메뉴 건너뛰기




Volumn 29, Issue 2, 2008, Pages 331-344

Attendee-based brand equity

Author keywords

Attendee based brand equity; Attitudinal brand loyalty; Brand association; Brand trust; Updated expectation of brand value (UEBV)

Indexed keywords

EQUITY; MARKETING; SOCIAL BEHAVIOR; SOCIAL NETWORK;

EID: 36549055535     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2007.03.002     Document Type: Article
Times cited : (145)

References (120)
  • 3
    • 0031478211 scopus 로고    scopus 로고
    • Dimensions of brand personality
    • Aaker J.L. Dimensions of brand personality. Journal of Marketing Research 34 3 (1997) 347-356
    • (1997) Journal of Marketing Research , vol.34 , Issue.3 , pp. 347-356
    • Aaker, J.L.1
  • 4
    • 4043079952 scopus 로고    scopus 로고
    • The effects of brand relationship norms on consumer attitudes and behavior
    • Aggarwal P. The effects of brand relationship norms on consumer attitudes and behavior. Journal of Consumer Research 31 1 (2004) 87-101
    • (2004) Journal of Consumer Research , vol.31 , Issue.1 , pp. 87-101
    • Aggarwal, P.1
  • 5
    • 17844405574 scopus 로고    scopus 로고
    • Retail branding: Conceptual insights and research priorities
    • Ailawadi K.L., and Keller K.L. Retail branding: Conceptual insights and research priorities. Journal of Retailing 80 4 (2004) 331-342
    • (2004) Journal of Retailing , vol.80 , Issue.4 , pp. 331-342
    • Ailawadi, K.L.1    Keller, K.L.2
  • 7
    • 0041583596 scopus 로고
    • The impact of association meetings
    • Alkjaer E. The impact of association meetings. Association Management 45 7 (1993) 85-88
    • (1993) Association Management , vol.45 , Issue.7 , pp. 85-88
    • Alkjaer, E.1
  • 8
    • 0011939750 scopus 로고
    • Customer satisfaction, market share, and profitability: Findings from Sweden
    • Anderson E., Fornell C., and Lehmann D. Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing 58 3 (1994) 53-66
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 53-66
    • Anderson, E.1    Fornell, C.2    Lehmann, D.3
  • 9
    • 0000505474 scopus 로고
    • Determinants of continuity in conventional industrial channel dyads
    • Anderson E., and Weitz B. Determinants of continuity in conventional industrial channel dyads. Marketing Science 8 (1990) 310-323
    • (1990) Marketing Science , vol.8 , pp. 310-323
    • Anderson, E.1    Weitz, B.2
  • 10
    • 41649112685 scopus 로고
    • Structural modeling in practice: A review and recommended two-step approach
    • Anderson J.C., and Gerbing D.W. Structural modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 3 (1988) 411-423
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 11
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • Anderson J.C., and Narus J.A. A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54 1 (1990) 42-58
    • (1990) Journal of Marketing , vol.54 , Issue.1 , pp. 42-58
    • Anderson, J.C.1    Narus, J.A.2
  • 13
    • 0002726461 scopus 로고
    • Consumer satisfaction: The effect of disconfirmed expectancy on perceived product performance
    • Anderson R.E. Consumer satisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research 10 (1973) 38-44
    • (1973) Journal of Marketing Research , vol.10 , pp. 38-44
    • Anderson, R.E.1
  • 14
    • 36549043750 scopus 로고    scopus 로고
    • The effects of image congruence on customers' brand loyalty in the upper middle-class hotel industry
    • Back K.J. The effects of image congruence on customers' brand loyalty in the upper middle-class hotel industry. Journal of Hospitality & Tourism Research 29 4 (2005) 448-467
    • (2005) Journal of Hospitality & Tourism Research , vol.29 , Issue.4 , pp. 448-467
    • Back, K.J.1
  • 15
    • 36549085405 scopus 로고    scopus 로고
    • Baker, W., Hutchinson, J. W., Moore, D., & Nedungadi, P. (1986). Brand familiarity and advertising: Effects on the evoked set and brand preference. Advances in Consumer Research (pp. 637-642). MI: Association for Consumer Research.
