메뉴 건너뛰기




Volumn 19, Issue 6, 2010, Pages 610-628

Modeling the commonly-assumed relationship between human capital and brand equity in tourism

Author keywords

Brand equity; Customer loyalty; Human capital; Service quality; Tourism education; Tourism product

Indexed keywords


EID: 77954569464     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2010.493073     Document Type: Article
Times cited : (19)

References (67)
  • 5
    • 0030567846 scopus 로고    scopus 로고
    • Unskilled work and the hospitality industry: Myth or reality?
    • Baum, T. (1996). Unskilled work and the hospitality industry: myth or reality? International Journal of Hospitality Management, 15, 207-209.
    • (1996) International Journal of Hospitality Management , vol.15 , pp. 207-209
    • Baum, T.1
  • 7
    • 0032689301 scopus 로고    scopus 로고
    • Managing organizational knowledge by diagnosing intellectual capital: Framing and advancing the state of the field
    • Bontis, N. (1999). Managing organizational knowledge by diagnosing intellectual capital: Framing and advancing the state of the field. International Journal of Technology Management, 18, 433-462.
    • (1999) International Journal of Technology Management , vol.18 , pp. 433-462
    • Bontis, N.1
  • 8
    • 84986161348 scopus 로고    scopus 로고
    • Intellectual capital of ROI: A causal map of human capital antecedents and consequents
    • Bontis, N., & Fitz-Enz, J. (2002). Intellectual capital of ROI: A causal map of human capital antecedents and consequents. Journal of Intellectual Capital, 3,223-247.
    • (2002) Journal of Intellectual Capital , vol.3 , pp. 223-247
    • Bontis, N.1    Fitz-Enz, J.2
  • 10
    • 0002695532 scopus 로고    scopus 로고
    • Marketing the competitive destination of the future
    • Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97-116.
    • (2000) Tourism Management , vol.21 , Issue.1 , pp. 97-116
    • Buhalis, D.1
  • 11
    • 0036650754 scopus 로고    scopus 로고
    • Cooperative branding for rural destinations
    • Cai, L. A. (2002). Cooperative branding for rural destinations. Annals of Tourism Research, 29, 720-742.
    • (2002) Annals of Tourism Research , vol.29 , pp. 720-742
    • Cai, L.A.1
  • 12
    • 0004290675 scopus 로고
    • Cambridge, MA: Ballinger Publishing Company
    • Carlzon, J. (1986). Moments of truth. Cambridge, MA: Ballinger Publishing Company.
    • (1986) Moments of Truth
    • Carlzon, J.1
  • 14
    • 0008682487 scopus 로고
    • General human capital as a shared investment under asymmetric information
    • Chiang, S. H., & Chiang, S. C. (1990). General human capital as a shared investment under asymmetric information. Canadian Journal of Economics, 23(1), 175-188.
    • (1990) Canadian Journal of Economics , vol.23 , Issue.1 , pp. 175-188
    • Chiang, S.H.1    Chiang, S.C.2
  • 15
    • 0043072396 scopus 로고    scopus 로고
    • HRM strategies and labor turnover in the hotel industry: A comparative study of Australia and Singapore
    • Cheng, A., & Brown, A. (1998). HRM strategies and labor turnover in the hotel industry: A comparative study of Australia and Singapore. International Journal of Human Resource Management, 9(1), 136-155.
    • (1998) International Journal of Human Resource Management , vol.9 , Issue.1 , pp. 136-155
    • Cheng, A.1    Brown, A.2
  • 17
    • 84936823500 scopus 로고
    • Social capital in the creation of human capital
    • Coleman, J. (1988). Social capital in the creation of human capital. American Journal of Sociology, 94(Supplement), S95-S120.
    • (1988) American Journal of Sociology , vol.94 , Issue.SUPPL.
    • Coleman, J.1
  • 19
    • 0033209461 scopus 로고    scopus 로고
    • Experts' views about defining services brands and the principles of services branding
    • De Chernatony, L., & Riley, F. D. O. (1999). Experts' views about defining services brands and the principles of services branding. Journal of Business Research, 46,181-192.
    • (1999) Journal of Business Research , vol.46 , pp. 181-192
    • de Chernatony, L.1    Riley, F.D.O.2
