메뉴 건너뛰기




Volumn 18, Issue 6, 2005, Pages 424-440

Patient satisfaction under managed care

Author keywords

Customer satisfaction; Health insurance; Health services; Patient care; United States of America

Indexed keywords

HEALTH CARE QUALITY; HEALTH INSURANCE; HISTORY; HUMAN; PATIENT SATISFACTION; REVIEW; UNITED STATES;

EID: 25444449539     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860510619426     Document Type: Review
Times cited : (11)

References (77)
  • 1
    • 0023224925 scopus 로고
    • Analyzing patient satisfaction: A multianalytic approach
    • Abramowitz, S., Cote, A.A. and Berry, E. (1987), "Analyzing patient satisfaction: a multianalytic approach", Quality Review Bulletin, Vol. 13, pp. 122-30.
    • (1987) Quality Review Bulletin , vol.13 , pp. 122-30
    • Abramowitz, S.1    Cote, A.A.2    Berry, E.3
  • 2
    • 0027942236 scopus 로고
    • The employee health care value survey: Round one
    • Allen, H.M. Jr, Darling, H., McNeill, D.N. and Bastien, F. (1994), "The employee health care value survey: round one", Health Affairs, Vol. 13 No. 4, pp. 25-41.
    • (1994) Health Affairs , vol.13 , Issue.4 , pp. 25-41
    • Allen Jr., H.M.1    Darling, H.2    McNeill, D.N.3    Bastien, F.4
  • 3
    • 0000260962 scopus 로고
    • Uncertainty and the welfare economics of medical care
    • Arrow, K. (1963), "Uncertainty and the welfare economics of medical care", American Economic Review, Vol. 53 No. 5, pp. 384-411.
    • (1963) American Economic Review , vol.53 , Issue.5 , pp. 384-411
    • Arrow, K.1
  • 4
    • 0032611087 scopus 로고    scopus 로고
    • Capitation among Medicare beneficiaries
    • Bazos, D.A. and Fisher, E.S. (1999), "Capitation among Medicare beneficiaries", Effective Clinical Practice, Vol. 2 No. 1, pp. 24-9.
    • (1999) Effective Clinical Practice , vol.2 , Issue.1 , pp. 24-9
    • Bazos, D.A.1    Fisher, E.S.2
  • 5
    • 0024763326 scopus 로고
    • The relationship between patients' satisfaction with their physicians and perception about interventions they desired and received
    • Brody, D.S., Miller, S.M., Lerman, C.E., Smith, D.G., Lazaro, C.G. and Blum, M.J. (1989), "The relationship between patients' satisfaction with their physicians and perception about interventions they desired and received", Medical Care, Vol. 27, pp. 1027-35.
    • (1989) Medical Care , vol.27 , pp. 1027-35
    • Brody, D.S.1    Miller, S.M.2    Lerman, C.E.3    Smith, D.G.4    Lazaro, C.G.5    Blum, M.J.6
  • 6
    • 0030208264 scopus 로고    scopus 로고
    • Patient compliance: Recognition of factors involved and suggestions for promoting compliance
    • Cameron, C. (1996), "Patient compliance: recognition of factors involved and suggestions for promoting compliance", Journal of Advanced Nursing, Vol. 24 No. 2, pp. 244-50.
    • (1996) Journal of Advanced Nursing , vol.24 , Issue.2 , pp. 244-50
    • Cameron, C.1
  • 8
    • 0034184049 scopus 로고    scopus 로고
    • Socioeconomic status and dissatisfaction among HMO enrollees
    • Carlson, M.J., Blustein, J., Fiorentino, N. and Prestianni, F. (2000), "Socioeconomic status and dissatisfaction among HMO enrollees", Medical Care, Vol. 38 No. 5, pp. 508-16.
    • (2000) Medical Care , vol.38 , Issue.5 , pp. 508-16
    • Carlson, M.J.1    Blustein, J.2    Fiorentino, N.3    Prestianni, F.4
  • 9
    • 0030798229 scopus 로고    scopus 로고
    • Patients' satisfaction when denied authorization for emergency department care by their managed care plan
    • Chan, T.C., Hayden, S.R., Schwartz, B., Fletcher, T. and Clark, R.F. (1997), "Patients' satisfaction when denied authorization for emergency department care by their managed care plan", The American Journal of Emergency Medicine, Vol. 15 No. 5, pp. 611-6.