  • 16
    • 84986116853 scopus 로고    scopus 로고
    • Performance consequences of brand equity management: Evidence from organizations in the value chain
    • Baldauf A., Cravens K.S., and Binder G. Performance consequences of brand equity management: Evidence from organizations in the value chain. Journal of Product & Brand Management 12 4 (2003) 220-236
    • (2003) Journal of Product & Brand Management , vol.12 , Issue.4 , pp. 220-236
    • Baldauf, A.1    Cravens, K.S.2    Binder, G.3
  • 17
    • 36549077303 scopus 로고    scopus 로고
    • Barnes, J. G. (1994). The issue of establishing relationships with customers in service companies: When are relationships feasible and what form should they take? Working paper. Memorial University of Newfoundland.
  • 18
    • 0002260104 scopus 로고
    • Big ideas in services marketing
    • Berry L.L. Big ideas in services marketing. Journal of Services Marketing 1 1 (1986) 5-9
    • (1986) Journal of Services Marketing , vol.1 , Issue.1 , pp. 5-9
    • Berry, L.L.1
  • 19
    • 84951659358 scopus 로고
    • Relationship marketing of services-growing interest, emerging perspectives
    • Berry L.L. Relationship marketing of services-growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 4 (1995) 236-245
    • (1995) Journal of the Academy of Marketing Science , vol.23 , Issue.4 , pp. 236-245
    • Berry, L.L.1
  • 20
    • 0002119056 scopus 로고    scopus 로고
    • Retailers with a future
    • Berry L.L. Retailers with a future. Marketing Management 5 Spring (1996) 39-46
    • (1996) Marketing Management , vol.5 , Issue.Spring , pp. 39-46
    • Berry, L.L.1
  • 23
    • 0001810553 scopus 로고
    • A longitudinal analysis of the impact of service changes on customer attitudes
    • Bolton R.N., and Drew J.H. A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing 55 1 (1991) 1-9
    • (1991) Journal of Marketing , vol.55 , Issue.1 , pp. 1-9
    • Bolton, R.N.1    Drew, J.H.2
  • 24
  • 25
    • 0035595774 scopus 로고    scopus 로고
    • Using computers to deliver training: Which employees learn and why?
    • Brown K.G. Using computers to deliver training: Which employees learn and why?. Personnel Psychology 54 5 (2001) 271-296
    • (2001) Personnel Psychology , vol.54 , Issue.5 , pp. 271-296
    • Brown, K.G.1
  • 26
    • 0032615804 scopus 로고    scopus 로고
    • Information seeking and achievement motivation in middle childhood and adolescence: The role of conceptions of ability
    • Butler R. Information seeking and achievement motivation in middle childhood and adolescence: The role of conceptions of ability. Developmental Psychology 35 (1999) 146-163
    • (1999) Developmental Psychology , vol.35 , pp. 146-163
    • Butler, R.1
  • 27
    • 0242424958 scopus 로고    scopus 로고
    • Brand familiarity and advertising repetition effects
    • Campbell M.C., and Keller K.L. Brand familiarity and advertising repetition effects. Journal of Consumer Research 30 2 (2003) 292-304
    • (2003) Journal of Consumer Research , vol.30 , Issue.2 , pp. 292-304
    • Campbell, M.C.1    Keller, K.L.2
  • 28
    • 0003044755 scopus 로고
    • The situational importance of recall and inference in consumer decision making
    • Chattopadhyay A., and Alba J.W. The situational importance of recall and inference in consumer decision making. Journal of Consumer Research 15 1 (1988) 1-12
    • (1988) Journal of Consumer Research , vol.15 , Issue.1 , pp. 1-12
    • Chattopadhyay, A.1    Alba, J.W.2
  • 29
    • 0035590133 scopus 로고    scopus 로고
    • The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
    • Chaudhuri A., and Holbrook M.B. The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing 65 2 (2001) 81-93
    • (2001) Journal of Marketing , vol.65 , Issue.2 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.B.2
  • 30
    • 36549076338 scopus 로고    scopus 로고
    • Chon, K. S. (1990). Consumer satisfaction and dissatisfaction in tourism as related to destination image perception. Unpublished doctoral dissertation, Virginia Tech University, Blackburg.
