-
3
-
-
0031478211
-
Dimensions of brand personality
-
Aaker J.L. Dimensions of brand personality. Journal of Marketing Research 34 3 (1997) 347-356
-
(1997)
Journal of Marketing Research
, vol.34
, Issue.3
, pp. 347-356
-
-
Aaker, J.L.1
-
4
-
-
4043079952
-
The effects of brand relationship norms on consumer attitudes and behavior
-
Aggarwal P. The effects of brand relationship norms on consumer attitudes and behavior. Journal of Consumer Research 31 1 (2004) 87-101
-
(2004)
Journal of Consumer Research
, vol.31
, Issue.1
, pp. 87-101
-
-
Aggarwal, P.1
-
5
-
-
17844405574
-
Retail branding: Conceptual insights and research priorities
-
Ailawadi K.L., and Keller K.L. Retail branding: Conceptual insights and research priorities. Journal of Retailing 80 4 (2004) 331-342
-
(2004)
Journal of Retailing
, vol.80
, Issue.4
, pp. 331-342
-
-
Ailawadi, K.L.1
Keller, K.L.2
-
7
-
-
0041583596
-
The impact of association meetings
-
Alkjaer E. The impact of association meetings. Association Management 45 7 (1993) 85-88
-
(1993)
Association Management
, vol.45
, Issue.7
, pp. 85-88
-
-
Alkjaer, E.1
-
8
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from Sweden
-
Anderson E., Fornell C., and Lehmann D. Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing 58 3 (1994) 53-66
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.1
Fornell, C.2
Lehmann, D.3
-
9
-
-
0000505474
-
Determinants of continuity in conventional industrial channel dyads
-
Anderson E., and Weitz B. Determinants of continuity in conventional industrial channel dyads. Marketing Science 8 (1990) 310-323
-
(1990)
Marketing Science
, vol.8
, pp. 310-323
-
-
Anderson, E.1
Weitz, B.2
-
10
-
-
41649112685
-
Structural modeling in practice: A review and recommended two-step approach
-
Anderson J.C., and Gerbing D.W. Structural modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 3 (1988) 411-423
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
11
-
-
0002672359
-
A model of distributor firm and manufacturer firm working partnerships
-
Anderson J.C., and Narus J.A. A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing 54 1 (1990) 42-58
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 42-58
-
-
Anderson, J.C.1
Narus, J.A.2
-
13
-
-
0002726461
-
Consumer satisfaction: The effect of disconfirmed expectancy on perceived product performance
-
Anderson R.E. Consumer satisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research 10 (1973) 38-44
-
(1973)
Journal of Marketing Research
, vol.10
, pp. 38-44
-
-
Anderson, R.E.1
-
14
-
-
36549043750
-
The effects of image congruence on customers' brand loyalty in the upper middle-class hotel industry
-
Back K.J. The effects of image congruence on customers' brand loyalty in the upper middle-class hotel industry. Journal of Hospitality & Tourism Research 29 4 (2005) 448-467
-
(2005)
Journal of Hospitality & Tourism Research
, vol.29
, Issue.4
, pp. 448-467
-
-
Back, K.J.1
-
15
-
-
36549085405
-
-
Baker, W., Hutchinson, J. W., Moore, D., & Nedungadi, P. (1986). Brand familiarity and advertising: Effects on the evoked set and brand preference. Advances in Consumer Research (pp. 637-642). MI: Association for Consumer Research.
-
-
-
-
16
-
-
84986116853
-
Performance consequences of brand equity management: Evidence from organizations in the value chain
-
Baldauf A., Cravens K.S., and Binder G. Performance consequences of brand equity management: Evidence from organizations in the value chain. Journal of Product & Brand Management 12 4 (2003) 220-236
-
(2003)
Journal of Product & Brand Management
, vol.12
, Issue.4
, pp. 220-236
-
-
Baldauf, A.1
Cravens, K.S.2
Binder, G.3
-
17
-
-
36549077303
-
-
Barnes, J. G. (1994). The issue of establishing relationships with customers in service companies: When are relationships feasible and what form should they take? Working paper. Memorial University of Newfoundland.