  • 20
    • 0002327042 scopus 로고    scopus 로고
    • Enhancing productivity: Intervention strategies for employee turnover
    • In N. Johns (Ed.), London, England: Cassell
    • Deery, M. A., & Iverson, R. D. (1996). Enhancing productivity: Intervention strategies for employee turnover. In N. Johns (Ed.), Productivity management in hospitality and tourism (pp. 68-95). London, England: Cassell.
    • (1996) Productivity Management In Hospitality and Tourism , pp. 68-95
    • Deery, M.A.1    Iverson, R.D.2
  • 21
    • 0000021437 scopus 로고    scopus 로고
    • An investigation of the relationship between employee turnover and organizational culture
    • Deery, M. A., & Shaw, R. N. (1999). An investigation of the relationship between employee turnover and organizational culture. Journal of Hospitality & Tourism Research, 23, 387-400.
    • (1999) Journal of Hospitality & Tourism Research , vol.23 , pp. 387-400
    • Deery, M.A.1    Shaw, R.N.2
  • 23
    • 0035714552 scopus 로고    scopus 로고
    • Destination branding in a hostile environment
    • D'Hautresse, A. M. (2001). Destination branding in a hostile environment. Journal of Travel Research, 39, 300-307.
    • (2001) Journal of Travel Research , vol.39 , pp. 300-307
    • D'Hautresse, A.M.1
  • 24
    • 0033418146 scopus 로고    scopus 로고
    • Predicting advancement to senior management from competencies and personality data: A seven year follow-up study
    • Dulewicz, V., & Herbert, P. (1999). Predicting advancement to senior management from competencies and personality data: A seven year follow-up study. British Journal of Management, 10(1), 13-22.
    • (1999) British Journal of Management , vol.10 , Issue.1 , pp. 13-22
    • Dulewicz, V.1    Herbert, P.2
  • 25
    • 0012727373 scopus 로고    scopus 로고
    • The measurement and management of intellectual capital: An introduction
    • Dzinkowski, R. (2000). The measurement and management of intellectual capital: An introduction. Management Accounting, 78(2), 32-36.
    • (2000) Management Accounting , vol.78 , Issue.2 , pp. 32-36
    • Dzinkowski, R.1
  • 26
    • 33750311574 scopus 로고    scopus 로고
    • From destination image to destination branding: An emerging area of research
    • Retrieved from
    • Ekinci, Y. (2003). From destination image to destination branding: An emerging area of research. E-Review of Tourism Research, 1(2). Retrieved from http://ertr.tamu.edu.
    • (2003) E-Review of Tourism Research , vol.1 , Issue.2
    • Ekinci, Y.1
  • 27
    • 0000080295 scopus 로고    scopus 로고
    • Learning, wage dynamics, and firm-specific human capital
    • Felli, L., & Harris, C. (1996). Learning, wage dynamics, and firm-specific human capital. Journal of Political Economy, 104, 838-868.
    • (1996) Journal of Political Economy , vol.104 , pp. 838-868
    • Felli, L.1    Harris, C.2
  • 28
    • 67949111957 scopus 로고
    • Social capital and the global economy
    • Fukuyama, F. (1995). Social capital and the global economy. Foreign Affairs, 74(5), 89-103.
    • (1995) Foreign Affairs , vol.74 , Issue.5 , pp. 89-103
    • Fukuyama, F.1
  • 29
    • 77954618037 scopus 로고    scopus 로고
    • December, Proceedings from 2nd International Conference on Destination Branding and Marketing: New Advances and Challenges for Practice, Macao SAR, China
    • Gartner, W. C., Tasci, A. D. A., & So, S. I. A. (2007, December). Branding Macao: An application of strategic branding for destinations. Proceedings from 2nd International Conference on Destination Branding and Marketing: New Advances and Challenges for Practice, Macao SAR, China.
    • (2007) Branding Macao: An Application of Strategic Branding For Destinations
    • Gartner, W.C.1    Tasci, A.D.A.2    So, S.I.A.3
  • 31
    • 84992828769 scopus 로고    scopus 로고
    • Corporate social performance as a competitive advantage in attracting a quality workforce
    • Greening, D. W., & Turban, D. B. (2000). Corporate social performance as a competitive advantage in attracting a quality workforce. Business and Society, 39, 254-280.