  • 32
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin J.J., and Taylor S.A. Measuring service quality: A reexamination and extension. Journal of Marketing 56 3 (1992) 55-68
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 34
    • 36549075428 scopus 로고    scopus 로고
    • Czepiel, J. A., Rosenberg, L. J., & Akerele, A. (1974). Perspectives on consumer satisfaction. In AMA educators' proceedings (pp. 119-123). Chicago: American Marketing Association.
  • 35
    • 0031161244 scopus 로고    scopus 로고
    • Merging service quality and service satisfaction: An empirical test of an integrative model
    • Deruyter K., Bloemer J., and Peeters P. Merging service quality and service satisfaction: An empirical test of an integrative model. Journal of Economic Psychology 18 4 (1997) 387-406
    • (1997) Journal of Economic Psychology , vol.18 , Issue.4 , pp. 387-406
    • Deruyter, K.1    Bloemer, J.2    Peeters, P.3
  • 36
    • 0009270726 scopus 로고
    • On the nature and role of buyer-seller trust
    • Shimp T., et al. (Ed), American Marketing Association, Chicago
    • Dwyer F.R., and LaGace R.R. On the nature and role of buyer-seller trust. In: Shimp T., et al. (Ed). AMA educators' proceedings (1986), American Marketing Association, Chicago 40-45
    • (1986) AMA educators' proceedings , pp. 40-45
    • Dwyer, F.R.1    LaGace, R.R.2
  • 37
    • 0001932429 scopus 로고
    • Developing buyer-seller relationships
    • Dwyer F.R., Schurr P.H., and Oh S. Developing buyer-seller relationships. Journal of Marketing 51 2 (1987) 11-27
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Oh, S.3
  • 39
    • 0002203858 scopus 로고
    • Managing brand equity
    • Farquhar P. Managing brand equity. Marketing Research 1 3 (1989) 24-33
    • (1989) Marketing Research , vol.1 , Issue.3 , pp. 24-33
    • Farquhar, P.1
  • 40
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 Feb (1981) 39-50
    • (1981) Journal of Marketing Research , vol.18 , Issue.Feb , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 41
    • 36549016444 scopus 로고    scopus 로고
    • Fournier, S. (1994). A consumer-brand relationship framework for strategy brand management. Unpublished Doctoral Dissertation, University of Florida.
  • 42
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: Developing relationship theory in consumer research
    • Fournier S. Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research 24 4 (1998) 343-373
    • (1998) Journal of Consumer Research , vol.24 , Issue.4 , pp. 343-373
    • Fournier, S.1
  • 43
    • 21744448471 scopus 로고
    • Determinants of long-term orientation in buyer-seller relationships
    • Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58 2 (1994) 1-19
    • (1994) Journal of Marketing , vol.58 , Issue.2 , pp. 1-19
    • Ganesan, S.1
  • 44
    • 1842819480 scopus 로고    scopus 로고
    • The Asian perspective: Which international conference destinations in Asia are the most competitive?
