Customer satisfaction and loyalty in the eyes of new and repeat customers: Evidence from the transport sector

Managing Service Quality

Volumn 18, Issue 6, 2008, Pages 623-643

  Pantouvakis, Angelos ^a   Lymperopoulos, Konstantinos ^b  

^a UNIVERSITY OF IOANNINA   (Greece)

^b UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Buyer seller relationships; Customer loyalty; Customer satisfaction; Greece; Passenger transport

Indexed keywords

EID: 59949086057     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810920103     Document Type: Article

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