Can confidence come too soon? Collective efficacy, conflict and group performance over time

Organizational Behavior and Human Decision Processes

Volumn 113, Issue 1, 2010, Pages 13-24

  Goncalo, Jack A ^a   Polman, Evan ^b   Maslach, Christina ^c  

^a School of Industrial and Labor Relations   (United States)

^b NEW YORK UNIVERSITY   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Collective efficacy; Group performance; Process conflict

Indexed keywords

EID: 77955276215     PISSN: 07495978     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.obhdp.2010.05.001     Document Type: Article

References (111)

1. Allport G. The nature of prejudice 1954, Addison-Wesley, New York.
2. Ambady N., Rosenthal R. Half a minute: Predicting teacher evaluations from thin slices of behavior and physical attractiveness. Journal of Personality and Social Psychology 1993, 64:431-441.
3. Audia P.G., Goncalo J.A. Success and creativity over time: A study of inventors in the hard-disk drive industry. Management Science 2007, 53:1-15.
4. Audia P.G., Locke E.A., Smith K.G. The paradox of success: An archival and a laboratory study of strategic persistence following radical environmental change. Academy of Management Journal 2001, 43(5):837-853.
5. Balkundi P., Harrison D.A. Ties, leaders, and time in teams: Strong inference about network structure's effects on team viability and performance. Academy of Management Journal 2006, 49:49-68.
6. Bandura A. Social foundations of thought and action: A social cognitive theory 1986, Prentice-Hall, New Jersey.
7. Bandura A. Self efficacy: The exercise of control 1997, W.H. Freeman Company, USA.
8. Bandura A. Exercise of human agency through collective-efficacy. Current Directions in Psychological Science 2000, 9(3):75-78.
9. Bandura A., Jourden F.J. Self-regulatory mechanisms governing the impact of social comparison on complex decision making. Journal of Personality and Social Psychology 1991, 60:941-951.
10. Bandura A., Locke E.A. Negative self-efficacy and goal effects revisited. Journal of Applied Psychology 2003, 88:89-99.
11. Behfar, K. E., Mannix, E. A., Peterson, R. S., & Trochim, W. M. K. (2008). Coordinating both people and task: Revisiting and explicating the process conflict construct. Paper presented at the Academy of Management, Anaheim, CA.
12. Behfar K.J., Peterson R.S., Mannix E.A., Trochim W.M.K. The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies and team outcomes. Journal of Applied Psychology 2008, 93(1):170-188.
13. Bies R.J. The predicament of injustice: The management of moral outrage. Research in organizational behavior 1987, 289-319. JAI Press, Greenwich CT. L.L. Cummings, B. Staw (Eds.).
14. Blau P. Inequality and heterogeneity 1977, Free Press, New York.
15. Boulding K. Conflict and defense 1963, Harper and Row, New York.
16. Brewer M.B. Ingroup bias in the minimal intergroup situation: A cognitive motivational analysis. Psychological Bulletin 1979, 86:307-324.
17. Brown M.W., Cudeck R. Alternative ways of assessing model fit. Testing structural equation models 1993, 136-162. Sage, Beverly Hills, CA. K.A. Bollen, Long (Eds.).
18. Byrne D. The attraction paradigm 1971, Academic Press, New York.
19. Chatman J.A., Flynn F.J. The influence of demographic composition on the emergence and consequences of cooperative norms in groups. Academy of Management Journal 2001, 44(5):956-974.
20. De Dreu C.K.W., Nijstad B.A., van Knippenberg D. Motivated information processing in group judgment and decision making. Personality and Social Psychology Review 2008, 43(4):539-552.
21. De Dreu C.K.W., Weingart L.R. Task versus relationship conflict and team effectiveness: A meta-analysis. Journal of Applied Psychology 2003, 88:741-749.
22. Ericksen J., Dyer L. Right from the start: Exploring the effects of early team events on subsequent project team development and performance. Administrative Science Quarterly 2004, 49:438-471.