    • Go F.M., and Govers R. The Asian perspective: Which international conference destinations in Asia are the most competitive?. Journal of Convention & Exhibition Management 1 4 (1999) 37-50
    • (1999) Journal of Convention & Exhibition Management , vol.1 , Issue.4 , pp. 37-50
    • Go, F.M.1    Govers, R.2
  • 47
    • 0040846327 scopus 로고
    • Effects of job level and participation of employee attitudes and perceptions of influence
    • Hrebiniak L.G. Effects of job level and participation of employee attitudes and perceptions of influence. Academy of Management Journal 17 (1974) 649-662
    • (1974) Academy of Management Journal , vol.17 , pp. 649-662
    • Hrebiniak, L.G.1
  • 48
    • 84936109202 scopus 로고
    • Causal inference, path analysis, and recursive structural equations models
    • Clogg C. (Ed), American Sociological Association, Washington, DC
    • Holland P.W. Causal inference, path analysis, and recursive structural equations models. In: Clogg C. (Ed). Sociological methodology (1988), American Sociological Association, Washington, DC 449-484
    • (1988) Sociological methodology , pp. 449-484
    • Holland, P.W.1
  • 49
    • 0030316599 scopus 로고    scopus 로고
    • Hybrid conjoint analysis as a research technique to measure planners' preferences in hotel selection
    • Hu C., and Hiemstra S.J. Hybrid conjoint analysis as a research technique to measure planners' preferences in hotel selection. Journal of Travel Research 35 2 (1996) 62-69
    • (1996) Journal of Travel Research , vol.35 , Issue.2 , pp. 62-69
    • Hu, C.1    Hiemstra, S.J.2
  • 52
    • 84986166758 scopus 로고    scopus 로고
    • Consumer and brands: A study of the impact of self-image congruence on brand preference and satisfaction
    • Jamal A., and Goode M.H. Consumer and brands: A study of the impact of self-image congruence on brand preference and satisfaction. Marketing Intelligence & Planning 19 7 (2001) 482-492
    • (2001) Marketing Intelligence & Planning , vol.19 , Issue.7 , pp. 482-492
    • Jamal, A.1    Goode, M.H.2
  • 53
    • 21844508037 scopus 로고
    • Rational and adaptive performance expectations in a customer satisfaction framework
    • Johnson M.D., Anderson E., and Fornell C. Rational and adaptive performance expectations in a customer satisfaction framework. Journal of Consumer Research 21 4 (1995) 695-707
    • (1995) Journal of Consumer Research , vol.21 , Issue.4 , pp. 695-707
    • Johnson, M.D.1    Anderson, E.2    Fornell, C.3
  • 56
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller K.L. Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing 57 1 (1993) 1-22
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 58
    • 21344492713 scopus 로고
    • Competitive interference effects in consumer memory for advertising: The role of brand familiarity
    • Kent R.J., and Allen C.T. Competitive interference effects in consumer memory for advertising: The role of brand familiarity. Journal of Marketing 58 3 (1994) 97-105
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 97-105
    • Kent, R.J.1    Allen, C.T.2
  • 59
    • 0242361080 scopus 로고    scopus 로고
    • The effect of consumer-based brand equity on firms' financial performance
    • Kim H., Kim W.G., and An J.A. The effect of consumer-based brand equity on firms' financial performance. Journal of Consumer Marketing 20 4 (2003) 335-351
    • (2003) Journal of Consumer Marketing , vol.20 , Issue.4 , pp. 335-351
    • Kim, H.1    Kim, W.G.2    An, J.A.3
  • 61
    • 0003902676 scopus 로고    scopus 로고
    • Prentice-Hall, Upper Saddle River, NJ
    • Kotler P. Marketing management (2000), Prentice-Hall, Upper Saddle River, NJ
    • (2000) Marketing management
    • Kotler, P.1
  • 62
    • 0030268922 scopus 로고    scopus 로고
    • Characteristics of memory associations: A consumer-based brand equity perspective
    • Krishnan H.S. Characteristics of memory associations: A consumer-based brand equity perspective. International Journal of Research in Marketing 13 (1996) 389-405
    • (1996) International Journal of Research in Marketing , vol.13 , pp. 389-405
