Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis

Journal of Applied Psychology

Volumn 88, Issue 4, 2003, Pages 741-749

  De Dreu, Carsten K W ^a   Weingart, Laurie R ^b  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

^b CARNEGIE MELLON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL TRIAL; CONFLICT; COOPERATION; DECISION MAKING; HUMAN; HUMAN RELATION; JOB SATISFACTION; META ANALYSIS; PERSONNEL MANAGEMENT;

CONFLICT (PSYCHOLOGY); COOPERATIVE BEHAVIOR; DECISION MAKING; EMPLOYEE PERFORMANCE APPRAISAL; HUMANS; INTERPERSONAL RELATIONS; JOB SATISFACTION;

EID: 0042829117     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.88.4.741     Document Type: Article

References (76)

1. Alper, S., Tjosvold, D., & Law, K. S. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology, 53, 625-642.
2. Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management groups. Academy of Management Journal, 39, 123-148.
3. Amason, A. C., & Mooney, A. C. (1999). The effects of past performance on top management team conflict in strategic decision making. International Journal of Conflict Management, 10, 340-359.
4. Amason, A. C., & Schweiger, D. (1997). The effect of conflict on strategic decision making effectiveness and organizational performance. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 101-115). London: Sage.
5. Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000). To your heart's content: A model of affective diversity in top management teams. Administrative Science Quarterly, 45, 802-836.
6. Bradford, K. (1999). Conflict management in buyer-seller relationships, Unpublished doctoral dissertation, University of Florida, Gainesville.
7. Brown, L. D. (1983). Managing conflict at organizational interfaces. Reading, MA: Addison-Wesley.
8. Carnevale, P. J., & Probst, T. M. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74, 1300-1309.
9. Coser, L. A. (1956). The functions of social conflict. New York: Free Press.
10. Cosier, R., & Rose, G. (1977). Cognitive conflict and goal conflict effects on task performance. Organizational Behavior and Human Decision Processes, 19, 378-391.
11. DeChurch, L. A., & Marks, M. A. (2000, August). Group conflict management: Effects on group conflict-outcome relationship. Paper presented at the Academy of Management conference, Toronto, Ontario, Canada.
12. De Dreu, C. K. W. (1997). Productive conflict: The importance of conflict management and conflict issue. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 9-22). London: Sage.
13. De Dreu, C. K. W., Harinck, F., & Van Vianen, A. E. M. (1999). Conflict and performance in groups and organizations. In C. L. Cooper & I. T. Robertson (Eds.), International review of industrial and organizational psychology (Vol. 14, pp. 369-414). Chichester, United Kingdom: Wiley.
14. De Dreu, C. K. W., & Van de Vliert, E. (1997). Using conflict in organizations. London: Sage.
15. De Dreu, C. K. W., & Van Vianen, A. E. M. (2001). Responses to relationship conflict and team effectiveness. Journal of Organizational Behavior, 22, 309-328.
16. De Dreu, C. K. W., & Weingart, L. R. (2003), A contingency theory of task conflict and performance in groups and organizational teams. In M. A. West, D. Tjosvold, & K. Smith (Eds.), International handbook of organizational teamwork and cooperative working (pp. 151-166). Chichester, United Kingdom: Wiley.
17. De Dreu, C. K. W., & West, M. A. (2001). Minority dissent and team innovation: The importance of participation in decision making. Journal of Applied Psychology, 86, 1191-1201.
18. Deutsch, M. (1973). Conflict resolution: Constructive and destructive processes. New Haven, CT: Yale University Press.
19. De Vries, B. (1998). Interdependence en conflict: Het belong voor interne commuicatie en teamproductiviteit [Interdependence and conflict: The relevance for internal communication and team productivity]. Unpublished master's thesis, University of Amsterdam, the Netherlands.
20. Duffy, M. K., Shaw, J. D., & Stark, E. M. (2000). Performance and satisfaction in conflicted interdependent groups: When and how does self-esteem make a difference? Academy of Management Journal, 43, 772-782.
21. Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams, Administrative Science Quarterly, 44, 350-383.
22. Forsyth, D. (1983), An introduction to group dynamics. Monterey, CA: Brooks/Cole.