    • (1997) The American Journal of Emergency Medicine , vol.15 , Issue.5 , pp. 611-6
    • Chan, T.C.1    Hayden, S.R.2    Schwartz, B.3    Fletcher, T.4    Clark, R.F.5
  • 11
    • 0030317255 scopus 로고    scopus 로고
    • Role of specialty care for chronic diseases: A report from an Ad Hoc Committee of the American College of Rheumatology
    • Committee of the American College of Rheumatology Council on Health Care Research (1996), "Role of specialty care for chronic diseases: a report from an Ad Hoc Committee of the American College of Rheumatology", Mayo Clinic Proceedings, Vol. 71 No. 12, pp. 1179-81.
    • (1996) Mayo Clinic Proceedings , vol.71 , Issue.12 , pp. 1179-81
  • 12
    • 0031263531 scopus 로고    scopus 로고
    • Which types of hospital mergers save consumers money?
    • Connor, R., Feldman, R., Dowd, B. and Radcliff, T. (1997), "Which types of hospital mergers save consumers money?", Health Affairs, Vol. 16 No. 6, pp. 62-74.
    • (1997) Health Affairs , vol.16 , Issue.6 , pp. 62-74
    • Connor, R.1    Feldman, R.2    Dowd, B.3    Radcliff, T.4
  • 14
    • 0029318194 scopus 로고
    • Choice matters: Enrollees' views of their health plans
    • Davis, K., Collins, K.S., Schoen, C. and Morris, C. (1995), "Choice matters: enrollees' views of their health plans", Health Affairs, Vol. 14 No. 2, pp. 99-112.
    • (1995) Health Affairs , vol.14 , Issue.2 , pp. 99-112
    • Davis, K.1    Collins, K.S.2    Schoen, C.3    Morris, C.4
  • 16
    • 1542534603 scopus 로고    scopus 로고
    • All payer, single payer, managed care, no payer: Patients' perspectives in three nations
    • Donelan, K., Blendon, R.J., Benson, J., Leitman, R. and Taylor, H. (1996), "All payer, single payer, managed care, no payer: patients' perspectives in three nations", Health Affairs, Vol. 15 No. 2, pp. 254-65.
    • (1996) Health Affairs , vol.15 , Issue.2 , pp. 254-65
    • Donelan, K.1    Blendon, R.J.2    Benson, J.3    Leitman, R.4    Taylor, H.5
  • 17
    • 25444486914 scopus 로고    scopus 로고
    • Colonial Life and Accident Insurance Company, Marketing Research Institute Washington, DC
    • Employers Council on Flexible Compensation (1997), Workplace Pulse Survey on Health Care, Colonial Life and Accident Insurance Company, Marketing Research Institute, Washington, DC.
    • (1997) Workplace Pulse Survey on Health Care
  • 19
    • 0242418529 scopus 로고
    • Medical productivity scale effect and demand generation
    • Evans, R.G., Parish, E.M. and Sully, M. (1973), "Medical productivity scale effect and demand generation", Canadian Journal of Economics, Vol. 6 No. 3, pp. 376-93.
    • (1973) Canadian Journal of Economics , vol.6 , Issue.3 , pp. 376-93
    • Evans, R.G.1    Parish, E.M.2    Sully, M.3
  • 20
    • 0030827239 scopus 로고    scopus 로고
    • The impact of insurance type and forced discontinuity on the delivery of primary care
    • Flocke, S.A., Stange, K.C. and Zyzanski, S.J. (1997), "The impact of insurance type and forced discontinuity on the delivery of primary care", Journal of Family Practice, Vol. 45 No. 2, pp. 129-35.
    • (1997) Journal of Family Practice , vol.45 , Issue.2 , pp. 129-35
    • Flocke, S.A.1    Stange, K.C.2    Zyzanski, S.J.3
  • 24
    • 0018153045 scopus 로고
    • The supply of surgeons and the demand for operations
    • Fuchs, V. (1978), "The supply of surgeons and the demand for operations", Journal of Human Resources, Vol. 13, pp. 35-56.