    • Krishnan, H.S.1
  • 63
    • 0030268747 scopus 로고    scopus 로고
    • Brand familiarity and confidence as determinants of purchase intention: An empirical test in a multiple brand context
    • Laroche M., Kim C., and Zhou L. Brand familiarity and confidence as determinants of purchase intention: An empirical test in a multiple brand context. Journal of Business Research 37 2 (1996) 115-120
    • (1996) Journal of Business Research , vol.37 , Issue.2 , pp. 115-120
    • Laroche, M.1    Kim, C.2    Zhou, L.3
  • 64
    • 0000441879 scopus 로고
    • Conceptual and methodological issues in consumer satisfaction research
    • Wilkie W.L. (Ed), Association for consumer research, MI
    • LaTour S.A., and Peat N.C. Conceptual and methodological issues in consumer satisfaction research. In: Wilkie W.L. (Ed). Advances in Consumer Research (1979), Association for consumer research, MI 431-437
    • (1979) Advances in Consumer Research , pp. 431-437
    • LaTour, S.A.1    Peat, N.C.2
  • 65
    • 0041583583 scopus 로고
    • The US business and conference travel market
    • Loverseed H. The US business and conference travel market. EIU Travel & Tourism Analyst 5 (1993) 37-51
    • (1993) EIU Travel & Tourism Analyst , vol.5 , pp. 37-51
    • Loverseed, H.1
  • 67
    • 1942459427 scopus 로고    scopus 로고
    • Evaluation of brand equity measures: Further empirical evidence
    • MacKay M.M. Evaluation of brand equity measures: Further empirical evidence. Journal of Product & Brand Management 10 1 (2001) 38-51
    • (2001) Journal of Product & Brand Management , vol.10 , Issue.1 , pp. 38-51
    • MacKay, M.M.1
  • 68
    • 36549085874 scopus 로고    scopus 로고
    • Madsen, B., (2003). The vision of social inclusion-a risky process for the professionals and the excluded. Accessed online on August 2 2004 at 〈http://www.cvustork.dk/filer/key_note.doc〉.
  • 69
    • 0001154055 scopus 로고
    • Relationships between providers and users of market research: The dynamics of trust within and between organizations
    • Moorman C., Zaltman G., and Deshpande R. Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research 29 3 (1992) 314-328
    • (1992) Journal of Marketing Research , vol.29 , Issue.3 , pp. 314-328
    • Moorman, C.1    Zaltman, G.2    Deshpande, R.3
  • 70
    • 0011821091 scopus 로고    scopus 로고
    • A consumer-orientated framework of brand equity and loyalty
    • Morgan R.P. A consumer-orientated framework of brand equity and loyalty. International Journal of Market Research 42 1 (2000) 65-78
    • (2000) International Journal of Market Research , vol.42 , Issue.1 , pp. 65-78
    • Morgan, R.P.1
  • 71
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan R.P., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
    • (1994) Journal of Marketing , vol.58 , Issue.3 , pp. 20-38
    • Morgan, R.P.1    Hunt, S.D.2
  • 73
    • 0002757343 scopus 로고
    • Measurement and evaluation of satisfaction process in retail setting
    • Oliver R.L. Measurement and evaluation of satisfaction process in retail setting. Journal of Retailing 57 (1981) 25-48
    • (1981) Journal of Retailing , vol.57 , pp. 25-48
    • Oliver, R.L.1
  • 74
    • 0001899030 scopus 로고
    • A conceptual model of service quality and service satisfaction: Compatible goals different concepts
    • Swartz T.A., Bowen D.E., and Brown S.W. (Eds), JAI Press, Greenwich, CT
    • Oliver R.L. A conceptual model of service quality and service satisfaction: Compatible goals different concepts. In: Swartz T.A., Bowen D.E., and Brown S.W. (Eds). Advances in services marketing and management: Research and practice Vol. 2 (1993), JAI Press, Greenwich, CT
    • (1993) Advances in services marketing and management: Research and practice , vol.2
    • Oliver, R.L.1
  • 76
    • 36549009864 scopus 로고    scopus 로고
    • Oppermann, M. (1995). Professional conference attendees' and non-attendees' participation decision factors. In K. S. Chon (Ed.), Proceedings of the 1995 STTE annual conference, Society of Travel and Tourism Educators.