-
-
-
-
18
-
-
0002260104
-
Big ideas in services marketing
-
Berry L.L. Big ideas in services marketing. Journal of Services Marketing 1 1 (1986) 5-9
-
(1986)
Journal of Services Marketing
, vol.1
, Issue.1
, pp. 5-9
-
-
Berry, L.L.1
-
19
-
-
84951659358
-
Relationship marketing of services-growing interest, emerging perspectives
-
Berry L.L. Relationship marketing of services-growing interest, emerging perspectives. Journal of the Academy of Marketing Science 23 4 (1995) 236-245
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 236-245
-
-
Berry, L.L.1
-
20
-
-
0002119056
-
Retailers with a future
-
Berry L.L. Retailers with a future. Marketing Management 5 Spring (1996) 39-46
-
(1996)
Marketing Management
, vol.5
, Issue.Spring
, pp. 39-46
-
-
Berry, L.L.1
-
23
-
-
0001810553
-
A longitudinal analysis of the impact of service changes on customer attitudes
-
Bolton R.N., and Drew J.H. A longitudinal analysis of the impact of service changes on customer attitudes. Journal of Marketing 55 1 (1991) 1-9
-
(1991)
Journal of Marketing
, vol.55
, Issue.1
, pp. 1-9
-
-
Bolton, R.N.1
Drew, J.H.2
-
25
-
-
0035595774
-
Using computers to deliver training: Which employees learn and why?
-
Brown K.G. Using computers to deliver training: Which employees learn and why?. Personnel Psychology 54 5 (2001) 271-296
-
(2001)
Personnel Psychology
, vol.54
, Issue.5
, pp. 271-296
-
-
Brown, K.G.1
-
26
-
-
0032615804
-
Information seeking and achievement motivation in middle childhood and adolescence: The role of conceptions of ability
-
Butler R. Information seeking and achievement motivation in middle childhood and adolescence: The role of conceptions of ability. Developmental Psychology 35 (1999) 146-163
-
(1999)
Developmental Psychology
, vol.35
, pp. 146-163
-
-
Butler, R.1
-
27
-
-
0242424958
-
Brand familiarity and advertising repetition effects
-
Campbell M.C., and Keller K.L. Brand familiarity and advertising repetition effects. Journal of Consumer Research 30 2 (2003) 292-304
-
(2003)
Journal of Consumer Research
, vol.30
, Issue.2
, pp. 292-304
-
-
Campbell, M.C.1
Keller, K.L.2
-
28
-
-
0003044755
-
The situational importance of recall and inference in consumer decision making
-
Chattopadhyay A., and Alba J.W. The situational importance of recall and inference in consumer decision making. Journal of Consumer Research 15 1 (1988) 1-12
-
(1988)
Journal of Consumer Research
, vol.15
, Issue.1
, pp. 1-12
-
-
Chattopadhyay, A.1
Alba, J.W.2
-
29
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
Chaudhuri A., and Holbrook M.B. The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing 65 2 (2001) 81-93
-
(2001)
Journal of Marketing
, vol.65
, Issue.2
, pp. 81-93
-
-
Chaudhuri, A.1
Holbrook, M.B.2
-
30
-
-
36549076338
-
-
Chon, K. S. (1990). Consumer satisfaction and dissatisfaction in tourism as related to destination image perception. Unpublished doctoral dissertation, Virginia Tech University, Blackburg.
-
-
-
-
32
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin J.J., and Taylor S.A. Measuring service quality: A reexamination and extension. Journal of Marketing 56 3 (1992) 55-68
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
34
-
-
36549075428
-
-
Czepiel, J. A., Rosenberg, L. J., & Akerele, A. (1974). Perspectives on consumer satisfaction. In AMA educators' proceedings (pp. 119-123). Chicago: American Marketing Association.