23. Feltz D.L., Lirgg C.D. Perceived team and player efficacy in hockey. Journal of Applied Psychology 1998, 83(4):557-564.
24. Fiske S.T. What we know about bias and intergroup conflict, the problem of the century. Current Directions in Psychological Science 2002, 11(4):123-128.
25. Flynn F.J., Chatman J.A. " What's the norm here?" Social categorization as a basis for group norm development. Research in groups and teams 2003, 135-160. JAI Press, Elsevier Science, London. J. Polzer, E. Mannix, M. Neale (Eds.).
26. Flynn F.J., Chatman J.A., Spataro S. Getting to know you: The influence of personality on the impression formation and performance of demographically different people in organizations. Administrative Science Quarterly 2001, 46(3):414-442.
27. Gersick C.J.G. Time and transition in work teams: Toward a new model of group development. Academy of Management Journal 1988, 32:274-309.
28. Gersick C.J.G. Marking time: Predictable transitions in task groups. Academy of Management Journal 1989, 32:274-309.
29. Gibson C.B. The efficacy advantage: Factors related to the formation of group efficacy. Journal of Applied Social Psychology 2003, 33(10):2153-2186.
30. Gibson C.B., Earley P.C. Collective cognition in action: Accumulation, interaction, examination and accommodation in the development and operation of group efficacy beliefs in the workplace. Academy of Management Review 2007, 32(2):438-458.
31. Gibson C.B., Randel A.E., Earley C.P. Understanding group efficacy: An empirical test of multiple assessment methods. Group and Organization Management 2000, 25(1):67-97.
32. Gist M.E., Mitchell T.R. Self-efficacy: A theoretical analysis of its determinants and malleability. Academy of Management Review 1992, 17:183-211.
33. Goncalo J.A., Duguid M.M. Hidden consequences of the group serving bias: Causal attributions and the quality of group decision making. Organizational Behavior and Human Decision Processes 2008, 107:219-233.
34. Goncalo J.A., Staw B.M. Individualism-collectivism and group creativity. Organizational Behavior and Human Decision Processes 2006, 100:96-109.
35. Granovetter M.S. The strength of weak ties. American Journal of Sociology 1973, 78:1360-1380.
36. Greer, L. L., & Jehn, K. A. (2007). The pivotal role of negative affect in understanding the effects of process conflict on group performance. In Mannix, E.A., Neale, M.A. & Anderson, C.A. (Eds.), Research on Managing Groups and Teams (Vol. 10, pp. 21-43).
37. Greer L.L., Jehn K.A., Mannix E.A. Conflict transformation: A longitudinal investigation of the relationship between different types of intra-group conflict and the moderating role of conflict resolution. Small Group Research 2008, 39:278.
38. Gully S.M., Incalcaterra K.A., Joshi A., Beaubien J.M. A meta-analysis of team-efficacy, potency, and performance: Interdependence and level of analysis as moderators of observed relationships. Journal of Applied Psychology 2002, 87(5):819-832.
39. Guzzo R.A., Dickson M.W. Teams in organizations: Recent research on performance and effectiveness. Annual Review of Psychology 1996, 47:307-338.
40. Guzzo R., Wagner D., MacGuire E., Herr B., Hawley C. Implicit theories and the evaluation of group processes and performance. Organizational Behavior and Human Decision Processes 1986, 36:279-295.
41. Guzzo R.A., Yost P.R., Campbell R.J., Shea G.P. Potency in groups: Articulating a construct. British Journal of Social Psychology 1993, 32(1):87-106.
42. Hackman J.R. Design of work teams. Handbook of organizational behavior 1987, 315-342. Prentice-Hall, Englewood Cliffs, NJ. J.W. Lorsch (Ed.).
43. Harrison D.A., Klein K.J. What's the difference? Diversity constructs as separation, variety of disparity in organizations. Academy of Management Review 2007, 32(4):1199-1228.