  • 77
    • 0000855297 scopus 로고    scopus 로고
    • Convention destination images: Analysis of association meeting planners' perceptions
    • Oppermann M. Convention destination images: Analysis of association meeting planners' perceptions. Tourism Management 17 3 (1996) 175-182
    • (1996) Tourism Management , vol.17 , Issue.3 , pp. 175-182
    • Oppermann, M.1
  • 78
    • 0041627728 scopus 로고    scopus 로고
    • Convention participation decision making process
    • Oppermann M., and Chon K.S. Convention participation decision making process. Annals of Tourism Research 24 1 (1997) 78-191
    • (1997) Annals of Tourism Research , vol.24 , Issue.1 , pp. 78-191
    • Oppermann, M.1    Chon, K.S.2
  • 79
    • 33745845510 scopus 로고    scopus 로고
    • Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands
    • Pappu R., and Quester P. Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands. Journal of Product & Brand Management 15 1 (2006) 4-14
    • (2006) Journal of Product & Brand Management , vol.15 , Issue.1 , pp. 4-14
    • Pappu, R.1    Quester, P.2
  • 80
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 1 (1988) 12-40
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 81
    • 33845747258 scopus 로고
    • A survey-based method for measuring and understanding brand equity and its extendibility
    • Park C.S., and Srinivasan V. A survey-based method for measuring and understanding brand equity and its extendibility. Journal of Marketing Research 31 2 (1994) 271-288
    • (1994) Journal of Marketing Research , vol.31 , Issue.2 , pp. 271-288
    • Park, C.S.1    Srinivasan, V.2
  • 82
    • 0031314022 scopus 로고    scopus 로고
    • Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination
    • Patterson P.G., and Spreng R.A. Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management 8 5 (1997) 414-434
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.5 , pp. 414-434
    • Patterson, P.G.1    Spreng, R.A.2
  • 83
    • 36549082741 scopus 로고    scopus 로고
    • PCMA (2002a, September). Branding your meeting without breaking the bank. Convene, 48-49.
  • 84
    • 36549061824 scopus 로고    scopus 로고
    • PCMA (2002b, September). Creative icebreaker makes inexpensive table arrangement. Convene, 52.
  • 85
    • 36549000099 scopus 로고    scopus 로고
    • PCMA (2005, February). Make your meetings relevant by offering quality education. Convene, 74.
  • 87
    • 0004996099 scopus 로고
    • Understanding brand equity for successful brand extension
    • Pitta D., and Katsanis L.P. Understanding brand equity for successful brand extension. Journal of Consumer Marketing 12 4 (1995) 51-64
    • (1995) Journal of Consumer Marketing , vol.12 , Issue.4 , pp. 51-64
    • Pitta, D.1    Katsanis, L.P.2
  • 89
    • 36549014975 scopus 로고    scopus 로고
    • Price, C. (1993). An empirical study of the value of professional association meetings from the perspective of attendees. Ph.D. dissertation, Virginia Polytechnic and State University, Blacksburg, VA.