23. Gardner, D. B. (1998). Effects of conflict types and power style use among health professionals in interdisciplinary team collaboration. Unpublished doctoral dissertation, George Mason University, Virginia.
24. Gladstein, D. L. (1984). A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517.
25. Guetzkow, H., & Gyr, J. (1954). An analysis of conflict in decision making groups. Human Relations, 7, 367-381.
26. Hackman, J. R., & Morris, C. G. (1975). Group tasks, group interaction process, and group performance effectiveness: A review and proposed integration. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 8, pp. 45-99). San Diego, CA: Academic Press.
27. Hedges, L. V., & Olkin, I. (1985). Statistical methods for meta-analysis. San Diego, CA: Academic Press.
28. Hollenbeck, J. R., Colquit, J. A., Ilgen, D. R., LePine, J. A., & Hedlund, J. (1998), Accuracy decomposition and team decision making: Testing theoretical boundary conditions. Journal of Applied Psychology, 83, 494-500.
29. Hollenbeck, J. R., Ilgen, D. R., Sego, D. J., Hedlund, J., Major, D. A., & Phillips, J. (1995). Multilevel theory of team decision making: Decision performance in teams incorporating distributed expertise. Journal of Applied Psychology, 80, 292-316.
30. Hulin, C. L. (1990). Adaptation, persistence, and commitment in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 2, pp. 445-506). Palo Alto, CA: Consulting Psychologists Press.
31. Hunter, J. E., & Schmidt, F. L. (1990). Methods of meta-analysis: Correcting error and bias in research findings. London: Sage.
32. Jackson, S., & Peterson, R. (2001). Task and relationship conflict in project teams. Unpublished manuscript.
33. Janssen, O., Van de Vliert, E., & Veenstra, C. (1999). How task and person conflict shape the role of positive interdependence in management groups. Journal of Management, 25, 117-141.
34. Jehn, K. (1994). Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict. International Journal of Conflict Management, 5, 223-238.
35. Jehn, K. (1995). A multimethod examination of the benefits and detriments of intragroup conflict. Administrative Science Quarterly, 40, 256-282.
36. Jehn, K. (1997). Affective and cognitive conflict in work groups: Increasing performance through value-based intragroup conflict. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 87-100). London: Sage.
37. Jehn, K., Chatwick, C., & Thatcher, S. M. B. (1997). To agree or not to agree: The effects of value congruence, individual demographic dissimilarity, and conflict on workgroup outcomes. International Journal of Conflict Management, 8, 287-305.
38. Jehn, K., & Mannix, E. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44, 238-251.
39. Jehn, K., Northcraft, G. B., & Neale, M. A. (1999). Why differences make a difference: A field study of diversity, conflict, and performance in workgroups. Administrative Science Quarterly, 44, 741-763.
40. Johnson, B. T. (1989). DSTAT: Software for the meta-analytic review of research literatures. Hillsdale, NJ: Erlbaum.
41. Kabanoff, B. (1991). Equity, equality, power and conflict. Academy of Management Review, 16, 416-441.
42. Kurtzberg, T. R. (2000). Creative styles and teamwork: Effects of coordination and conflict on group outcomes. Unpublished doctoral dissertation, Northwestern University, Chicago.
43. Levine, J., Resnick, L., & Higgins, E. T. (1993). Social foundations of cognition. Annual Review of Psychology, 44, 585-612.
44. Lovelace, K., Shapiro, D. L., & Weingart, L. R. (2001). Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict communications perspective. Academy of Management Journal, 44, 779-783.
45. McGrath, J. E. (1984). Groups: Interaction and performance. Englewood Cliffs, NJ: Prentice-Hall.
46. McShane, S. L., & Von Glinow, M. (2000). Organizational behavior. New York: McGraw-Hill.
47. Murnighan, J. K., & Conlon, D. E. (1991). The dynamics of intense work groups: A study of British string quartets. Administrative Science Quarterly, 36, 165-186.
48. Nauta, A., & Molleman, E. (2001). [Team conflict and team performance]. Unpublished raw data.
49. Nemeth, C. J. (1986). Differential contributions of majority and minority influence processes. Psychological Review, 93, 10-20.
50. Nemeth, C. J., & Staw, B. M. (1989). The tradeoffs of social control and innovation in groups and organizations. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 22, pp. 175-210). New York: Academic Press.