44. Harrison D.A., Price K., Bell M. Beyond relational demography: Time and the effects of surface- and deep-level diversity on work group cohesion. Academy of Management Journal 1998, 41:96-107.
45. Harrison D.A., Price K., Gavin J.H., Florey A.T. Time, teams and task performance: Changing effects of surface and deep level diversity on group functioning. Academy of Management Journal 2002, 45(5):1029-1045.
46. Hiller N.J., Hambrick D.C. Conceptualizing executive hubris: The role of (hyper) core-self evaluations in strategic decision making. Strategic Management Journal 2005, 26:297-319.
47. Hodges L., Carron A.V. Collective-efficacy and group performance. International Journal of Sport Psychology 1992, 23:48-59.
48. Hu L., Bentler P.M. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling 1999, 6:1-55.
49. Jackson S.E., Mary K.E., Whitney K. Understanding the dynamics of diversity in decision making teams. Team decision-making effectiveness in organizations 1995, 204-261. Jossey-Bass, San Francisco, CA. R.A. Guzzo, E. Salas (Eds.).
50. James L.R. Aggregation bias in estimates of perceptual agreement. Journal of Applied Psychology 1982, 67:219-229.
51. *: An assessment of within-group interrater agreement. Journal of Applied Psychology 1993, 78(2):306-309.
52. Janis I. Groupthink. Psychology Today 1971, 5(6):308-317.
53. Jehn K.A. A multi-method examination of the benefits and detriments of intra-group conflict. Administrative Science Quarterly 1995, 40:256-282.
54. Jehn K.A. A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly 1997, 42:530-557.
55. Jehn K.A., Bendersky C. Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in organizational behavior 2003, Vol. 25:189-244. JAI Press, Greenwich, CT.
56. Jehn K.A., Mannix E.A. The dynamic nature of conflict: A longitudinal study of intra-group conflict and group performance. Academy of Management Journal 2001, 44(2):238-251.
57. Jehn K.A., Northcraft G., Neaie M. Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly 1999, 44:741-763.
58. Keller R.T. Cross-functional project groups in research and new product development: Diversity, communications, job stress and outcomes. Academy of Management Journal 2001, 44:547-556.
59. Kets De Vries M.F.R., Miller D. The neurotic organization 1984, Jossey-Bass, San Francisco, CA.
60. Kozlowski S.W.J., Klein K.J. A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. Multilevel theory, research and methods in organizations: Foundations, extensions, and new directions 2000, 3-90. Jossey-Bass, San Francisco, CA. K.J. Klein, S.W.J. Kozlowski (Eds.).
61. Krackhardt D. The strength of strong ties: The importance of philos in organizations. Networks and organizations: Structure, form, and action 1992, 216-239. Harvard Business School Press, Boston. N. Nohria, R.G. Eccles (Eds.).
62. Krackhardt D. The ties that torture: Simmelian tie analysis in organizations. Research in the sociology of organizations 1999, 183-210. JAI Press, Stamford, CT. S.B. Bacharach, S.B. Andrews, D. Knoke (Eds.).
63. Lester S.W., Meglino B.M., Korsgaard M.A. The antecedents and consequences of group potency: A longitudinal investigation of newly formed work groups. Academy of Management Journal 2002, 45(2):352-368.
64. MacCallum R.C., Zhang S., Preacher K.J., Rucker D.D. On the practice of dichotomization of quantitative variables. Psychological Methods 2002, 7(1):19-40.
65. MacKinnon D.P., Lockwood C.M., Hoffman J.M., West S.G., Sheets V. A comparison of methods to test the significance of the intervening variable effect. Psychological Methods 2002, 7:83-104.
66. Mannix E.A., Jehn K.A. Let's storm and norm but not right now: Integrating models of group development and performance. Research on managing groups and teams: Temporal issues 2004, Vol. 6:11-38. Elsevier, New York.