-
-
-
-
35
-
-
0031161244
-
Merging service quality and service satisfaction: An empirical test of an integrative model
-
Deruyter K., Bloemer J., and Peeters P. Merging service quality and service satisfaction: An empirical test of an integrative model. Journal of Economic Psychology 18 4 (1997) 387-406
-
(1997)
Journal of Economic Psychology
, vol.18
, Issue.4
, pp. 387-406
-
-
Deruyter, K.1
Bloemer, J.2
Peeters, P.3
-
36
-
-
0009270726
-
On the nature and role of buyer-seller trust
-
Shimp T., et al. (Ed), American Marketing Association, Chicago
-
Dwyer F.R., and LaGace R.R. On the nature and role of buyer-seller trust. In: Shimp T., et al. (Ed). AMA educators' proceedings (1986), American Marketing Association, Chicago 40-45
-
(1986)
AMA educators' proceedings
, pp. 40-45
-
-
Dwyer, F.R.1
LaGace, R.R.2
-
39
-
-
0002203858
-
Managing brand equity
-
Farquhar P. Managing brand equity. Marketing Research 1 3 (1989) 24-33
-
(1989)
Marketing Research
, vol.1
, Issue.3
, pp. 24-33
-
-
Farquhar, P.1
-
40
-
-
0000009769
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18 Feb (1981) 39-50
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.Feb
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
41
-
-
36549016444
-
-
Fournier, S. (1994). A consumer-brand relationship framework for strategy brand management. Unpublished Doctoral Dissertation, University of Florida.
-
-
-
-
42
-
-
0032351557
-
Consumers and their brands: Developing relationship theory in consumer research
-
Fournier S. Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research 24 4 (1998) 343-373
-
(1998)
Journal of Consumer Research
, vol.24
, Issue.4
, pp. 343-373
-
-
Fournier, S.1
-
43
-
-
21744448471
-
Determinants of long-term orientation in buyer-seller relationships
-
Ganesan S. Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing 58 2 (1994) 1-19
-
(1994)
Journal of Marketing
, vol.58
, Issue.2
, pp. 1-19
-
-
Ganesan, S.1
-
44
-
-
1842819480
-
The Asian perspective: Which international conference destinations in Asia are the most competitive?
-
Go F.M., and Govers R. The Asian perspective: Which international conference destinations in Asia are the most competitive?. Journal of Convention & Exhibition Management 1 4 (1999) 37-50
-
(1999)
Journal of Convention & Exhibition Management
, vol.1
, Issue.4
, pp. 37-50
-
-
Go, F.M.1
Govers, R.2
-
47
-
-
0040846327
-
Effects of job level and participation of employee attitudes and perceptions of influence
-
Hrebiniak L.G. Effects of job level and participation of employee attitudes and perceptions of influence. Academy of Management Journal 17 (1974) 649-662
-
(1974)
Academy of Management Journal
, vol.17
, pp. 649-662
-
-
Hrebiniak, L.G.1
-
48
-
-
84936109202
-
Causal inference, path analysis, and recursive structural equations models
-
Clogg C. (Ed), American Sociological Association, Washington, DC
-
Holland P.W. Causal inference, path analysis, and recursive structural equations models. In: Clogg C. (Ed). Sociological methodology (1988), American Sociological Association, Washington, DC 449-484
-
(1988)
Sociological methodology
, pp. 449-484
-
-
Holland, P.W.1
-
49
-
-
0030316599
-
Hybrid conjoint analysis as a research technique to measure planners' preferences in hotel selection
-
Hu C., and Hiemstra S.J. Hybrid conjoint analysis as a research technique to measure planners' preferences in hotel selection. Journal of Travel Research 35 2 (1996) 62-69
-
(1996)
Journal of Travel Research
, vol.35
, Issue.2
, pp. 62-69
-
-
Hu, C.1
Hiemstra, S.J.2
-
52
-
-
84986166758
-
Consumer and brands: A study of the impact of self-image congruence on brand preference and satisfaction
-
Jamal A., and Goode M.H. Consumer and brands: A study of the impact of self-image congruence on brand preference and satisfaction. Marketing Intelligence & Planning 19 7 (2001) 482-492
-
(2001)
Marketing Intelligence & Planning
, vol.19
, Issue.7
, pp. 482-492
-
-
Jamal, A.1
