An examination of whether and how racial and gender biases influence customer satisfaction

Academy of Management Journal

Volumn 53, Issue 2, 2010, Pages 238-264

  Hekman, David R ^a   Aquino, Karl ^b   Owens, Bradley P ^c   Mitchell, Terence R ^d   Schilpzand, Pauline ^e   Leavitt, Keith ^e  

^a UNIVERSITY OF WISCONSIN MILWAUKEE   (United States)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

^c UNIVERSITY OF MICHIGAN   (United States)

^d UNIVERSITY OF WASHINGTON   (United States)

^e UNITED STATES MILITARY ACADEMY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 77951703625     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.5465/amj.2010.49388763     Document Type: Article

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