    • (1978) Journal of Human Resources , vol.13 , pp. 35-56
    • Fuchs, V.1
  • 25
    • 0033744822 scopus 로고    scopus 로고
    • The effects of open access on member satisfaction and intentions to remain in an HMO
    • Gamble, J.E., Icenogle, M.L., Bryan, N.B. and Rickert, D.A. (2000), "The effects of open access on member satisfaction and intentions to remain in an HMO", Health Care Management Review, Vol. 25 No. 4, pp. 34-47.
    • (2000) Health Care Management Review , vol.25 , Issue.4 , pp. 34-47
    • Gamble, J.E.1    Icenogle, M.L.2    Bryan, N.B.3    Rickert, D.A.4
  • 26
    • 0000303576 scopus 로고    scopus 로고
    • Change, consolidation, and competition in health care markets
    • Gaynor, M. and Haas-Wilson, D. (1999), "Change, consolidation, and competition in health care markets", Journal of Economic Perspectives, Vol. 13 No. 1, pp. 141-64.
    • (1999) Journal of Economic Perspectives , vol.13 , Issue.1 , pp. 141-64
    • Gaynor, M.1    Haas-Wilson, D.2
  • 27
    • 0033604616 scopus 로고    scopus 로고
    • Effect of the ownership of dialysis on patients' survival and referral for transplantation
    • Garg, P.P., Frick, K.D., Diener-West, M. and Powe, N.R. (1999), "Effect of the ownership of dialysis on patients' survival and referral for transplantation", New England Journal of Medicine, Vol. 341 No. 22, pp. 1653-60.
    • (1999) New England Journal of Medicine , vol.341 , Issue.22 , pp. 1653-60
    • Garg, P.P.1    Frick, K.D.2    Diener-West, M.3    Powe, N.R.4
  • 29
    • 25444477216 scopus 로고    scopus 로고
    • consultancy report/press release, Interstudy Publications, St Paul, MN
    • Interstudy Publications (2002), HMO Industry Report, consultancy report/press release, Interstudy Publications, St Paul, MN.
    • (2002) HMO Industry Report
    • Publications, I.1
  • 30
    • 0034326360 scopus 로고    scopus 로고
    • Quality of care differences by ownership in United States renal dialysis facilities
    • Irvin, R.A. (2000), "Quality of care differences by ownership in United States renal dialysis facilities", Journal of the American Society for Artificial Internal Organs, Vol. 46 No. 6, pp. 775-8.
    • (2000) Journal of the American Society for Artificial Internal Organs , vol.46 , Issue.6 , pp. 775-8
    • Irvin, R.A.1
  • 31
    • 0038713554 scopus 로고    scopus 로고
    • Is hospital competition socially wasteful?
    • Kessler, D.P. and McClellan, M.B. (2000), "Is hospital competition socially wasteful?", Quarterly Journal of Economics, Vol. 115 No. 2, pp. 577-615.
    • (2000) Quarterly Journal of Economics , vol.115 , Issue.2 , pp. 577-615
    • Kessler, D.P.1    McClellan, M.B.2
  • 33
    • 0028364130 scopus 로고
    • Patient satisfaction surveys as a market research tool for general practices
    • Khayat, K. and Salter, B. (1994), "Patient satisfaction surveys as a market research tool for general practices", British Journal of General Practice, Vol. 44 No. 382, pp. 215-9.
    • (1994) British Journal of General Practice , vol.44 , Issue.382 , pp. 215-9
    • Khayat, K.1    Salter, B.2
  • 34
    • 0033492258 scopus 로고    scopus 로고
    • Do HMOs make a difference? Consumer assessments of health care
    • Lake, T. (2000), "Do HMOs make a difference? Consumer assessments of health care", Inquiry, Vol. 36 No. 4, pp. 411-8.
    • (2000) Inquiry , vol.36 , Issue.4 , pp. 411-8
    • Lake, T.1
  • 36
    • 0020106864 scopus 로고
    • Consumer satisfaction with mental health treatment
    • Lebow, J. (1982), "Consumer satisfaction with mental health treatment", Psychological Bulletin, Vol. 91 No. 2, pp. 244-59.