Goode, M.H.2
-
53
-
-
21844508037
-
Rational and adaptive performance expectations in a customer satisfaction framework
-
Johnson M.D., Anderson E., and Fornell C. Rational and adaptive performance expectations in a customer satisfaction framework. Journal of Consumer Research 21 4 (1995) 695-707
-
(1995)
Journal of Consumer Research
, vol.21
, Issue.4
, pp. 695-707
-
-
Johnson, M.D.1
Anderson, E.2
Fornell, C.3
-
56
-
-
21144478550
-
Conceptualizing, measuring, and managing customer-based brand equity
-
Keller K.L. Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing 57 1 (1993) 1-22
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 1-22
-
-
Keller, K.L.1
-
57
-
-
0004266342
-
-
Prentice-Hall, Upper Saddle River, NJ
-
Keller K.L. Strategic brand management: Building, measuring, and managing brand equity. 2nd ed. (2003), Prentice-Hall, Upper Saddle River, NJ
-
(2003)
Strategic brand management: Building, measuring, and managing brand equity. 2nd ed.
-
-
Keller, K.L.1
-
58
-
-
21344492713
-
Competitive interference effects in consumer memory for advertising: The role of brand familiarity
-
Kent R.J., and Allen C.T. Competitive interference effects in consumer memory for advertising: The role of brand familiarity. Journal of Marketing 58 3 (1994) 97-105
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 97-105
-
-
Kent, R.J.1
Allen, C.T.2
-
59
-
-
0242361080
-
The effect of consumer-based brand equity on firms' financial performance
-
Kim H., Kim W.G., and An J.A. The effect of consumer-based brand equity on firms' financial performance. Journal of Consumer Marketing 20 4 (2003) 335-351
-
(2003)
Journal of Consumer Marketing
, vol.20
, Issue.4
, pp. 335-351
-
-
Kim, H.1
Kim, W.G.2
An, J.A.3
-
61
-
-
0003902676
-
-
Prentice-Hall, Upper Saddle River, NJ
-
Kotler P. Marketing management (2000), Prentice-Hall, Upper Saddle River, NJ
-
(2000)
Marketing management
-
-
Kotler, P.1
-
62
-
-
0030268922
-
Characteristics of memory associations: A consumer-based brand equity perspective
-
Krishnan H.S. Characteristics of memory associations: A consumer-based brand equity perspective. International Journal of Research in Marketing 13 (1996) 389-405
-
(1996)
International Journal of Research in Marketing
, vol.13
, pp. 389-405
-
-
Krishnan, H.S.1
-
63
-
-
0030268747
-
Brand familiarity and confidence as determinants of purchase intention: An empirical test in a multiple brand context
-
Laroche M., Kim C., and Zhou L. Brand familiarity and confidence as determinants of purchase intention: An empirical test in a multiple brand context. Journal of Business Research 37 2 (1996) 115-120
-
(1996)
Journal of Business Research
, vol.37
, Issue.2
, pp. 115-120
-
-
Laroche, M.1
Kim, C.2
Zhou, L.3
-
64
-
-
0000441879
-
Conceptual and methodological issues in consumer satisfaction research
-
Wilkie W.L. (Ed), Association for consumer research, MI
-
LaTour S.A., and Peat N.C. Conceptual and methodological issues in consumer satisfaction research. In: Wilkie W.L. (Ed). Advances in Consumer Research (1979), Association for consumer research, MI 431-437
-
(1979)
Advances in Consumer Research
, pp. 431-437
-
-
LaTour, S.A.1
Peat, N.C.2
-
65
-
-
0041583583
-
The US business and conference travel market
-
Loverseed H. The US business and conference travel market. EIU Travel & Tourism Analyst 5 (1993) 37-51
-
(1993)
EIU Travel & Tourism Analyst
, vol.5
, pp. 37-51
-
-
Loverseed, H.1
-
67
-
-
1942459427
-
Evaluation of brand equity measures: Further empirical evidence
-
MacKay M.M. Evaluation of brand equity measures: Further empirical evidence. Journal of Product & Brand Management 10 1 (2001) 38-51
-
(2001)
Journal of Product & Brand Management
, vol.10
, Issue.1
, pp. 38-51
-
-
MacKay, M.M.1
-
68
-
-
36549085874
-
-
Madsen, B., (2003). The vision of social inclusion-a risky process for the professionals and the excluded. Accessed online on August 2 2004 at 〈http://www.cvustork.dk/filer/key_note.doc〉.