    • (2000) Business and Society , vol.39 , pp. 254-280
    • Greening, D.W.1    Turban, D.B.2
  • 33
    • 0035590097 scopus 로고    scopus 로고
    • Moral values, social trust and inequality-can values explain crime?
    • Halpern, D. (2001). Moral values, social trust and inequality-can values explain crime? British Journal Criminology, 41, 236-251.
    • (2001) British Journal Criminology , vol.41 , pp. 236-251
    • Halpern, D.1
  • 34
    • 42449133436 scopus 로고    scopus 로고
    • Analyzing the value of service quality management: Gaining competitive advantage
    • Ham, C. L. (2003). Analyzing the value of service quality management: Gaining competitive advantage. International Journal of Value-Based Management, 16, 131-152.
    • (2003) International Journal of Value-Based Management , vol.16 , pp. 131-152
    • Ham, C.L.1
  • 37
    • 0003087493 scopus 로고    scopus 로고
    • Turnover culture in the hospitality industry
    • Iverson, R. D., & Deery, M. (1997). Turnover culture in the hospitality industry. Human Resource Management Journal, 7(4), 71-82.
    • (1997) Human Resource Management Journal , vol.7 , Issue.4 , pp. 71-82
    • Iverson, R.D.1    Deery, M.2
  • 38
    • 44649197264 scopus 로고
    • Theory of the firm: Managerial behavior, agency costs and ownership structure
    • Jensen, M. C., & Meckling, W. H. (1976). Theory of the firm: Managerial behavior, agency costs and ownership structure. Journal of Financial Economics, 3, 305-360.
    • (1976) Journal of Financial Economics , vol.3 , pp. 305-360
    • Jensen, M.C.1    Meckling, W.H.2
  • 39
    • 27644484091 scopus 로고    scopus 로고
    • Discriminating perceptions of a peripheral 'Nordic destination' among European tourists
    • Jensen, O., & Korneliussen, T. (2002). Discriminating perceptions of a peripheral 'Nordic destination' among European tourists. Tourism and Hospitality Research, 3, 319-330.
    • (2002) Tourism and Hospitality Research , vol.3 , pp. 319-330
    • Jensen, O.1    Korneliussen, T.2
  • 40
    • 0000861982 scopus 로고
    • Job matching and the theory of turnover
    • Jovanovic, B. (1979). Job matching and the theory of turnover. Journal of Political Economy, 87, 972-990.
    • (1979) Journal of Political Economy , vol.87 , pp. 972-990
    • Jovanovic, B.1
  • 41
    • 0025584864 scopus 로고
    • Investment in general training: The role of information and labour mobility
    • Katz, E., & Ziderman, A. (1990). Investment in general training: The role of information and labour mobility. Economic Journal, 100, 1147-1158.
    • (1990) Economic Journal , vol.100 , pp. 1147-1158
    • Katz, E.1    Ziderman, A.2
  • 42
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 44
    • 33751058169 scopus 로고    scopus 로고
    • The theory of human capital re-visited: On the interaction of general and specific investments
    • Kessler, A. S., & Lulfesmann, C. (2006). The theory of human capital re-visited: On the interaction of general and specific investments. Economic Journal, 116, 903-923.
    • (2006) Economic Journal , vol.116 , pp. 903-923
    • Kessler, A.S.1    Lulfesmann, C.2
  • 45
    • 2342441800 scopus 로고    scopus 로고
    • Measuring customer-based restaurant brand equity: Investigating the relationship between brand equity and firms' performance
    • Kim, W. G., & Kim, H. B. (2004). Measuring customer-based restaurant brand equity: Investigating the relationship between brand equity and firms' performance. Cornell Hotel and Restaurant Administration Quarterly, 45(2), 115-131.
    • (2004) Cornell Hotel and Restaurant Administration Quarterly , vol.45 , Issue.2 , pp. 115-131
    • Kim, W.G.1    Kim, H.B.2
  • 47
    • 36549055535 scopus 로고    scopus 로고
    • Attendee-based brand equity
    • Lee, J., & Back, K. (2008). Attendee-based brand equity. Tourism Management, 29(2),331-344.
    • (2008) Tourism Management , vol.29 , Issue.2 , pp. 331-344
    • Lee, J.1    Back, K.2
  • 48
    • 0034393113 scopus 로고    scopus 로고
    • The role of employee development in the growth of intellectual capital