    • (1982) Psychological Bulletin , vol.91 , Issue.2 , pp. 244-59
    • Lebow, J.1
  • 38
    • 0028283393 scopus 로고
    • Patient views on quality in general practice: Literature review
    • Lewis, J.R. (1994), "Patient views on quality in general practice: literature review", Social Science and Medicine, Vol. 39 No. 5, pp. 655-70.
    • (1994) Social Science and Medicine , vol.39 , Issue.5 , pp. 655-70
    • Lewis, J.R.1
  • 39
    • 0032058689 scopus 로고    scopus 로고
    • Managed care and low-income populations: Recent state experiences
    • Lillie-Blanton, M. and Lyons, B. (1998), "Managed care and low-income populations: recent state experiences", Health Affairs, Vol. 17 No. 3, pp. 239-47.
    • (1998) Health Affairs , vol.17 , Issue.3 , pp. 239-47
    • Lillie-Blanton, M.1    Lyons, B.2
  • 41
    • 0343661614 scopus 로고    scopus 로고
    • Access to care in HMOs and traditional insurance plans
    • Mark, T. and Mueller, C. (1996), "Access to care in HMOs and traditional insurance plans", Health Affairs, Vol. 15 No. 4, pp. 81-7.
    • (1996) Health Affairs , vol.15 , Issue.4 , pp. 81-7
    • Mark, T.1    Mueller, C.2
  • 42
    • 0034639804 scopus 로고    scopus 로고
    • The public release of performance data: What do we expect to gain? a review of the evidence
    • Marshall, M.N., Shekelle, P.G., Leatherman, S. and Brook, R.H. (2000), "The public release of performance data: what do we expect to gain? A review of the evidence", Journal of the American Medical Association, Vol. 283 No. 14, pp. 1884-6.
    • (2000) Journal of the American Medical Association , vol.283 , Issue.14 , pp. 1884-6
    • Marshall, M.N.1    Shekelle, P.G.2    Leatherman, S.3    Brook, R.H.4
  • 43
    • 0029195780 scopus 로고
    • Management of mental health and substance abuse services: State of the art and early results
    • Mechanic, D., Schlesinger, M. and McAlpine, D.D. (1995), "Management of mental health and substance abuse services: state of the art and early results", The Milbank Quarterly, Vol. 73 No. 1, pp. 19-55.
    • (1995) The Milbank Quarterly , vol.73 , Issue.1 , pp. 19-55
    • Mechanic, D.1    Schlesinger, M.2    McAlpine, D.D.3
  • 45
    • 0344168075 scopus 로고    scopus 로고
    • Does managed care lead to better or worse quality of care?
    • Miller, R.H. and Luft, H.S. (1997), "Does managed care lead to better or worse quality of care?", Health Affairs, Vol. 16 No. 5, pp. 7-25.
    • (1997) Health Affairs , vol.16 , Issue.5 , pp. 7-25
    • Miller, R.H.1    Luft, H.S.2
  • 46
    • 25444472305 scopus 로고    scopus 로고
    • 60% of HMO enrollees say they are highly satisfied
    • Modern Healthcare (1996), "60% of HMO enrollees say they are highly satisfied", Modern Healthcare, October 28 No. 44, p. 10.
    • (1996) Modern Healthcare , vol.28 , Issue.44 , pp. 10
    • Healthcare, M.1
  • 47
    • 0035219658 scopus 로고    scopus 로고
    • The impact of quality report cards on choice of physicians, hospitals, and HMOs: A midcourse evaluation
    • Mukamel, D.B. and Mushlin, A.I. (2001), "The impact of quality report cards on choice of physicians, hospitals, and HMOs: a midcourse evaluation", Journal on Quality Improvement, Vol. 27 No. 1, pp. 20-7.
    • (2001) Journal on Quality Improvement , vol.27 , Issue.1 , pp. 20-7
    • Mukamel, D.B.1    Mushlin, A.I.2
  • 51
    • 0029897469 scopus 로고    scopus 로고
    • Health plan satisfaction and risk of disenrollment among social/HMO and fee-for-service recipients
    • Newcomer, R., Preston, S. and Harrington, C. (1996), "Health plan satisfaction and risk of disenrollment among social/HMO and fee-for-service recipients", Inquiry, Vol. 33 No. 2, pp. 144-54.