67. Mannix E.A., Neale M.A. What differences make a difference? The promise and reality of diverse teams in organizations. Psychological Science in the Public Interest 2005, 6(2):31-55.
68. Marks M.A., Mathieu J.E., Zaccaro S.J. A temporally based framework and taxonomy of team processes. Academy of Management Review 2001, 26:356-376.
69. Mathieu J.E., Button S.B. The examination of relative impact of normative information and self-efficacy on personal goals and performance over time. Journal of Applied Social Psychology 1992, 22(22):1758-1775.
70. Mathieu J.E., Rapp T.L. Laying the foundation for successful team performance trajectories: The roles of team charters and performance strategies. Journal of Applied Psychology 2009, 94(1):90-103.
71. McGrath J.E., Arrow H., Berdahl J.L. The study of groups: Past, present, and future. Personality and Social Psychology Review 2000, 4:95-105.
72. McPherson M., Smith-Lovin L., Cook J.M. Birds of a feather: Homophily in social networks. Annual Review of Sociology 2001, 27:415-444.
73. Milliken F.J., Martins L.L. Searching for common threads: Understanding the multiple effects of diversity in organizational groups. Academy of Management Review 1996, 21:402-433.
74. Mischel L.J., Northcraft G.B. " I think we can, I think we can...": The role of efficacy beliefs in group and team effectiveness. Advances in Group Processes 1997, 14:177-197.
75. Moore D.A., Healy P.J. The trouble with overconfidence. Psychological Review 2008, 115:502-517.
76. Nease A.A., Mudgett B.O., Quiñones M.A. Relationships among feedback sign, self-efficacy, and acceptance of performance feedback. Journal of Applied Psychology 1999, 84:806-814.
77. Nemeth C.J., Personnaz M., Personnaz B., Goncalo J.A. The liberating role of conflict in group creativity: A study in two countries. European Journal of Social Psychology 2004, 34:365-374.
78. Newcomb T. Personality and social change 1943, Dryden, New York.
79. Okhuysen G.A., Waller M.J. Focusing on midpoint transitions: An analysis of boundary conditions. Academy of Management Journal 2002, 45:1056-1065.
80. Peterson R.S., Behfar K.J. The dynamic relationship between performance feedback, trust and conflict in groups: A longitudinal study. Organizational Behavior and Human Decision Processes 2003, 92:102-112.
81. Petty R.E., Cacioppo J.T. Communication and persuasion: Central and peripheral routes to attitude change 1986, Springer-Verlag, New York.
82. Podsakoff P.M., Farh J.H. Effects of feedback sign and credibility on goal setting and task performance. Organizational Behavior and Human Decision Processes 1989, 44:45-67.
83. Postmes T., Spears R., Cihangir S. Quality of group decision making and group norms. Journal of Personality and Social Psychology 2001, 80(6):918-930.
84. Price K.H., Harrison D.A., Gavin J.H. Withholding inputs in team contexts: Member composition, interaction processes, evaluation structure, and social loafing. Journal of Applied Psychology 2006, 91:1375-1384.
85. Reagans R., McEvily B. Network structure and knowledge transfer: The effects of cohesion and range. Administrative Science Quarterly 2003, 48:240-267.
86. Riggs M.L., Knight P.A. The impact of perceived group success-failure on motivational beliefs and attitudes: A causal model. Journal of Applied Psychology 1994, 79:755-766.
87. Riordan C.M. Relational demography within groups: Past developments, contradictions and new directions. Research in personnel and human resources management 2000, Vol. 19:131-173. JAI Press, Greenwich, CT.
88. Sargent L.D., Sue-Chan C. Does diversity affect group efficacy? The intervening role of cohesion and task interdependence. Small Group Research 2001, 32:426-450.
89. Schweiger D.M., Sandberg W.R., Ragan J.W. Group approaches for improving strategic decision making: A comparative analysis of dialectical inquiry, devil's advocacy, and consensus. Academy of Management Journal 1986, 29(1):51-71.