    • Mayo, A. (2000). The role of employee development in the growth of intellectual capital. Personnel Review, 29, 521-533.
    • (2000) Personnel Review , vol.29 , pp. 521-533
    • Mayo, A.1
  • 49
    • 13244272637 scopus 로고    scopus 로고
    • New Zealand, 100% pure. The creation of a powerful niche destination brand
    • Morgan, N., Pritchard, A., & Piggott, R. (2002). New Zealand, 100% pure. The creation of a powerful niche destination brand. Journal of Brand Management, 9, 335-354.
    • (2002) Journal of Brand Management , vol.9 , pp. 335-354
    • Morgan, N.1    Pritchard, A.2    Piggott, R.3
  • 50
    • 33747611729 scopus 로고    scopus 로고
    • Human capital in service organizations: Identifying value drivers
    • Namasivayam, K., & Denizci, B. (2006). Human capital in service organizations: Identifying value drivers. Journal of Intellectual Capital, 7, 381-393.
    • (2006) Journal of Intellectual Capital , vol.7 , pp. 381-393
    • Namasivayam, K.1    Denizci, B.2
  • 53
    • 0001312089 scopus 로고
    • SERVQUAL: A multipleitem scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multipleitem scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 54
    • 0034195847 scopus 로고    scopus 로고
    • Managing hotel brand equity: A customer-centric framework for assessing performance
    • Prasad, K., & Dev, C. S. (2000). Managing hotel brand equity: A customer-centric framework for assessing performance. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 22-31.
    • (2000) Cornell Hotel and Restaurant Administration Quarterly , vol.41 , Issue.3 , pp. 22-31
    • Prasad, K.1    Dev, C.S.2
  • 58
    • 0026277597 scopus 로고
    • Economic growth in a cross section of countries
    • Robert, B. (1991). Economic growth in a cross section of countries. Quarterly Journal of Economic, 106, 407-414.
    • (1991) Quarterly Journal of Economic , vol.106 , pp. 407-414
    • Robert, B.1
  • 60
    • 0028791710 scopus 로고
    • Education and the dual labor market for Japanese men
    • Sakamota, A., & Powers, P. A. (1995). Education and the dual labor market for Japanese men. American Sociological Review, 60, 222-246.
    • (1995) American Sociological Review , vol.60 , pp. 222-246
    • Sakamota, A.1    Powers, P.A.2
  • 61
    • 0002420932 scopus 로고
    • Investment in human capital
    • Schultz, T. W. (1961). Investment in human capital. American Economic Review, 1(2),1-17.
    • (1961) American Economic Review , vol.1 , Issue.2 , pp. 1-17
    • Schultz, T.W.1
  • 64
    • 84986051111 scopus 로고    scopus 로고
    • Voluntary turnover: Knowledge management friend or foe
    • Stovel, M., & Bontis, M. (2002). Voluntary turnover: Knowledge management friend or foe. Journal of Intelluctual Capital, 3(3), 302-322.
    • (2002) Journal of Intelluctual Capital , vol.3 , Issue.3 , pp. 302-322
    • Stovel, M.1    Bontis, M.2
  • 65
    • 34548644769 scopus 로고    scopus 로고
    • The theory of real options as theoretical foundation for the assessment of human capital in organizations
    • Welpe, I., Lutz, S., & Barthel, E. (2007). The theory of real options as theoretical foundation for the assessment of human capital in organizations. Zeitschrift für Personalforschung, 21, 274-294.
    • (2007) Zeitschrift für Personalforschung , vol.21 , pp. 274-294
    • Welpe, I.1    Lutz, S.2    Barthel, E.3
  • 66
    • 0003319148 scopus 로고    scopus 로고
    • The place of social capital in understanding social and economic outcomes
    • Woolcock, M. (2001). The place of social capital in understanding social and economic outcomes. Canadian Journal of Policy Research, 2(1), 11-17.
    • (2001) Canadian Journal of Policy Research , vol.2 , Issue.1 , pp. 11-17
    • Woolcock, M.1
  • 67
    • 0030548125 scopus 로고    scopus 로고
    • The behavioral consequences of service quality
    • Zeithaml, V., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(20), 31-46.
    • (1996) Journal of Marketing , vol.60 , Issue.20 , pp. 31-46
    • Zeithaml, V.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.