    • (1996) Inquiry , vol.33 , Issue.2 , pp. 144-54
    • Newcomer, R.1    Preston, S.2    Harrington, C.3
  • 55
    • 0033491225 scopus 로고    scopus 로고
    • Do HMOs make a difference? Introduction
    • Reschovsky, J.D. and Kemper, P. (2000), "Do HMOs make a difference? Introduction", Inquiry, Vol. 36 No. 4, pp. 374-7.
    • (2000) Inquiry , vol.36 , Issue.4 , pp. 374-7
    • Reschovsky, J.D.1    Kemper, P.2
  • 57
    • 0031135510 scopus 로고    scopus 로고
    • Lessons for clinicians from physician-patient communication literature
    • Rosenberg, E.E., Lussier, M.T. and Beaudoin, C. (1997), "Lessons for clinicians from physician-patient communication literature", Archives of Family Medicine, Vol. 6 No. 3, pp. 279-83.
    • (1997) Archives of Family Medicine , vol.6 , Issue.3 , pp. 279-83
    • Rosenberg, E.E.1    Lussier, M.T.2    Beaudoin, C.3
  • 60
    • 25444530311 scopus 로고    scopus 로고
    • Survey: consumer satisfaction falls as markets mature, Sachs Group consumer survey HMO Honor Roll, Modern Healthcare, May 12
    • Sachs Group (1997), "Trouble for HMOs?", Survey: consumer satisfaction falls as markets mature, Sachs Group consumer survey HMO Honor Roll, Modern Healthcare, May 12.
    • (1997) Trouble for HMOs?
    • Group, S.1
  • 61
    • 0033602049 scopus 로고    scopus 로고
    • The effect of race and sex on physicians' recommendations for cardiac catheterization
    • Schulman, K.A., Berlin, J.A. and Harless, W. (1999), "The effect of race and sex on physicians' recommendations for cardiac catheterization", New England Journal of Medicine, Vol. 340 No. 8, pp. 618-26.
    • (1999) New England Journal of Medicine , vol.340 , Issue.8 , pp. 618-26
    • Schulman, K.A.1    Berlin, J.A.2    Harless, W.3
  • 63
    • 0037070525 scopus 로고    scopus 로고
    • Racial disparities in the quality of care for enrollees in medical managed care
    • Schneider, E.C., Zaslavsky, A.M. and Epstein, A.M. (2002), "Racial disparities in the quality of care for enrollees in medical managed care", Journal of the American Medical Association, Vol. 287 No. 10, pp. 1288-94.
    • (2002) Journal of the American Medical Association , vol.287 , Issue.10 , pp. 1288-94
    • Schneider, E.C.1    Zaslavsky, A.M.2    Epstein, A.M.3
  • 65
    • 0017389192 scopus 로고
    • The relationship among dimensions of health services in two providers systems: A causal model approach
    • Shortel, S.M. (1977), "The relationship among dimensions of health services in two providers systems: a causal model approach", Journal of Health and Social Behavior, Vol. 18 No. 2, pp. 139-59.
    • (1977) Journal of Health and Social Behavior , vol.18 , Issue.2 , pp. 139-59
    • Shortel, S.M.1
  • 66
    • 25444531395 scopus 로고    scopus 로고
    • HMOs' strategies and the orientation of the American healthcare system
    • Simonet, D. (2002), "HMOs' strategies and the orientation of the American healthcare system", International Management, Vol. 7 No. 2, pp. 47-59.
    • (2002) International Management , vol.7 , Issue.2 , pp. 47-59
    • Simonet, D.1
  • 68
    • 0031110036 scopus 로고    scopus 로고
    • HMOs and the efficiency of healthcare delivery
    • Stano, M. (1997), "HMOs and the efficiency of healthcare delivery", American Journal of Managed Care, Vol. 3 No. 4, pp. 607-13.