90. Shah P., Jehn K.A. Do friends perform better than acquaintances? The interaction of friendship, conflict and task. Group Decision and Negotiation 1993, 2:149-166.
91. Silver W.S., Mitchell T.R., Gist M.E. Responses to successful and unsuccessful performance: The moderating effect of self-efficacy on the relationship between performance and attributions. Organizational Behavior and Human Decision Processes 1995, 62:286-299.
92. Smith E.R., DeCoster J. Dual-process models in social and cognitive psychology: Conceptual integration and links to underlying memory systems. Personality and Social Psychology Review 2000, 4(2):108-131.
93. Sobel M.E. Asymptotic confidence intervals for indirect effects in structural equations models. Sociological methodology 1982, 290-312. Jossey-Bass, San Francisco. S. Leinhart (Ed.).
94. Stajkovic A.D., Lee D., Nyberg A.J. Collective efficacy, group potency and group performance: Meta-analyses of their relationships and test of a mediation model. Journal of Applied Psychology 2009, 94(3):814-828.
95. Staw B.M. Attributions of the causes of performance: An alternative interpretation of cross-sectional research on organizations. Organizational Behavior and Human Performance 1975, 13:414-432.
96. Steiner I.D. Group process and productivity 1972, Academic Press, New York.
97. Stone D.N. Overconfidence in initial self-efficacy judgements: Effects on decision processes and performance. Organizational Behavior and Human Decision Processes 1994, 59:452-474.
98. Sujan H. Smarter versus harder: An exploratory attributional analysis of salespeople's motivation. Journal of Marketing Research 1986, 1:41-49.
99. Tajfel H. Social identity and intergroup relations 1982, Cambridge University Press, Cambridge.
100. Tasa K., Taggar S., Seijts G.H. The development of collective efficacy in teams: A multi-level and longitudinal perspective. Journal of Applied Psychology 2007, 92(1):17-27.
101. Tasa K., Whyte G. Collective efficacy and vigilant problem solving in group decision making: A non-linear model. Organizational Behavior and Human Decision Processes 2005, 96:119-129.
102. Taylor M.S., Fisher C.D., Ilgen D.R. Individuals' reactions to performance feedback in organizations: A control theory perspective. Research in personnel and human resources management 1984, 81-124. JAI Press, Greenwich, CT. K.M. Rowland, G.R. Ferris (Eds.).
103. Tuckman B.W. Developmental sequence in small groups. Psychological Bulletin 1965, 63:384-389.
104. Van Knippenberg D., Schippers M.C. Work group diversity. Annual Review of Psychology 2007, 58:515-541.
105. Vancouver J.B., Kendall L.N. When self-efficacy negatively relates to motivation and performance in a learning context. Journal of Applied Psychology 2006, 91(5):1146-1153.
106. Wagner J.A. Studies of individualism-collectivism: Effects on cooperation in groups. Academy of Management Journal 1995, 38:152-172.
107. Watson C.B., Chemers M.M., Preisser N. Collective-efficacy: A multilevel analysis. Personality and Social Psychology Bulletin 2001, 7(8):1057-1068.
108. Weingart L.R. Impact of group goals, task component complexity, effort and planning on group performance. Journal of Applied Psychology 1992, 77:682-693.
109. Whyte G. Recasting Janis's groupthink model: The key role of collective-efficacy in decision fiascoes. Organizational Behavior and Human Decision Processes 1998, 73:185-209.
110. Williams M. In whom we trust: Group membership as an affective context for trust development. Academy of Management Review 2001, 26:377-396.
111. Zellmer-Bruhn M.E., Maloney M.M., Bhappu A.D., Salvador R. When and how do differences matter? An exploration of perceived similarity in teams. Organizational Behavior and Human Decision Processes 2008, 107:41-59.