51. Nijdam, N. E. (1998). The functioning of work teams. Unpublished master's thesis, University of Amsterdam, the Netherlands.
52. Okbuysen, G. A., & Jehn, K. (2000, August). The interplay of conflict types, group process, and group task: An examination of the temporal effects of intra-group conflict. Paper presented at the Academy of Management conference, Washington, DC.
53. Patrick, R. R. (1997). Teams and conflict management style: The moderating effect of conflict management style on the relationship between the type of conflict and team effectiveness in continuous work teams. Unpublished doctoral dissertation, University of Nebraska, Lincoln.
54. Pelled, L. H. (1996). Relational demography and perceptions of group conflict and performance: A field investigation. International Journal of Conflict Management, 7, 230-246.
55. Pelled, L. H., Eisenhardt, K. M., & Xin, K. R. (1999). Exploring the black box: An analysis of work group diversity, conflict, and performance. Administrative Science Quarterly, 44, 1-28.
56. Porter, T. W., & Lilly, B. S. (1996). The effects of conflict, trust, and task commitment on project team performance. International Journal of Conflict Management, 7, 361-376.
57. Robbins, S. P. (2000). Managing organizational conflict: A nontraditional approach (9th ed.). Englewood Cliffs, NJ: Prentice Hall.
58. Rollinson, D. (2002). Organisational behavior. Boston: Addison Wesley.
59. Saavedra, R., Earley, P. C., & Van Dyne, L. (1993). Complex interdependence in task-performing groups. Journal of Applied Psychology, 78, 61-72.
60. Schulz-Hardt, S., Jochims, M., & Frey, D. (2002). Productive conflict in group decision making: Genuine and contrived dissent as strategies to counteract biased information seeking. Organizational Behavior and Human Decision Processes, 88, 563-586.
61. Schwenk, C. R. (1990). Effects of devil's advocacy and dialectical inquiry on decision making: A meta-analysis. Organizational Behavior and Human Decision Processes, 47, 161-176.
62. Sessa, V. I. (1993). Conflict within small decision-making and problem solving teams: A process model. Unpublished doctoral dissertation, New York University.
63. Simons, T. & Peterson, R. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102-111.
64. Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
65. Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., pp. 651-717). Palo Alto, CA: Consulting Psychologists Press.
66. Tjosvold, D. (1997). Conflict within interdependence: Its value for productivity and individuality. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 23-37). London: Sage.
67. Tjosvold, D., Law, K. S., & Sun, H. (1999). Managing relational and task conflicts for team productivity in China. Unpublished manuscript.
68. Turner, M., & Pratkanis, A. (1997). Mitigating groupthink by stimulating constructive conflict. In C. K. W. De Dreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 39-52). London: Sage.
69. Van de Vliert, E., & De Dreu, C. K. W. (1994). Optimizing performance by stimulating conflict. International Journal of Conflict Management, 5, 211-222.
70. Van Dyne, L., & Saavedra, R. (1996). A naturalistic minority influence experiment: Effects on divergent thinking, conflict, and originality in work-groups. British Journal of Social Psychology, 35, 151-168.
71. Vermeul, L. (1996). Het functioneren van werkteams in organisaties: Een onderzoek naar de relatie tussen groepscohesie, conflict, prestatie en satisfactie [The functioning of workteams in organizations: A study into the relations between group cohesion, conflict, performance, and satisfaction]. Unpublished master's thesis, University of Amsterdam, the Netherlands.
72. Wall, J., & Callister, R. (1995). Conflict and its management. Journal of Management, 21, 515-558.
73. Wall, V., & Nolan, L. (1986). Perceptions of inequity, satisfaction, and conflict in task-oriented groups. Human Relations, 39, 1033-1052.
74. Walton, R. E. (1969). Interpersonal peacemaking: Confrontations and third party consultation. Reading, MA: Addison Wesley.
75. West, M. A., & Anderson, N. R. (1996). Innovation in top management groups. Journal of Applied Psychology, 81, 680-693.
76. Winters, N. (1997). Conflict, informatiedeling en doelstellingen in teams [Conflict, information sharing, and goal-setting in teams]. Unpublished master's thesis, University of Amsterdam, the Netherlands.