    • (1997) American Journal of Managed Care , vol.3 , Issue.4 , pp. 607-13
    • Stano, M.1
  • 69
    • 0026045456 scopus 로고
    • Medicaid beneficiaries under managed care: Provider choice and satisfaction
    • Tempkin-Greener, H. and Winchell, M. (1991), "Medicaid beneficiaries under managed care: provider choice and satisfaction", Health Services Research, Vol. 26 No. 4, pp. 509-29.
    • (1991) Health Services Research , vol.26 , Issue.4 , pp. 509-29
    • Tempkin-Greener, H.1    Winchell, M.2
  • 70
    • 85036796506 scopus 로고    scopus 로고
    • The Kaiser Family Foundation, Washington, DC, and Harvard School of Public Health Boston, MA
    • (The) Kaiser Family Foundation/Harvard School of Public Health (2001), National Survey on Consumer Experience with, and Attitudes Toward, Health Plans, August, The Kaiser Family Foundation, Washington, DC, and Harvard School of Public Health, Boston, MA.
    • (2001) National Survey on Consumer Experience With, and Attitudes Toward, Health Plans, August
  • 71
    • 0037171688 scopus 로고    scopus 로고
    • Assessments of medical care by enrollees in for-profit and nonprofit health maintenance organizations
    • Tu, H.T. and Reschovsky, J.D. (2002), "Assessments of medical care by enrollees in for-profit and nonprofit health maintenance organizations", New England Journal of Medicine, Vol. 346 No. 17, pp. 1288-93.
    • (2002) New England Journal of Medicine , vol.346 , Issue.17 , pp. 1288-93
    • Tu, H.T.1    Reschovsky, J.D.2
  • 72
    • 0030986288 scopus 로고    scopus 로고
    • Use of cardiac procedures and outcomes in elderly patients with myocardial infarction in the United States and Canada
    • Tu, J.V., Pashos, C.L., Naylor, C.D., Chen, E., Normand, S.L., Newhouse, J.P. and McNeil, B.J. (1997), "Use of cardiac procedures and outcomes in elderly patients with myocardial infarction in the United States and Canada", New England Journal of Medicine, Vol. 336 No. 21, pp. 1500-5.
    • (1997) New England Journal of Medicine , vol.336 , Issue.21 , pp. 1500-5
    • Tu, J.V.1    Pashos, C.L.2    Naylor, C.D.3    Chen, E.4    Normand, S.L.5    Newhouse, J.P.6    McNeil, B.J.7
  • 74
    • 0034839177 scopus 로고    scopus 로고
    • Availability, accessibility, and acceptability in the evolving health care system for older adults in the United States
    • Wallace, S.P. and Enriquez-Haass, V. (2001), "Availability, accessibility, and acceptability in the evolving health care system for older adults in the United States", Pan American Journal of Public Health, Vol. 10 No. 1, pp. 18-28.
    • (2001) Pan American Journal of Public Health , vol.10 , Issue.1 , pp. 18-28
    • Wallace, S.P.1    Enriquez-Haass, V.2
  • 75
    • 0029773862 scopus 로고    scopus 로고
    • Differences in 4-year health outcomes for elderly and poor, chronically ill patients treated in HMO and fee-for-service systems. Results from the Medical Outcomes Study
    • Ware, J.E. Jr, Bayliss, M.S., Rogers, W.H., Kosinski, M. and Tarlov, A.R. (1996), "Differences in 4-year health outcomes for elderly and poor, chronically ill patients treated in HMO and fee-for-service systems. Results from the Medical Outcomes Study", Journal of the American Medical Association, Vol. 276 No. 13, pp. 1039-47.
    • (1996) Journal of the American Medical Association , vol.276 , Issue.13 , pp. 1039-47
    • Ware Jr., J.E.1    Bayliss, M.S.2    Rogers, W.H.3    Kosinski, M.4    Tarlov, A.R.5
  • 77
    • 0032614709 scopus 로고    scopus 로고
    • Strategies for improving health plan member retention
    • Wood, S.D. (1999), "Strategies for improving health plan member retention", Healthcare Financial Management, December, pp. 1-5.
    • (1999) Healthcare Financial Management , pp. 1-5
    • Wood, S.D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.