  • 90
    • 85133004179 scopus 로고    scopus 로고
    • The value concept and relationship marketing
    • Ravald A., and Grönroos C. The value concept and relationship marketing. European Journal of Marketing 30 2 (1996) 19-30
    • (1996) European Journal of Marketing , vol.30 , Issue.2 , pp. 19-30
    • Ravald, A.1    Grönroos, C.2
  • 91
  • 92
    • 18044402749 scopus 로고    scopus 로고
    • The effects of brand associations on consumer response
    • Rio A., Vazquez R., and Iglesias V. The effects of brand associations on consumer response. Journal of Consumer Marketing 18 5 (2001) 410-425
    • (2001) Journal of Consumer Marketing , vol.18 , Issue.5 , pp. 410-425
    • Rio, A.1    Vazquez, R.2    Iglesias, V.3
  • 93
    • 84990395329 scopus 로고
    • Recall and recognition effects of brand name imagery
    • Robertson K.R. Recall and recognition effects of brand name imagery. Psychology & Marketing 4 1 (1987) 3-15
    • (1987) Psychology & Marketing , vol.4 , Issue.1 , pp. 3-15
    • Robertson, K.R.1
  • 95
    • 84973816383 scopus 로고
    • Studied trust: Building new forms of cooperation in a volatile economy
    • Sabel C.F. Studied trust: Building new forms of cooperation in a volatile economy. Human Relations 46 9 (1993) 1133-1170
    • (1993) Human Relations , vol.46 , Issue.9 , pp. 1133-1170
    • Sabel, C.F.1
  • 97
    • 0001182587 scopus 로고
    • Influence on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness
    • Schurr P.H., and Ozanne J.L. Influence on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. Journal of Consumer Research 11 (1985) 939-953
    • (1985) Journal of Consumer Research , vol.11 , pp. 939-953
    • Schurr, P.H.1    Ozanne, J.L.2
  • 98
    • 0031515860 scopus 로고    scopus 로고
    • Mere-possession effects without possession in consumer choice
    • Sen S., and Johnson E.J. Mere-possession effects without possession in consumer choice. Journal of Consumer Research 24 2 (1997) 105-117
    • (1997) Journal of Consumer Research , vol.24 , Issue.2 , pp. 105-117
    • Sen, S.1    Johnson, E.J.2
  • 99
    • 36549074951 scopus 로고    scopus 로고
    • Shure, P. (2004, March). Convene's 13th annual meetings market survey: Small signs or recovery. Convene, 28-34.
  • 100
    • 0347372296 scopus 로고
    • The measurement and determinants of brand equity: A financial approach
    • Simon C., and Sullivan M. The measurement and determinants of brand equity: A financial approach. Marketing Science 12 1 (1993) 28-52
    • (1993) Marketing Science , vol.12 , Issue.1 , pp. 28-52
    • Simon, C.1    Sullivan, M.2
  • 101
    • 0036001754 scopus 로고    scopus 로고
    • Consumer trust, value, and loyalty in relational exchanges
    • Sirdeshmukh D., Singh J., and Sabol B. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 66 1 (2002) 15-37
    • (2002) Journal of Marketing , vol.66 , Issue.1 , pp. 15-37
    • Sirdeshmukh, D.1    Singh, J.2    Sabol, B.3
  • 102
    • 0001561946 scopus 로고
    • Self-concept in consumer behaviour: A critical review
    • Sirgy M.J. Self-concept in consumer behaviour: A critical review. Journal of Consumer Research 9 3 (1982) 287-300
    • (1982) Journal of Consumer Research , vol.9 , Issue.3 , pp. 287-300
    • Sirgy, M.J.1
  • 104
    • 0001367497 scopus 로고
    • The effect of brand extensions on market share and advertising efficiency
    • Smith D.C., and Park W. The effect of brand extensions on market share and advertising efficiency. Journal of Marketing Research 29 (1992) 296-313
    • (1992) Journal of Marketing Research , vol.29 , pp. 296-313
    • Smith, D.C.1    Park, W.2
  • 105
    • 0001616541 scopus 로고
    • Effect analysis and causation in linear structural equation models
    • Sobel M.E. Effect analysis and causation in linear structural equation models. Psychometrika 55 3 (1990) 495-515
    • (1990) Psychometrika , vol.55 , Issue.3 , pp. 495-515
    • Sobel, M.E.1
  • 106
    • 0030161598 scopus 로고    scopus 로고
    • An empirical examination of a model of perceived service quality and satisfaction
    • Spreng R.A., and Mackoy R.D. An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing 72 2 (1996) 201-214
    • (1996) Journal of Retailing , vol.72 , Issue.2 , pp. 201-214
    • Spreng, R.A.1    Mackoy, R.D.2
  • 107
    • 36549038476 scopus 로고    scopus 로고
    • Stewart, T. A. (1997, July 21). A satisfied customer isn't enough. Fortune, 136, pp. 112-113.