-
-
-
-
69
-
-
0001154055
-
Relationships between providers and users of market research: The dynamics of trust within and between organizations
-
Moorman C., Zaltman G., and Deshpande R. Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research 29 3 (1992) 314-328
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.3
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Deshpande, R.3
-
70
-
-
0011821091
-
A consumer-orientated framework of brand equity and loyalty
-
Morgan R.P. A consumer-orientated framework of brand equity and loyalty. International Journal of Market Research 42 1 (2000) 65-78
-
(2000)
International Journal of Market Research
, vol.42
, Issue.1
, pp. 65-78
-
-
Morgan, R.P.1
-
71
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan R.P., and Hunt S.D. The commitment-trust theory of relationship marketing. Journal of Marketing 58 3 (1994) 20-38
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 20-38
-
-
Morgan, R.P.1
Hunt, S.D.2
-
73
-
-
0002757343
-
Measurement and evaluation of satisfaction process in retail setting
-
Oliver R.L. Measurement and evaluation of satisfaction process in retail setting. Journal of Retailing 57 (1981) 25-48
-
(1981)
Journal of Retailing
, vol.57
, pp. 25-48
-
-
Oliver, R.L.1
-
74
-
-
0001899030
-
A conceptual model of service quality and service satisfaction: Compatible goals different concepts
-
Swartz T.A., Bowen D.E., and Brown S.W. (Eds), JAI Press, Greenwich, CT
-
Oliver R.L. A conceptual model of service quality and service satisfaction: Compatible goals different concepts. In: Swartz T.A., Bowen D.E., and Brown S.W. (Eds). Advances in services marketing and management: Research and practice Vol. 2 (1993), JAI Press, Greenwich, CT
-
(1993)
Advances in services marketing and management: Research and practice
, vol.2
-
-
Oliver, R.L.1
-
76
-
-
36549009864
-
-
Oppermann, M. (1995). Professional conference attendees' and non-attendees' participation decision factors. In K. S. Chon (Ed.), Proceedings of the 1995 STTE annual conference, Society of Travel and Tourism Educators.
