19(2):135-145.
38. Homburg C., Pflesser C. A multiple-layer model of market-oriented organizational culture: Measurement issues and performance outcomes. Journal of Marketing Research 2000, XXXVII(November):449-462.
39. Hurley R.F. Putting people back into organizational learning. Journal of Business & Industrial Marketing 2002, 17(4):270-281.
40. Jaworski B.J., Kohli A.K. Market orientation: Antecedents and consequences. Journal of Marketing 1993, 57(3):53-70.
41. Kasper, H. (1997). Corporate culture and market orientation in services: A matter of definition and communication (pp. 663-668). Paper presented at the 26th EMAC Conference, Warwick.
42. Kennedy K.N., Lassk F.G., Goolsby J.R. Customer mind-set of employees throughout the organization. Journal of the Academy of Marketing Science 2002, 30(2):159-171.
43. Kimery K.M., Rinehart S.M. Markets and constituencies: An alternative view of the marketing concept. Journal of Business Research 1998, 43(3):117-124.
44. Kohli A.K., Jaworski B.J. Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing 1990, 54(2):1-18.
45. Kohli A.K., Jaworski B.J., Kumar A. MARKOR: A measure of market orientation. Journal of Marketing Research 1993, 30(4):467-477.
46. Langerak F. Effects of market orientation on the behaviors of salespersons and purchasers, channel relationships, and performance of manufacturers. International Journal of Research in Marketing 2001, 18(3):221-234.
47. Le Breton-Miller I., Miller D. Why do some family businesses out-compete? Governance, long-term orientations, and sustainable capability. Entrepreneurship Theory and Practice 2006, 30(6):731-746.
48. Litz R.A. The family business: Toward definitional clarity. Family Business Review 1995, 8(2):71-81.
49. Maignan I., Ferrell O.C. Corporate social responsibility and marketing: An integrative framework. Journal of the Academy of Marketing Science 2004, 32(1):3-19.
50. Matsuno K., Mentzer J.T., Rentz J.O. A conceptual and empirical comparison of three market orientation scales. Journal of Business Research 2005, 58(1):1-8.
51. Meznar M., Chrisman J.J., Carroll A.B. Social responsibility and strategic management: Toward an enterprise strategy classification. Business and Professional Ethics Journal 1990, 10(1):47-66.
52. Miller D., Le Breton-Miller I. Challenge versus advantage in family business. Strategic Organization 2003, 1(1):127-134.
53. Miller D., Le Breton-Miller I. Management insights from great and struggling family businesses. Long Range Planning 2005, 38(6):517-530.
54. Miller D., Le Breton-Miller I. Family governance and firm performance: Agency, stewardship, and capabilities. Family Business Review 2006, 19(1):73-87.
55. Miller D., Le Breton-Miller I., Scholnick B. Stewardship vs. stagnation: An empirical comparison of small family and non-family businesses. Journal of Management Studies 2008, 45(1):51-78.
56. Mitchell R.K., Agle B.R., Wood D.J. Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review 1997, 22(4):853-886.
57. Morgan N.A., Vorhies D.W., Mason C.H. Market orientation, marketing capabilities, and firm performance. Strategic Management Journal 2009, 30(8):909-920.
58. Morgan R.M., Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 1994, 58(3):20-38.
59. Murillo D., Lozano J.M. SMEs and CSR: An approach to CSR in their own words. Journal of Business Ethics 2006, 67(3):227-240.
60. Narver J.C., Slater S.F. The effect of a market orientation on business profitability. Journal of Marketing 1990, 54(4):20-35.
61. Narver J.C., Slater S.F. Additional thoughts on the measurement of market orientation: A comment on Deshpandé and Farley. Journal of Market Focused Management 1998, 2(1):233-236.
62. Omran M., Atrill P., Pointon J. Shareholders versus stakeholders: Corporate mission statements and investor returns. Business Ethics: A European Review 2002, 11(4):318-326.
63. Orth U.R., Green M.T. Consumer loyalty to family versus non-family business: The roles of store image, trust and satisfaction. Journal of Retailing and Consumer Services 2009, 16(4):248-259.
64. Ortiz-Avram D., Kühne S. Implementing responsible business behavior from a strategic management perspective: Developing a framework for Austrian SMEs. Journal of Business Ethics 2008, 82(2):463-475.