  • 108
    • 1542439299 scopus 로고
    • A comparison of episode performance and relationship performance for a discrete service
    • Klienaltenkamp M. (Ed), Gabler Edition, Wissenschaft, Berlin
    • Strandvik T., and Liljander V. A comparison of episode performance and relationship performance for a discrete service. In: Klienaltenkamp M. (Ed). Dienstleistungsmarketing-Konzaptionen und Andewendungen (1994), Gabler Edition, Wissenschaft, Berlin
    • (1994) Dienstleistungsmarketing-Konzaptionen und Andewendungen
    • Strandvik, T.1    Liljander, V.2
  • 109
    • 0344691889 scopus 로고
    • Expectation
    • Ramachandran V.S. (Ed), Academic, San Diego, CA
    • Tryon W.W. Expectation. In: Ramachandran V.S. (Ed). Encyclopedia of human behavior Vol. 2 (1994), Academic, San Diego, CA 313-319
    • (1994) Encyclopedia of human behavior , vol.2 , pp. 313-319
    • Tryon, W.W.1
  • 110
    • 0002271779 scopus 로고
    • Models of consumer satisfaction: An extension
    • Tse D.K., and Wilton P.C. Models of consumer satisfaction: An extension. Journal of Marketing Research 25 (1988) 204-212
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 111
    • 0002725760 scopus 로고
    • The roles of perceived inhibitors and facilitators in pleasure travel destination decisions
    • Um S., and Crompton J.L. The roles of perceived inhibitors and facilitators in pleasure travel destination decisions. Journal of Travel Research 30 3 (1992) 18-26
    • (1992) Journal of Travel Research , vol.30 , Issue.3 , pp. 18-26
    • Um, S.1    Crompton, J.L.2
  • 112
    • 36549017459 scopus 로고    scopus 로고
    • Wang, C. (1990). Personal values, self-concept and consumer satisfaction as applied to choice of restaurant: A case study. Unpublished doctoral dissertation, Cornell University, Ithaca, New York.
  • 114
    • 0001639013 scopus 로고
    • Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction
    • Bagozzi R.P., and Tybout A.M. (Eds), Association for consumer research, MI
    • Westbrook R.A., and Reilly M.D. Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction. In: Bagozzi R.P., and Tybout A.M. (Eds). Advances in consumer research (1983), Association for consumer research, MI 256-261
    • (1983) Advances in consumer research , pp. 256-261
    • Westbrook, R.A.1    Reilly, M.D.2
  • 115
    • 5644242209 scopus 로고    scopus 로고
    • Customer perceived value, satisfaction, and loyalty: The role of switching costs
    • Yang Z., and Peterson R.T. Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing 21 10 (2004) 799-822
    • (2004) Psychology and Marketing , vol.21 , Issue.10 , pp. 799-822
    • Yang, Z.1    Peterson, R.T.2
  • 116
    • 36549061344 scopus 로고    scopus 로고
    • Yi, Y. (1990). A critical review of consumer satisfaction. Review of Marketing, 68-123.
  • 117
    • 2442538190 scopus 로고    scopus 로고
    • What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
    • Yi Y., and La S. What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology & Marketing 21 5 (2004) 351-373
    • (2004) Psychology & Marketing , vol.21 , Issue.5 , pp. 351-373
    • Yi, Y.1    La, S.2
  • 118
    • 0037784748 scopus 로고    scopus 로고
    • Developing and validating a multidimensional consumer-based brand equity scale
    • Yoo B., and Donthu N. Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research 52 16 (2001) 1-14
    • (2001) Journal of Business Research , vol.52 , Issue.16 , pp. 1-14
    • Yoo, B.1    Donthu, N.2
  • 119
    • 23044517705 scopus 로고    scopus 로고
    • An examination of selected marketing mix elements and brand equity
    • Yoo B., Donthu N., and Lee S. An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science 28 2 (2000) 195-211
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.2 , pp. 195-211
    • Yoo, B.1    Donthu, N.2    Lee, S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.