-
-
-
-
77
-
-
0000855297
-
Convention destination images: Analysis of association meeting planners' perceptions
-
Oppermann M. Convention destination images: Analysis of association meeting planners' perceptions. Tourism Management 17 3 (1996) 175-182
-
(1996)
Tourism Management
, vol.17
, Issue.3
, pp. 175-182
-
-
Oppermann, M.1
-
78
-
-
0041627728
-
Convention participation decision making process
-
Oppermann M., and Chon K.S. Convention participation decision making process. Annals of Tourism Research 24 1 (1997) 78-191
-
(1997)
Annals of Tourism Research
, vol.24
, Issue.1
, pp. 78-191
-
-
Oppermann, M.1
Chon, K.S.2
-
79
-
-
33745845510
-
Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands
-
Pappu R., and Quester P. Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands. Journal of Product & Brand Management 15 1 (2006) 4-14
-
(2006)
Journal of Product & Brand Management
, vol.15
, Issue.1
, pp. 4-14
-
-
Pappu, R.1
Quester, P.2
-
80
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 1 (1988) 12-40
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
81
-
-
33845747258
-
A survey-based method for measuring and understanding brand equity and its extendibility
-
Park C.S., and Srinivasan V. A survey-based method for measuring and understanding brand equity and its extendibility. Journal of Marketing Research 31 2 (1994) 271-288
-
(1994)
Journal of Marketing Research
, vol.31
, Issue.2
, pp. 271-288
-
-
Park, C.S.1
Srinivasan, V.2
-
82
-
-
0031314022
-
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination
-
Patterson P.G., and Spreng R.A. Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business, services context: An empirical examination. International Journal of Service Industry Management 8 5 (1997) 414-434
-
(1997)
International Journal of Service Industry Management
, vol.8
, Issue.5
, pp. 414-434
-
-
Patterson, P.G.1
Spreng, R.A.2
-
83
-
-
36549082741
-
-
PCMA (2002a, September). Branding your meeting without breaking the bank. Convene, 48-49.
-
-
-
-
84
-
-
36549061824
-
-
PCMA (2002b, September). Creative icebreaker makes inexpensive table arrangement. Convene, 52.
-
-
-
-
85
-
-
36549000099
-
-
PCMA (2005, February). Make your meetings relevant by offering quality education. Convene, 74.
-
-
-
-
87
-
-
0004996099
-
Understanding brand equity for successful brand extension
-
Pitta D., and Katsanis L.P. Understanding brand equity for successful brand extension. Journal of Consumer Marketing 12 4 (1995) 51-64
-
(1995)
Journal of Consumer Marketing
, vol.12
, Issue.4
, pp. 51-64
-
-
Pitta, D.1
Katsanis, L.P.2
-
89
-
-
36549014975
-
-
Price, C. (1993). An empirical study of the value of professional association meetings from the perspective of attendees. Ph.D. dissertation, Virginia Polytechnic and State University, Blacksburg, VA.
-
-
-
-
90
-
-
85133004179
-
The value concept and relationship marketing
-
Ravald A., and Grönroos C. The value concept and relationship marketing. European Journal of Marketing 30 2 (1996) 19-30
-
(1996)
European Journal of Marketing
, vol.30
, Issue.2
, pp. 19-30
-
-
Ravald, A.1
Grönroos, C.2
-
91
-
-
0027566971
-
Loyalty-based management
-
Reichheld F.F. Loyalty-based management. Harvard Business Review 71 2 (1993) 64-73
-
(1993)
Harvard Business Review
, vol.71
, Issue.2
, pp. 64-73
-
-
Reichheld, F.F.1
-
92
-
-
18044402749
-
The effects of brand associations on consumer response
-
Rio A., Vazquez R., and Iglesias V. The effects of brand associations on consumer response. Journal of Consumer Marketing 18 5 (2001) 410-425
-
(2001)
Journal of Consumer Marketing
, vol.18
, Issue.5
, pp. 410-425
-
-
Rio, A.1
Vazquez, R.2
Iglesias, V.3
-
93
-
-
84990395329
-
Recall and recognition effects of brand name imagery
-
Robertson K.R. Recall and recognition effects of brand name imagery. Psychology & Marketing 4 1 (1987) 3-15
-
(1987)
Psychology & Marketing
, vol.4
, Issue.1
, pp. 3-15
-
-
Robertson, K.R.1
-
95
-
-
84973816383
-
Studied trust: Building new forms of cooperation in a volatile economy
-
Sabel C.F. Studied trust: Building new forms of cooperation in a volatile economy. Human Relations 46 9 (1993) 1133-1170
-
(1993)
Human Relations
, vol.46
, Issue.9
, pp. 1133-1170
-
-
Sabel, C.F.1
-
97
-
-
0001182587
-
Influence on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness
-
Schurr P.H., and Ozanne J.L. Influence on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. Journal of Consumer Research 11 (1985) 939-953
-
(1985)
Journal of Consumer Research
, vol.11
, pp. 939-953
-
-
Schurr, P.H.1
Ozanne, J.L.2
-
98
-
-
0031515860
-
Mere-possession effects without possession in consumer choice
-
Sen S., and Johnson E.J. Mere-possession effects without possession in consumer choice. Journal of Consumer Research 24 2 (1997) 105-117
-
(1997)
Journal of Consumer Research
, vol.24
, Issue.2
, pp. 105-117
-
-
Sen, S.1
Johnson, E.J.2
-
99
-
-
36549074951
-
-
Shure, P. (2004, March). Convene's 13th annual meetings market survey: Small signs or recovery. Convene, 28-34.