65. Pearson A.W., Carr J.C., Shaw J.C. Toward a theory of familiness: A social capital perspective. Entrepreneurship Theory and Practice 2008, 32(6):949-969.
66. Pesqueux Y., Damak-Ayadi S. Stakeholder theory in perspective. Corporate Governance 2005, 5(2):5-21.
67. Poza E.J., Hanlon S., Kishida R. Does the family business interaction factor represent a resource or a cost?. Family Business Review 2004, 17(2):99-118.
68. Putnam R.D. Bowling alone: The collapse and revival of American community 2000, Simon and Schuster, New York.
69. Russo A., Perrini F. Investigating stakeholder theory and social capital: CSR in large firms and SMEs. Journal of Business Ethics 2010, 91(2):207-221.
70. Sachs S., Ruhli E. Changing managers' values towards a broader stakeholder orientation. Corporate Governance 2005, 5(2):89-98.
71. Salvato C. Dynamic capabilities in family businesses. Keynote speech at the fifth workshop on family firms management research 2009.
72. Schlosser F.K., Mcnaughton R.O.D.B. Internal stakeholder views of a market orientation strategy: Implications for implementation. Journal of Strategic Marketing 2007, 15(4):307-325.
73. Sharma P. Commentary: Familiness: Capital stocks and flows between family and business. Entrepreneurship Theory and Practice 2008, 32(6):971-977.
74. Simberová I., Pollard D. Stakeholder relations focus in marketing concepts of companies. Economics and Management 2008, 13:305-312.
75. Sirgy M.J. Measuring corporate performance by building on the stakeholders model of business ethics. Journal of Business Ethics 2002, 35(3):143-162.
76. Sirmon D.G., Hitt M.A. Managing resources: Linking unique resources, management, and wealth creation in family firms. Entrepreneurship Theory and Practice 2003, 27(4):339-358.
77. Slater S.F., Narver J.C. Market orientation and the learning organization. Journal of Marketing 1995, 59(3):63-74.
78. Sorenson R.L., Goodpaster K.E., Hedberg P.R., Yu A. The family point of view, family social capital, and firm performance: An exploratory test. Family Business Review 2009, 22(3):239-253.
79. Steier L. Next-generation entrepreneurs and succession: An exploratory study of modes and means of managing social capital. Family Business Review 2001, 14(3):259-276.
80. Sundaramurthy C., Kreiner G.E. Governing by managing identity boundaries: The case of family businesses. Entrepreneurship Theory and Practice 2008, 32(3):415-436.
81. Teece D.J. Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal 2007, 28(13):1319-1350.
82. Tokarczyk J., Hansen E., Green M., Down J. A resource-based view and market orientation theory examination of the role of " familiness" in family business success. Family Business Review 2007, 20(1):17-31.
83. Tsai M.T., Shih C.M. The impact of marketing knowledge among managers on marketing capabilities and business performance. International Journal of Management 2004, 21(4):524-530.
84. Villanueva J., Sapienza H.J. Goal tolerance, outside investors, and family firm governance. Entrepreneurship Theory and Practice 2009, 33(6):1193-1199.
85. Vorhies D.W. An investigation of the factors leading to the development of marketing capabilities and organizational effectiveness. Journal of Strategic Marketing 1998, 6(1):3-23.
86. Vorhies D.W., Harker M. The capabilities and performance advantages of market-driven firms: An empirical investigation. Australian Journal of Management 2000, 25(2):145-172.
87. Vorhies D.W., Morgan R.E., Autry C.W. Product-market strategy and the marketing capabilities of the firm: Impact on market effectiveness and cash flow performance. Strategic Management Journal 2009, 30(12):1310-1334.
88. Yau O.H.M., Chow R.P.M., Sin L.Y.M., Tse A.C.B., Luk C.L., Lee J.S.Y. Developing a scale for stakeholder orientation. European Journal of Marketing 2007, 41(11/12):1306-1327.
89. Zahra S.A., Neubaum D.O., Larraņeta B. Knowledge sharing and technological capabilities: The moderating role of family involvement. Journal of Business Research 2007, 60(10):1070-1079.
90. Zeithaml C.P., Zeithaml V.A. Environmental management: Revising the marketing perspective. Journal of Marketing 1984, 48(2):46-53.
91. Zellweger T.M., Eddleston K.A., Kellermanns F.W. Exploring the concept of familiness: Introducing family firm identity. Journal of Family Business Strategy 2010, 1(1):54-63.