-
-
-
-
100
-
-
0347372296
-
The measurement and determinants of brand equity: A financial approach
-
Simon C., and Sullivan M. The measurement and determinants of brand equity: A financial approach. Marketing Science 12 1 (1993) 28-52
-
(1993)
Marketing Science
, vol.12
, Issue.1
, pp. 28-52
-
-
Simon, C.1
Sullivan, M.2
-
101
-
-
0036001754
-
Consumer trust, value, and loyalty in relational exchanges
-
Sirdeshmukh D., Singh J., and Sabol B. Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing 66 1 (2002) 15-37
-
(2002)
Journal of Marketing
, vol.66
, Issue.1
, pp. 15-37
-
-
Sirdeshmukh, D.1
Singh, J.2
Sabol, B.3
-
102
-
-
0001561946
-
Self-concept in consumer behaviour: A critical review
-
Sirgy M.J. Self-concept in consumer behaviour: A critical review. Journal of Consumer Research 9 3 (1982) 287-300
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.3
, pp. 287-300
-
-
Sirgy, M.J.1
-
103
-
-
33846278924
-
Assessing the predictive validity of two methods of measuring self-image congruence
-
Sirgy M.J., Grewal D., Mangleburg T.F., Park J., Chon K., Claiborne C.B., et al. Assessing the predictive validity of two methods of measuring self-image congruence. Journal of the Academy of Marketing Science 25 3 (1997) 229-241
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.3
, pp. 229-241
-
-
Sirgy, M.J.1
Grewal, D.2
Mangleburg, T.F.3
Park, J.4
Chon, K.5
Claiborne, C.B.6
-
104
-
-
0001367497
-
The effect of brand extensions on market share and advertising efficiency
-
Smith D.C., and Park W. The effect of brand extensions on market share and advertising efficiency. Journal of Marketing Research 29 (1992) 296-313
-
(1992)
Journal of Marketing Research
, vol.29
, pp. 296-313
-
-
Smith, D.C.1
Park, W.2
-
105
-
-
0001616541
-
Effect analysis and causation in linear structural equation models
-
Sobel M.E. Effect analysis and causation in linear structural equation models. Psychometrika 55 3 (1990) 495-515
-
(1990)
Psychometrika
, vol.55
, Issue.3
, pp. 495-515
-
-
Sobel, M.E.1
-
106
-
-
0030161598
-
An empirical examination of a model of perceived service quality and satisfaction
-
Spreng R.A., and Mackoy R.D. An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing 72 2 (1996) 201-214
-
(1996)
Journal of Retailing
, vol.72
, Issue.2
, pp. 201-214
-
-
Spreng, R.A.1
Mackoy, R.D.2
-
107
-
-
36549038476
-
-
Stewart, T. A. (1997, July 21). A satisfied customer isn't enough. Fortune, 136, pp. 112-113.
-
-
-
-
108
-
-
1542439299
-
A comparison of episode performance and relationship performance for a discrete service
-
Klienaltenkamp M. (Ed), Gabler Edition, Wissenschaft, Berlin
-
Strandvik T., and Liljander V. A comparison of episode performance and relationship performance for a discrete service. In: Klienaltenkamp M. (Ed). Dienstleistungsmarketing-Konzaptionen und Andewendungen (1994), Gabler Edition, Wissenschaft, Berlin
-
(1994)
Dienstleistungsmarketing-Konzaptionen und Andewendungen
-
-
Strandvik, T.1
Liljander, V.2
-
109
-
-
0344691889
-
Expectation
-
Ramachandran V.S. (Ed), Academic, San Diego, CA
-
Tryon W.W. Expectation. In: Ramachandran V.S. (Ed). Encyclopedia of human behavior Vol. 2 (1994), Academic, San Diego, CA 313-319
-
(1994)
Encyclopedia of human behavior
, vol.2
, pp. 313-319
-
-
Tryon, W.W.1
-
110
-
-
0002271779
-
Models of consumer satisfaction: An extension
-
Tse D.K., and Wilton P.C. Models of consumer satisfaction: An extension. Journal of Marketing Research 25 (1988) 204-212
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
111
-
-
0002725760
-
The roles of perceived inhibitors and facilitators in pleasure travel destination decisions
-
Um S., and Crompton J.L. The roles of perceived inhibitors and facilitators in pleasure travel destination decisions. Journal of Travel Research 30 3 (1992) 18-26
-
(1992)
Journal of Travel Research
, vol.30
, Issue.3
, pp. 18-26
-
-
Um, S.1
Crompton, J.L.2
-
112
-
-
36549017459
-
-
Wang, C. (1990). Personal values, self-concept and consumer satisfaction as applied to choice of restaurant: A case study. Unpublished doctoral dissertation, Cornell University, Ithaca, New York.
-
-
-
-
114
-
-
0001639013
-
Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction
-
Bagozzi R.P., and Tybout A.M. (Eds), Association for consumer research, MI
-
Westbrook R.A., and Reilly M.D. Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction. In: Bagozzi R.P., and Tybout A.M. (Eds). Advances in consumer research (1983), Association for consumer research, MI 256-261
-
(1983)
Advances in consumer research
, pp. 256-261
-
-
Westbrook, R.A.1
Reilly, M.D.2
-
115
-
-
5644242209
-
Customer perceived value, satisfaction, and loyalty: The role of switching costs
-
Yang Z., and Peterson R.T. Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology and Marketing 21 10 (2004) 799-822
-
(2004)
Psychology and Marketing
, vol.21
, Issue.10
, pp. 799-822
-
-
Yang, Z.1
Peterson, R.T.2
-
116
-
-
36549061344
-
-
Yi, Y. (1990). A critical review of consumer satisfaction. Review of Marketing, 68-123.
-
-
-
-
117
-
-
2442538190
-
What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
-
Yi Y., and La S. What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty. Psychology & Marketing 21 5 (2004) 351-373
-
(2004)
Psychology & Marketing
, vol.21
, Issue.5
, pp. 351-373
-
-
Yi, Y.1
La, S.2
-
118
-
-
0037784748
-
Developing and validating a multidimensional consumer-based brand equity scale
-
Yoo B., and Donthu N. Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research 52 16 (2001) 1-14
-
(2001)
Journal of Business Research
, vol.52
, Issue.16
, pp. 1-14
-
-
Yoo, B.1
Donthu, N.2
-
119
-
-
23044517705
-
An examination of selected marketing mix elements and brand equity
-
Yoo B., Donthu N., and Lee S. An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science 28 2 (2000) 195-211
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.2
, pp. 195-211
-
-
Yoo, B.1
Donthu, N.2
Lee, S.3
|